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Hotel Albuquerque at Old Town

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Traveller (571)
Room & Suite (415)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes."
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Mountain View
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Romance & Flamenco
2,115Reviews
1,014Photos
13Q+A
100Room tips
Traveller rating
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  • 59
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Popular mentions
We had a grt stay at Hotel Albuquerque. The place was nice and different with beautiful old artifacts. The Room was comfortable. The meals were good and the staff was amazing. From the front desk to the maids. The staff took time out to greet us, to smile with us and were very
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Response from Kelsey H, Social Media Coordinator at Hotel Albuquerque at Old Town
Responded yesterday
Thank you for the review, Sherolin. We strive to give our guests great customer service, so we are so pleased that you felt well cared for from so many of our staff! We hope you will come and stay with us again for your next conference!
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Hotel's Favourite
The first thing that struck me was the friendliness and good cheer of every employee. The rooms are spacious with a balcony, and a lovely view. Also, there was immediate hot water for morning showers--no running the water for 2 minutes! The restaurant was good, and the fire in
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The lobby is impressive and it *is* close to Old Town, but that's where the positives end. When we arrived in our room we found a half-eaten sandwich on the floor. This was interpreted by the front desk as "trash had not been emptied," which was hardly the case. We were given a
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Response from Kelsey H, Social Media Coordinator at Hotel Albuquerque at Old Town
Responded 2 days ago
Thank you for taking the time to let us know how we are doing, Wendy. We are deeply sorry that you did not find your stay to be a five-star experience. We always want our guests to feel relaxed and well taken care of; we apologize that there were aspects of your stay that interfered with this and caused some inconveniences. We will speak with our housekeeping staff about your experience and make the necessary adjustments to improve in the future. We would love to welcome you again in the future, for another chance to impress you!
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Everyone at the Hotel is very nice. I stayed here several years ago, and it has been improved. the grounds are very nice and the rooms are average and simple. I think they are all being renovated. The bathroom was small but clean. They to get a room with a balcony so you
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Response from Kelsey H, Social Media Coordinator at Hotel Albuquerque at Old Town
Responded 1 week ago
Thank you for taking the time to let us know how we are doing. We are so pleased you were able to look beyond our renovations and enjoy the beauty of the property! We hope you are able to visit again in the future and enjoy all the new renovations in their completion. Thank you for also noting the convenience of our location as well as the value of our parking and your room. We look forward to your next stay!
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+15
This hotel is not as “special” as other reviewers may say. This hotel may be on the level of a “Hampton Inn,” without breakfast. As I write this, Hotel Albuquerque is going through much needed renovations. You may want to call to see where the renovations are in association
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Response from kelseyharney, Social Media Coordinator at Hotel Albuquerque at Old Town
Responded 2 weeks ago
Hi Marty, Thanks for the feedback on your stay. Like you said, we are going through renovations right now and are extremely grateful to our guests for being so understanding. We are disappointed that you were not impressed with your room and will utilize your feedback for future guests. We're glad that you were able to experience the balloon fiesta and certainly hope you will give our property another chance in the future.
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Looking out.
The view over the wall.
I did not like the wall.
Not a walk-in shower.
The sink area is rather small.
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12345683
Is the pool heated?
No, I don’t think so.
0 votes
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I would suggest you call ahead. Most hotels will accommodate if you give them a heads up.
0 votes
Hi Kristen, We are working to have the pool open by the beginning of May.
0 votes
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123
"High floor with a balcony"
"Ask for as high a floor as possible to get good views. Often you seen balloons."
"Only stay on the top floor if you can"
"Ask for a corner"
"Top floor rooms will provide view of the air balloons in the morning, which the city is famous for."
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PRICE RANGE
US$139 - US$262 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
at old town albuquerqueat old town hotel albuquerquehotel albuquerque old town
FORMERLY KNOWN AS
Sheraton Old Town Hotel
LOCATION
United StatesNew MexicoAlbuquerque
NUMBER OF ROOMS
188
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