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Sheraton Albuquerque Uptown

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Sheraton Albuquerque Uptown
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1,172 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Albuquerque Uptown
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Showing 1,149: English reviews
Albuquerque, New Mexico
Reviewed 2 May 2014

My family and I were on our cross-country move when we stayed here. We showed up with no reservations and luckily they had a room. The managers made sure we were well taken care of, even though we are just regular joes. The hotel is within walking distance of great food and shopping,but the staff will offer you a shuttle...

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Helpful?
Thank ChadCielencki
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear ChadCielencki, Rest assure that none of our guests are "just regular joes", but rather family as you mentioned. I love that we were able to provide you with a warm welcome to Albuquerque! Please visit us again in the future, and best of luck in your new beginnings. Warmest Regards, Carrie

Orlando, Florida
Reviewed 2 May 2014

We had the pleasure of staying at the Sheraton Albuquerque Uptown for 7 days and found it to be a great experience. Richard, the night manager, was so accommodating, as was all of his staff (Louis, etc.). We couldn't have asked for anything more! We'll be sure and return here, the next time we visit Albuquerque. Thanks for everything!

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Helpful?
Thank JoAnne G
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear JoAnne G, The pleasure was all ours! We know you have many choices in hotels and we're incredibly grateful that you chose ours. Richard and Louis are amazing and will be happy to welcome you back :-) Please let us know if there is anything that we can help you with. Warmest Regards, Carrie

Erie, Pennsylvania, USA
Reviewed 1 May 2014

Stayed here overnight last week, and I highly recommend it. Great rooms, attentive and helpful staff, decent gym, good restaurant. Try the huevos rancheros - authentic, according to my Mexican travleing companion!

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Helpful?
Thank ilovetravel60
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear ilovetravel60, Thank you so much for the kind review! We're thrilled to hear that you enjoyed your stay. Hopefully you'll get the chance to visit us again in the future, at which point you can give our Banana Cream Brûlée Oatmeal a try ;-) Warmest Regards, Carrie

New York City, New York
Reviewed 1 May 2014

The cleanliness of the hotel was suspect - shredded carpet edges, dingy sheets, dirt in the hallway (asked three times for them to vacuum) and dirty (looked like mold) caulk in the bathtub. Television did not work properly and internet was unstable and slow. And, this was on the Club Level.

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Helpful?
1Thank Benjy L
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

Hello Benjy- Thank you for your review. I have addressed the issues you brought to my attention. I had my engineering team walk ever hall and correct any frayed carpet edges. I am also checking with our internet provider as we have 50meg coming into our hotel, speed has not been an issues. I have also shared your room comments...

Scottsdale, AZ
Reviewed 25 April 2014

We stay in hundreds of hotels as flight crew and this is a top notch, well run hotel. Richard and his staff went out of their way to welcome us and upgrade us when possible. The food is excellent and service is great. Rooms are comfortable and well appointed. We are glad to have added this hotel to our overnight...

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Helpful?
1Thank TravelDivas2
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear TravelDivas2, Thank you so much for the review!! It's especially rare, and special to receive one from flight crew. We understand that you fly in only to turn around and leave a few hours later, but it's always a pleasure to have you stay with us. Your kind words mean the world, and we look forward to seeing you...

Fort Collins, Colorado
Reviewed 21 April 2014

Traveled to Albuquerque for the Junior Olympic Archery Indoor Nationals tournament. As an SPG member, I stay at a lot of Sheraton hotels and this stay was even paid for with my SPG reward points. We knew in advance that we would be up early in the mornings, so I called ahead and asked about the club level lounge. I...

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Helpful?
2Thank 2011FLHX
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review

Hello 2011FLHX- Thank you for your review on our hotel. I would like to start with an apology, as you did seem to do everything right in planning for your mornings and getting breakfast. I believe each associate was giving you the correct information. " Yes we will be able to get you breakfast" and then when the time came...

Reviewed 19 April 2014 via mobile

Had the wonderful experience of staying there last night! I arrived late in the evening, lots of luggage and 2 little ones in the car. The staff immediately offered to help with unloading my car and taking everything up to my room while I parked and carried my daughter in. Before we even got in there was an issue with...

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Helpful?
Thank Delaina M
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear Delaina M, Please allow me to start off with an apology for your experience at our lobby bar. Regardless of when it happened, it's completely unacceptable and I'm terribly sorry that you had to overhear such a discussion. I'm overjoyed though to hear that our staff was there to help you and your little girl upon your arrival. I...

Farnham Common, United Kingdom
Reviewed 18 April 2014

Very helpful staff. Clean and well presented. Wifi not free until I pointed out how ir was free in so many other places. Then I got it free. Our room was very noisy from an air vent a short distance away. Food was good. Service good. Location is in uptown. I really wanted to stay downtown. Not their fault.

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Helpful?
Thank akldb
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear akldb, Please accept my apology for the issues that you experienced while with us. We take a lot of pride in our service and establishment, and guests experiencing anything less is unacceptable. While we understand the inconvenience of paying for WiFi in the rooms, please know for the future that we do have free WiFi in the lobby. We...

Las Cruces, New Mexico
Reviewed 17 April 2014 via mobile

Stayed here for the evening, room was clean and comfortable. Very friendly staff at check in and we were given an upgrade at check in. Big plus is that it's one of the few nice hotels that didn't have a big extra charge for pets. We would definitely stay here again.

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Helpful?
1Thank Dogcruces
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear Dogcruces, It's terrific to hear that we were able to accommodate you and your family, to include the furry member. Our staff is always ready to help in any way that they can, and we hope that you will return in the future.Thank you for taking the time to submit a review. Warmest Regards,

Albuquerque, New Mexico
Reviewed 16 April 2014

This hotel is a 5 star. As you walk in its appearance is beautiful, Check-in was fast and easy. Our rooms were big and very clean and very comfortable. Staff was amazing, the pool was fun and great for the kids. We will definitely stay here again and I highly recommend for everyone to chose this hotel

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Helpful?
Thank Bea D
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this review

Dear Bea D, Thank you for the amazing review! We love nothing more than to hear great things about our associates, and our beautiful hotel. We appreciate your choice to stay with us and look forward to your return. Please feel free to reach out to me if there is anything I can do to make your next stay an...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more   less 

Additional Information about Sheraton Albuquerque Uptown

Address: 2600 Louisiana Boulevard NE, Albuquerque, NM 87110
Region: United States > New Mexico > Albuquerque > Uptown
Price Range: RM446 - RM811 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Albuquerque Uptown 3.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Sheraton Albuquerque Uptown Hotel Albuquerque
Albuquerque Sheraton
Hotel Style:
#5 Green Hotel in Albuquerque
#9 Business Hotel in Albuquerque
#22 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Albuquerque Uptown staff and other travellers.
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Questions? Get answers from Sheraton Albuquerque Uptown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on floors 3 or higher”
 of 5 bubbles fmtrv, 17 Jan 2017 | Read review
“If there is a problem with your room they will manage it appropriately and promptly.”
 of 5 bubbles jmstein353, 25 Nov 2016 | Read review
“club level, food was good. drinks were much to expensive though”
 of 5 bubbles Vail183, 23 Nov 2016 | Read review
“Hospitality rooms are large”
 of 5 bubbles rwh2013, 9 Nov 2016 | Read review
“Parking lot side was quiet with views of mountains”
 of 5 bubbles jwredlabel, 7 Nov 2016 | Read review
5 of 5