My boyfriend and I booked Estes Park Resort for a short vacation February into March. The staff at the resort were very accommodating and helpful. The view from our hotel room was unbeatable, and the restaurant located in the hotel was absolutely DELICIOUS. We hope to return one day.
This is a very nice hotel. I did enjoy my stay. But maybe four hours after I left I noticed I left a pair of shoes in the hotel room. So after calling that day and the next day. They said they didn’t have. Very frustrated because I know for a fact that I left them in my room right next to the bed! So someone decided to take my pair of shoes. So whatever you do please don’t leave anything in those rooms because you won’t see it again.
It was overall a nice stay, but was a little disappointed when I paid for a balcony view and my balcony view was of the entrance and parking lot not really a Mountain View at all or a ridge view. To future customers I would recommend getting a lake view vs. a ridge view.
My wife and I stayed here for two nights, and thoroughly enjoyed ourselves. We stayed in late winter and the lake was partially frozen over and beautiful. We tried to reserve a lake-view room online, but they were all reserved, but the gazebo/pavilion next door was every better for a view of the lake and the mountains.
The area is beautiful. The lobby was nice. Staff was okay. The real problem came with the room. It wasn't as clean as expected. Beds and pillows are great. The heater was easily 4 degrees hotter than what it was set at. If the heater wasn't blowing then frigid air was blowing. Went out the next morning to enjoy the view and stepped on a glass bottle. Luckily didn't get hurt. We were getting ready to leave so I brushed my teeth and the sink was leaking A LOT, my foot was getting wet. Told the front desk about the couple of issues. The lady at the front desk looked me in the face and asked me "do you want someone to pick that up"" {the bottle}. There was no apology or even a look of surprise from her. Most of the bottle was picked up when we returned. Took a shower on the last day, the water was a little warmer than luke warm. All in all not worth the price point. Won't be returning. …
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