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All reviewsindia point parkhighway sidebike pathgreat view of the bayfox pointfree parkingdiamond membershuttle servicebrown universityshort drivenice hotelthe hotel offerswould stay here againclose proximityhotel shuttleguest roomsclean rooms
We booked this hotel for a cruise we were taking from across the street. We later learned even the cruise line recommended the Hilton downtown. Combine this with the fact they were not shuttling from the airport should have thrown up red flags.
Response from Kathy S, General Manager at Hilton Garden Inn ProvidenceResponded 3 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to...More
To start with, Kathy Schnell, the General Manager runs an incredibly smooth operation at the Hilton Garden Inn. Situated on the Harbor, there are running/biking/walking paths right outside the front door! The hotel is also nestled near numerous restaurants and shops and of course the...More
2 Thank vtgmsc
Response from Kathy S, General Manager at Hilton Garden Inn ProvidenceResponded 24 January 2018
Thank you for the 5 star review! We value and appreciate your business. I am so glad you and your family enjoyed your stay here at the Hilton Garden Inn Providence. It sounds like you had the opportunity to enjoy all the wonderful...More
Stayed here for a few nights. The rooms were very modern and clean. The hotel staff were courteous and nice to us. Location is good, you can drive to the city or other parts of Providence within reason.
Overall, it was a pleasant stay.
We checked into the hotel at 6:30 pm. I had pre-selected a room as a Diamond member but was told that the room was not ready because another Diamond member had a late checkout from that room. We were moved to a different room that...More
Response from Kathy S, General Manager at Hilton Garden Inn ProvidenceResponded 4 days ago
Thank you for taking the time to review our property. My apologies we have fallen short of providing you with an excellent visit. Rest assured your feedback has been shared with the hotel team to aid in improving our services. Please reach out...More
I always enjoy staying here. Great view of Bay. Friendly staff. Usually an easy sleep. Supper fine in bar. My review would be better but for an infant next door last time-crying for hours. No, did not report—too late to change rooms.
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