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Holiday Inn Express Hotel & Suites Tucson Mall

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Holiday Inn Express Hotel & Suites Tucson Mall
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172 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Tucson Mall
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Showing 154: English reviews
Norwalk, Connecticut
Reviewed 5 February 2017

It is an OK motel. But the two issues I had were the wifi was sluggish during the 6pm to 11pm hours and the walls were very thin. If neighbors had been loud it would have been a major problem. This place was well below the standard of many of the Holiday Inn Expresses at which I have stayed. On...

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Helpful?
Thank 123ADG
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "123ADG" for your feedback. We take your comments very serious and it helps us target areas of opportunity. We apologize for the WIFI inconvenience, we assure you it won't happen again. Please let us welcome you again. Take care.

Tempe, Arizona
Reviewed 2 February 2017

My last two stays were unsatisfactory....stayed 2 nights 2 weeks ago, 3 times I informed the desk no cable channels were working...never repaired. I stayed the last 2 nights - refrigerator in the room stopped working during the night so my food was warm, told desk staff who said it was the timer and would have it reset, refrig was...

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Helpful?
Thank O2046HElindaw
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "02046HElindaw" for your feedback. We would like to apologize for the huge inconvenience you went through during your stay with us. It is our regret that we failed to deliver a good performance during your stay. Thanks to your valuable feedback we called our cable company and they fixed the two cable channels that were not working. We...

Cuauhtemoc, Mexico
Reviewed 28 January 2017 via mobile

Unclean and very run down, they should downgrade it to a motel, Holiday Inn should be more careful as to which hotel can keep the name, I have stayed in more than one Holiday Inn that has very low standards but they used to be good clean Hotels

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Helpful?
Thank JHSRG
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "JHSRG" for your feedback, because without this we wouldn't be able to target areas of opportunity. We apologize for not meeting your expectations, our guests are very important to us and we want them to feel welcome and comfortable. I would like to hear more details of your stay with us, so please do not hesitate to contact...

Reviewed 6 January 2017 via mobile

Very convenient to Rillito River path Walking distance to Sprouts grocery, nail salon, European Wax, Best Buy and other places. Breakfast is fair but I am fussy and coffee weak, good thing Keurig coffee maker in room even though it has a large carbon footprint

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Helpful?
Thank Linda W
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Linda W" for the great feedback. We are very glad you enjoyed our convenient location close to shopping, restaurants and more. We hope that we can welcome you again soon. Take care!

Reviewed 16 November 2016 via mobile

I cannot rate this hotel on all aspects of it as we didn't stick around to experience it all. After a very long day on the road, we arrived in Tucson around midnight anxiously awaiting a good sleep. I don't generally care if a hotel isn't new but I care if it is clean and well taken care of. When...

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Helpful?
Thank Cadee N
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Cadee" for your feedback, we appreciate your comments and we take them very serious. I spoke to housekeeping department and I can assure you it won't happen every again. We apologize for what you went through and we hope that you can give us a second opportunity so that we can prove you this is not the way...

Phoenix, United States
Reviewed 10 November 2016

We went down to Tucson recently to ride along the city's 150 miles of bike paths, and picked this hotel because it's near the path and was more reasonably priced than other hotels we looked at. That's probably because it sits in a low- to middle-income neighborhood that is safe but has little to offer in the way of architectural...

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Helpful?
Thank Victoria S
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "VictoriaS" for your five star review and for taking the time to give us your feedback. We appreciate your recent stay with us. We are very close to shopping, restaurants, rillito path, etc. We are so glad to hear you enjoyed your stay, we hope to see you again very soon. Take care.

Prescott, Arizona
Reviewed 6 November 2016

This Holiday Inn Express is near the Tucson Mall and, therefore, convenient for shopping and every conceivable chain restaurant. Our room was clean and well furnished -- including a table suitable for breakfast. Desk staff were efficient dealing with the arrival of seven sets of guests simultaneously. Likewise at the departure. Ample, quality breakfasts were provided.

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Helpful?
Thank WHS-Eagle
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "WJS-EAGLE" for y our four star review. We are very glad to hear that you enjoyed your stay with us, we do have a very convenient location close to shopping, restaurants and more. We thank you for your excellent comments and we hope that we can welcome you again soon. Take care.

Salida, California
Reviewed 1 November 2016

I thought I was just getting a room with two queen beds, but it was a suite with a table and couch, too. It was very nice and clean. There were lots of choices for breakfast. The staff was friendly and helpful as well.

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Helpful?
Thank jessicapj2016
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "jessicapj2016" for your five star review and for your excellent comments. We appreciate your recent stay with us and we are very glad to hear you enjoyed your stay. We hope that we can welcome you again very soon. Take care.

Schweiz
Reviewed 29 October 2016 via mobile

For the second time we chose this hotel for a stay of a couple of nights in Tucson. Even we had a reservation we were not recognized as members of the Priority Club. After the first night we got not new shampoo, the empty Kleenex box was not replaced. It looked as nobody cares. The staff is not trained to...

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Helpful?
1Thank Philipp M Z
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

We would like to thank you for reaching out to us regarding your recent stay. We here at the Holiday Inn Tucson Mall endeavor every day to make our guests feel as welcome and comfortable as possible. That being said, we sincerely apologize for the problems you encountered during your recent stay with us. I spoke to housekeeping department and...

Reviewed 2 October 2016 via mobile

We spent an overnight here and while the outside of the building is quite beautiful it's starting to show wear on the inside. The window AC was quite noisy and the bathroom could have had a more thorough cleaning. Not bad but maybe going downhill a bit. Price was reasonable.

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Helpful?
Thank Arlene R
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Arlene R" for your feedback. We are very sorry for not meeting your expectations. I spoke to our Maintenance and Housekeeping supervisors and I assure you won't have this problem ever again. We really appreciate your comments, this way we can target areas of opportunity. We apologize for any inconvenience. We hope that we can welcome you again...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Tucson Mall. We are a new, all suites hotel. * 100% Non-smoking * The perfect choice for business or leisure travel; We are conveniently located next to Tucson Mall in North Tucson, as well as the Tucson Heart Hospital, The University Of Arizona, University Medical Center, Rillito Downs, Rillito Sports Park, Foothills Mall, and Grace H. Flandrau Science Center. Experience the incredible beauty and serenity of the area as well as the many attractions that are only minutes away. Enjoy your stay in one of our 105 beautifully appointed suites. Wake up to the smell of coffee and complimentary breakfast bar. Work out in our cardio exercise room or take a plunge in the heated pool. If relaxing is more your style, try lounging on the sun deck or in a warm soothing spa. From the breath taking views to the attentive hotel staff, the Holiday Inn Express Hotel & Suites is the perfect choice in Tucson. Gem and Mineral Show February 2009, Accenture Golf Tournament February 2009, MLB spring Training March 2009. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Tucson Mall

Address: 620 E Wetmore Rd, Tuscon Mall, Tucson, AZ 85705-1740
Region: United States > Arizona > Tucson
Price Range: RM484 - RM982 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson Mall 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Tucson Mall
Holiday Inn Express Tucson
Tucson Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Tucson Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the top floor if you don't want to hear the neighbors about you.”
JaydeeHanson, 3 Mar 2017 | Read review
“Ask for quieter side, to rear (away from main road)”
SanD1234567, 12 Feb 2017 | Read review
“Third floor provides views of Mt Lemmon or the nice pool area”
Steve1362, 28 Feb 2016 | Read review
“higher floor has less noise”
syhaira, 10 Feb 2016 | Read review
“Don't stay here. But, if you must, request a front room facing parking lot, not the back facing the cow sheds.”
Babs156, 18 Nov 2015 | Read review
5 of 5