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Waited at the front counter while also calling for about 10 minutes before we saw an employee. Checked in. The room was nice, very spacious. The beds were comfortable, clean, and quiet. Plenty of free close parking. The hotel did seem understaffed or employees not...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson MallResponded 9 May 2017
Thank you for the sharing your experience with us and for staying at our hotel. It was great to read your comments which were very detailed covering lots of aspects about the hotel. It is refreshing to read that our perfect hotel location...More
Large rooms, free internet and breakfast, frig, reasonable price. These are all plusses you usually expect from HIE. Décor seems a bit dated even though it looked new, could be a lot brighter. Staff is friendly and helpful enough. Breakfast was OK. Other than Applebees,...More
This HIE is just average, except the breakfast it was the worst Holiday Inn Express breakfast I have ever had. We stayed here while we were working at the Golf Event. We decided it was easier to stay on this side of town since we...More
Thank Marianne B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson MallResponded 25 April 2017
Dear Marianne B,
Thank you for staying at the hotel and for posting your review. I am pleased to note that the you liked spacious breakfast areas and well as the level of cleanliness. Our hotel is committed to provide our guests with the highest...More
Room is typical, frig, microwave, and low beds (it's been a while since I have seen these in a hotel). No paper at the door or available in the lobby. Breakfast is typical, friendly staff here, but not at the front desk - The front...More
Thank Chris A
Response from Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson MallResponded 22 March 2017
Thank you "ChrisA" for your feedback. Without this kind of feedback we wouldn't be able to target areas of opportunity. We are so sorry to hear we did not meet your expectations during your stay with us. Please do not hesitate to contact us to...More
Clean and efficient. It delivers on what you expect from a holiday inn express. Breakfast was okay. Staff was friendly enough. No complaints. There is a small farm next door - cows and sheet on a small lot.
Response from Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson MallResponded 21 March 2017
Thank you "Ancetl" for your four star review! We appreciate your excellent comments and we will share them with our staff. Please let us welcome you again soon.
US$102 - US$209 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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