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JW Marriott Tucson Starr Pass Resort & Spa

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#9 of 128 Hotels in Tucson
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JW Marriott Tucson Starr Pass Resort & Spa
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1,945 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Tucson Starr Pass Resort & Spa
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Showing 1,915: English reviews
Reviewed 26 June 2015 via mobile

This resort is wonderful!!!!!!!!! Everyone is so nice!! I have to give a BIG AWESOME FANTASTIC BALTIMORE SHOUT OUT to the crew at Stabucks here at Starr Pass !!! Izzy, Mariah, Karla, Lili and Brittney K!!!!! Girls thank you for making my mornings easier with your happy smiles, sweet dispositions and yummy goodies and coffee!!! I will miss u girls!!!!...

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Helpful?
Thank AmandaMarieBaltimore
Phoenix, Arizona
Reviewed 23 June 2015

Everything that you looked at was visually stunning. The workout facility was nice. The hiking trail was good. Sitting on the outside food/bar area was breathtaking at night. The rooms were average and small, but clean. While we enjoyed the drinks on outside by the many fire pits, we did not enjoy how expensive drinks and even appetizers were. If...

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2Thank Shuree F
Tucson, Arizona
Reviewed 22 June 2015 via mobile

We decided to do a Staycation, and everyone had a great time. The rooms were clean and spacious. I stayed in one of the suites but was disappointed that it was on the first floor and it faced the street and all the parked cars on the street. I must say the food at the lazy river was excellent. Get...

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Thank Omigann
phoenix
Reviewed 22 June 2015

When one checks into a AAA Four Diamond resort, one expects a high level of comfort, quality, and service. You won't get that from the JW Marriott Starr Pass Resort. I stayed here two nights to attend a work conference. Never again. The Room: When I checked into my room, I found a yellowish substance on the toilet seat. (See...

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5Thank faithk
Eric M, Director of Room Operations at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Dear FaithK, Thank you for taking the time to review your most recent stay with us. I am disappointed to read of your dissatisfaction with your experience. I have highlighted the areas of opportunity you have detailed and forwarded it to the operational leaders in charge of each area to be used as a training opportunity. Thank you for staying...

atlanta
Reviewed 20 June 2015

With the exception of Brian, who manages the recreation and restaurants, the place has awful management. HE did a great job managing drunken, unruly guests AND the restaurant has amazing kids meals and "I would fly 5 hours for" chocolate brownie cake. Austin, of the FD staff, also did a terrific job and pitched in with other duties, as well....

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1Thank platinumforever
Brit B, Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Good Day, Thank you for taking the time to provide valuable feedback in regards to your stay at our property. Although we are pleased that you were able to witness the service excellence that we strive for through both Austin and Brian, we share your disappointment that we were unable to deliver an overall perfect guest experience for you and...

Syracuse, New York
Reviewed 19 June 2015

Had a marvelous time here. Staff was very friendly and received excellent service. The views are wonderful. Restaurants all had great food and service. Make sure you get a view room with a balcony. The Spa is a very nice place and a good place to hang out without youngsters being around. Would definitely go back again.

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Thank Upstatenyman
Phoenix, Arizona
Reviewed 19 June 2015

Me and my husband recently booked a 3 night stay here. I booked through an employee named Claritssa. We came for a special event and she got us a room with a balcony and the best view of the city. She also had a fruit and cheese tray with a bottle of wine and a personalized note waiting for us...

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Thank Elizabeth K
La Verne, California
Reviewed 17 June 2015

We love the JW Marriott! Tucson is my hometown, so I know it pretty well, and there is no more beautiful place to stay than here. I love it so much that I got married there! We recently celebrated our one-year anniversary there, and the experience was so fantastic. Everyone there took such great care of us. I especially want...

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Thank brianajhawkins
Gilbert, Arizona
Reviewed 15 June 2015

I have to do a shout-out to Ruth in the Hashani spa! Even though the hotel advertises a deal that no long is available, Ruth bent over backwards to make us feel great and provide us with a day of pampering. Thank you, Ruth!!! The restaurants were ok. Not the best food for the prices we paid, but again, the...

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Thank Sue D
Reviewed 15 June 2015 via mobile

Just stayed at Starr Pass this past weekend and I can honestly say this was a breathtakingly beautiful place, with tons to do, and a wonderfully helpful staff to boot. I would stay here again in a heartbeat. From the clean and well accommodated rooms, amazing views. Multiple pools/slide/lazy river, golf, hiking etc this place is a winner.

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Thank JeremyJC

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Signature Grill
Signature Grill
Cuisines: American, Southwestern, International
Catalina Barbeque Co. & Sports Bar
Catalina Barbeque Co. & Sports Bar
Cuisines: American, Bar, Barbecue, Pub
Primo
Primo
Cuisines: Italian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 

Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Address: 3800 W. Starr Pass Boulevard, Tucson, AZ 85745
Region: United States > Arizona > Tucson
Price Range: RM1,034 - RM2,313 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Reservation Options:
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Also Known As:
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott
Hotel Style:
#3 Green Hotel in Tucson
#4 Spa Hotel in Tucson
#4 Business Hotel in Tucson
#4 Top resorts Hotel in Tucson
#5 Family Hotel in Tucson
#6 Luxury Hotel in Tucson
#8 Romantic Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Tucson Starr Pass Resort & Spa staff and other travellers.
37 questions
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Questions? Get answers from JW Marriott Tucson Starr Pass Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved a view of the lazy river and golf course”
 of 5 bubbles davidmW2686HZ, 15 Feb 2017 | Read review
“You want a view of the city. Best views are from rooms also overlooking the pools and patios.”
 of 5 bubbles 445shirleyr, 14 Feb 2017 | Read review
“best views of the city!”
 of 5 bubbles nbparents, 9 Feb 2017 | Read review
“Ask for room on a high floor overlooking the pool and you will get the most full view of mountains as well as looking down towards Tucson.”
 of 5 bubbles ThreesonsNJ, 6 Feb 2017 | Read review
“Rooms overlooking the pool are best for view when star gazing”
 of 5 bubbles TravelGa2rS, 2 Feb 2017 | Read review
5 of 5