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Crossland Economy Studios - Tucson - Butterfield Drive

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Crossland Economy Studios - Tucson - Butterfield Drive
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69 Reviews from our TripAdvisor Community

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There are newer reviews for Crossland Economy Studios - Tucson - Butterfield Drive
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Showing 65: English reviews
Reviewed 20 September 2015 via mobile

I just want to personally thank each and every one of the staff here, they ate all awesome friendly and helpful. The rooms are clean. Of your ever in town or need as nice place yo stay come here. The managers name is Allan a very nice understanding person. They even have everything you may need yo set up for...

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Helpful?
Thank Traci L
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Tucson, Arizona
Reviewed 17 September 2015

DO NOT STAY HERE. I didn't stay here, but I'm so glad I didn't. Here's my situation: I have been incredibly ill for the past twelve hours (puking constantly throughout the night, among other issues that do not need to be mentioned in a public review). But I was VERY sick. I was driving around this area, and I felt...

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Helpful?
Thank gloria0620
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your needs. In response to your feedback, I will retrain our front desk staff to ensure each guest receives professional customer service. Thank you very much for providing us with your feedback. If you have...

Milwaukee, Wisconsin
Reviewed 22 August 2015 via mobile

It's a cheap hotel, so that being said the rooms were pretty outdated. It's been a while since I've seen an old style TV in a hotel room, the 15" analog TV only got a few channels, most of them are static. They don't provide coffee or breakfast. They had a security guard, which led me to belive I wasn't...

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Helpful?
Thank Jack E
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments regarding our friendly staff and clean rooms; however, I sincerely apologize that our rooms were not completely up to date. In response to your feedback, we have been working on updating the issues mentioned. Thank you very much for providing...

Garden Grove, California
Reviewed 10 August 2015 via mobile

Hi everyone,have stayed at this property many times,The price is fair.the rooms OK.You get what you pay for.Have had to move rooms alot to get to one that is is OK.But The biggest problem is the front desk, Sheila is the worst,she acts like she is doing you a favor, When you ask her for anything!!!That's her job! We had...

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Helpful?
Thank david b
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for our guest service representative not attending to your needs in a professional manner. In response to your feedback, I will speak to our staff about proper ways to speak to guest and how to manage situations in...

Sacramento, California
Reviewed 22 March 2015

First and worst, my non-smoking room had a cigarette butt floating in the toilet. And the disgusting smell of smoke. YUCK. Next, the bedspread had big chunks cut from it. YUCK. Drapes had oily stains on them. YUCK. Next, the faucet in the "kitchen" area had a broken handle. Next, the bed was creaky. And last, .... YUCK!!...I found a...

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Helpful?
1Thank jcj31
Denver, Colorado
Reviewed 27 February 2015 via mobile

Kitchenette with not even a coffee pot, no dishes at all. Carpet dirty and smelled of animal urine. Front desk staff never around to answer the telephone or assist in person. No local literature in lobby, staff could not even tell us where restaurants were located. SUCKS!!!

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Helpful?
3Thank DKBailey17
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room was not up to proper standards. A carpet that smells is truly unacceptable. Please accept my apology. I met with my staff, to ensure that during check-in each guest is advised of the amenities that are available...

Saint Louis, Missouri
Reviewed 15 February 2015

I was there for 30 minutes and checked myself right back out. Definitely NOT a place for professionals or families. The filth was unbelievable and as a well-seasoned traveler, Ive never experienced anything quite as disgusting as this. Apparently its a corporate problem because its sister hotel, Extended Stay America on Grant Rd is just as bad. Neither are worthy...

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3Thank Christy M
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am so disappointed that your room was not up to standards. Please accept my apology. I met with the team and we will review the cleaning procedures to ensure that the issues you outlined are not repeated. Thank you very much for providing...

Ontario, California
Reviewed 10 February 2015

I liked that there is a Denny's and gas station nearby, it is close to the freeway and the area seemed safe. The parking and facilities were pretty well lit. Overall, though, it was cheap. Although the staff was nice enough, the service was minimal. The website says the kitchen is fully stocked, it isn't. Not only do you have...

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Helpful?
1Thank Mistis_Jewelry
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that our hotel was not up to standard. As this hotel’s manager, I can assure you that I have talked to my Guest Service Team to ensure our guest know what amenities are available at check in and that...

round rock, tx usa
Reviewed 5 February 2015

Stayed here every year since they opened. It is very convenient and has kitchenettes and usually reasonably priced. The price doubles in jan/feb time frame. The desk staff is helpful and accommodating, plenty of parking. But maintenance and cleanliness continues to be a problem. the bathroom sink is pulled away from the wall, picture hooks are present where pictures used...

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Helpful?
1Thank pat n
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that your room was not up to our cleanliness standards. I will be meeting with our housekeeping and maintenance staffs to ensure these issues do not continue in the future. As well, I am sorry that our free Wi-Fi and customized kitchen policy did not...

Reviewed 31 January 2015

Don't stay here , I'm stuck here for the night hoping to find amother hotel tomorrow dirty, nasty smell, broken tv, no iron, broken and dirty fridge, dirty toilet stay away from here, went downstairs to ask for help on getting the room sprayed with refresher so it doesn't feel like in the room hasn't been clean in decades and...

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Helpful?
2Thank Antonio G
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Antonio - Thank you for bringing this to our attention. The condition of your room that you described is unacceptable. Please accept our most sincere apologies. We will work with our housekeeping and maintenance staff to ensure your experience is not repeated. We will also retrain our front desk staff to make sure we are always providing our guests with...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Crossland Tucson - Butterfield Drive. We're located right off of Interstate 10 and across the street from the Tucson Expo Center. Our hotel is just 4 miles from Tucson International Airport. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland Economy Studios - Tucson - Butterfield Drive

Address: 4800 S Butterfield Dr, Tucson, AZ 85714-3405 (Formerly Crossland - Tucson)
Region: United States > Arizona > Tucson
Price Range: RM164 - RM590 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Economy Studios - Tucson - Butterfield Drive 2*
Number of rooms: 117
Reservation Options:
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Also Known As:
Extended Stay America Tucson
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Questions & Answers

Questions? Get answers from Crossland Economy Studios - Tucson - Butterfield Drive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont be afraid to ask questions about what you need they will help you”
 of 5 bubbles 720jayyc, 28 Oct 2016 | Read review
“Stay on the 2nd or 3rd floor so there aren't as many "elephants" walking around above you..”
 of 5 bubbles Mistis_Jewelry, 10 Feb 2015 | Read review
“Judge a book by its cover. If it looks good on the outside, it is probably going to look good on the inside.”
 of 5 bubbles horizontransport, 7 Dec 2014 | Read review
“check out room before moving in. ask for room close to router. first floor is clean, others are not”
 of 5 bubbles patn867, 2 Feb 2014 | Read review
“Be prepared for no pool, no ice machine, no restaurant, and train whistles at all hrs of the night.”
 of 5 bubbles bethsalamanca, 17 Aug 2012 | Read review
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