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Crossland Economy Studios - Tucson - Butterfield Drive

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Crossland Economy Studios - Tucson - Butterfield Drive
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70 Reviews from our TripAdvisor Community

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There are newer reviews for Crossland Economy Studios - Tucson - Butterfield Drive
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Showing 66: English reviews
Reviewed 31 January 2015

Don't stay here , I'm stuck here for the night hoping to find amother hotel tomorrow dirty, nasty smell, broken tv, no iron, broken and dirty fridge, dirty toilet stay away from here, went downstairs to ask for help on getting the room sprayed with refresher so it doesn't feel like in the room hasn't been clean in decades and...

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Helpful?
2Thank Antonio G
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Antonio - Thank you for bringing this to our attention. The condition of your room that you described is unacceptable. Please accept our most sincere apologies. We will work with our housekeeping and maintenance staff to ensure your experience is not repeated. We will also retrain our front desk staff to make sure we are always providing our guests with...

Reviewed 14 January 2015

Very impressed with the service of the front desk clerk named Jonathan. He went above and beyond to accommodate our stay. We had trouble with our first room and he assisted us with getting a new room and was very helpful. Jonathan had very great customer service. Overall I give the hotel a 10/10 for the great help and nice...

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Helpful?
Thank B_Denise04
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments about our staff. It is so great to read that Jonathan went above and beyond to make your stay a great one. I will be sure to share your feedback with him. Thanks to your feedback, we can continue...

Ligonier
Reviewed 7 December 2014

We had a mishap with our car in Tucson and ended up having to stay a couple of days and were lucky enough to find this place. We were thoroughly pleased with our experience here. It all started with a young man named Jonathon. he was very attentive and helped us find things in the area. Talked to him several...

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Helpful?
Thank horizontransport
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay with us. Also, thank you for your kind comments about Johnathon, he is truly an asset to our team. Thank you again for your review. We look forward to seeing you in the future,...

Dallas, Texas
Reviewed 3 August 2014 via mobile

The manager was kind of friendly because we needed to check out on short notice and he let us, after arguing of course. The house keeping lady was rude and when we got to the hotel the toilet and shower were extremely dirty. They never answered the phone when we called. And they did not try helping us do anything...

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Helpful?
Thank Nicole C
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Nicole - We received a copy of your review, and wanted to take a moment to personally respond. It upsets us to hear that our housekeeping staff was rude and that your bathroom was found dirty upon check-in. We are sorry for your experience. We can assure you that we have followed up with our housekeeping staff to ensure your...

Yuma, null, Democratic Republic Congo
Reviewed 17 May 2014 via mobile

When we checked in they gave us keys to a room on the 3rd floor. As we approached the room we noticed a rag in the window and the curtains were tore up. I opened the door and it looked like a maintenance closet no bed and filth. We go back down stairs and tell them that the room is...

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Helpful?
2Thank desilvaj
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the cleanliness issues you experienced during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. As well, I am sorry that you found your bed to be...

Obregon
Reviewed 5 May 2014

as always, is a pleasure to stay with you. My last six visits to Tucson have been with you. Located in an accessible area, the staff very friendly. I had trouble accessing the internet, but everything was solved.

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Helpful?
Thank Jose Guadalupe V
Manager_11525, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Thank you for posting a glowing review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!

Houston, Texas
Reviewed 2 May 2014

My stay was very poor.I had trash being cleaned outside of my room early in the morning that smell horrible. The front desk told me one price that ended up being another after I arrived. The AC thermostat did not work it was freezing in the room all night.

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Helpful?
Thank chad123456789
Manager_11525, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the maintenance issues and level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures and maintenance policies to ensure your experience is not repeated. Again,...

Montreal, Quebec
Reviewed 20 April 2014

Review collected in partnership with Easytobook.com
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Helpful?
Thank Maurice S
Manager_11525, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

round rock, tx usa
Reviewed 2 February 2014

staff is very nice and helpful but room and public areas are very dirty. internet service worked intermittently. changed rooms, second room was better but carpet very dirty. hallways severely stained, trash receptacles remained full during stay. had to work with tech support on two occasions because internet service wouldn't work. they determined it was the host and not my...

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Helpful?
1Thank pat n
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Pat - Thank you for your recent review of your stay. I am so glad that our staff provided you with such great service; however, I am sorry for the level of cleanliness throughout our hotel. As this hotel's manager, I can assure you that we are working to deep clean the property and also improve our cleaning services moving...

Obregon
Reviewed 17 December 2013

to rest! is a great hotel and excellent location near to freeway, the staff are very nice and help you throughout. The even room are the best. Would definitely go back in other cases. I fell at home. thanks!

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Helpful?
Thank Jose Guadalupe V
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. I truly appreciate your comments regarding the staff and property. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Crossland Tucson - Butterfield Drive. We're located right off of Interstate 10 and across the street from the Tucson Expo Center. Our hotel is just 4 miles from Tucson International Airport. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland Economy Studios - Tucson - Butterfield Drive

Address: 4800 S Butterfield Dr, Tucson, AZ 85714 (Formerly Crossland - Tucson)
Region: United States > Arizona > Tucson
Price Range: RM196 - RM598 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Economy Studios - Tucson - Butterfield Drive 2*
Number of rooms: 117
Reservation Options:
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Also Known As:
Extended Stay America Tucson
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Questions & Answers

Questions? Get answers from Crossland Economy Studios - Tucson - Butterfield Drive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont be afraid to ask questions about what you need they will help you”
 of 5 bubbles 720jayyc, 28 Oct 2016 | Read review
“Stay on the 2nd or 3rd floor so there aren't as many "elephants" walking around above you..”
 of 5 bubbles Mistis_Jewelry, 10 Feb 2015 | Read review
“Judge a book by its cover. If it looks good on the outside, it is probably going to look good on the inside.”
 of 5 bubbles horizontransport, 7 Dec 2014 | Read review
“check out room before moving in. ask for room close to router. first floor is clean, others are not”
 of 5 bubbles patn867, 2 Feb 2014 | Read review
“Be prepared for no pool, no ice machine, no restaurant, and train whistles at all hrs of the night.”
 of 5 bubbles bethsalamanca, 17 Aug 2012 | Read review
5 of 5