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Hotel Indigo San Antonio Riverwalk

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829 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo San Antonio Riverwalk
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Showing 809: English reviews
Magnolia, Texas
Reviewed 28 November 2016

My family and I had 4 rooms. Two of us have Spire Elite status. I will start with the positive. The rooms were clean and the young man at breakfast was very helpful. The bad: Pillows are huge and hard. No other pillows are offered as an alternate. Rooms are paper thin and loud. In all 4 rooms no towels...

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Helpful?
Thank Dwolfe52
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay with our accommodations and request response time. It is our goal to exceed every guest's expectations, every time and it seems as though we failed you in certain areas. Thank you so much for your sincere and honest...

Pearland, Texas
Reviewed 18 November 2016 via mobile

What a nice hotel, at the end of the river walk....peaceful and relaxing...we had a ride a the water taxi into downtown main strip and had a nice dinner...beds very very comfortable and amazing shower...definitely come back again

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Helpful?
Thank checktwice2309
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback! We will be sure to share you comments with the rest of the team. Come back and see us soon!

Green Valley, Arizona
Reviewed 15 November 2016

Very nice room with a balcony overlooking the river. The staff is friendly and responsive to requests. We had a 2 queen bed room and paid for parking which is important as there is very limited on street parking in the area. The room has a refrigerator but no microwave oven, there is one available for guests in the lobby...

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Helpful?
Thank jim2golf
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! We will be sure to share you kind words with the rest of the team. Come back and see us soon!

Durham, California, United States
Reviewed 15 November 2016

Staff was friendly and helpful. We were with family members but because it was a busy weekend did not all end up at the same hotel. The patio by the river was a great place for all of us to be together and the staff was helpful in making the possible. Room was nice but fairly basic and because is...

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Helpful?
Thank Margaret S
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback! We will be sure to share you comments with the rest of the team. Come back and see us soon!

Reviewed 13 November 2016

We had high expectations after a few great stays at Indigos in other cities. Check-in was smooth and reception friendly; they acknowledged our platinum status with a pair of drink vouchers, but that was about the pinnacle of the experience. Our room was quite spacious, though it had a surprisingly small bathroom, given how big the rest of the room's...

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Helpful?
2Thank rct415
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay! It is our goal to exceed every guest's expectations, every time and it seems as though we failed you. Thank you so much for your sincere and honest feedback. You have given us as a team a lot...

Seattle, Washington
Reviewed 12 November 2016

Hotel is dusty, noisy, and dirty. Do yourself a favor and stay elsewhere. Pool is closed until at least end of 2016. We are in an upgraded room but it lacks basic cleanliness. Housekeeping staff is not courteous to guests with loud conversations in the hall. Fresh make up on white linens. I asked for clean linens now they have...

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Helpful?
Thank jne2016886
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay! It is our goal to exceed every guest's expectations, every time and it seems as though we failed you. Thank you so much for your sincere and honest feedback. You have given us as a team a lot...

sevilla
Reviewed 6 November 2016

The hotel is being partially reconstructed with many of the public areas excluded, workers actually in the hotel as well as outside Noise, smell and dust that accompanies building work and the pool is not available. Construction is taking place next to guest rooms with workers and rubbish left in corridors – starting at 8.00 am and still going at...

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Helpful?
3Thank mike r
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay! It is our goal to exceed every guest's expectations, every time and it seems as though we failed you. Thank you so much for your sincere and honest feedback. You have given us as a team a lot...

Baltimore, Maryland, United States
Reviewed 3 November 2016 via mobile

This is a beautiful hotel in a prime location on the Riverwalk. The rooms are gorgeous and very comfortable. The staff was all very friendly and helpful but the front desk person, Johnathon was exceptional. He went way out of his way to clear up a mistake that I had made and then checked on us regularly, making sure that...

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Helpful?
Thank Ellen B
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! We will be sure to share you kind words with Jonathan. Come back and see us soon!

Reviewed 2 November 2016

Great staff and nice roooms they also have a bar and a restaurant good food .also if you want to water taxi to down town or you can drive or walk to downtown it will not take you to long also the ghost tours is one of the best

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Thank Kris H
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! Come back and see us soon!

Houston
Reviewed 1 November 2016 via mobile

This is a nice hotel. We were greeted with a friendly staff. They gave us two free drink tickets for the bar because it was our anniversary. When we opened the door to our room it smelt like sweat. the sheets on the bed smelt like sweat like they have never been washed and there was hair on the sheets....

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Thank Sholi1

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Welcome the Hotel Indigo San Antonio Riverwalk, an intriguing branded boutique hotel delivering peace and renewal to people who are tired of mundane cookie-cutter hotels. Meandering along the threshold of the Riverwalk in the downtown area you will find yourself close by the Museum of Art, Alamo, El Mercado, Southwest School of Arts & Crafts, Rivercenter Mall, Henry B. Gonzales Convention Center, Alamodome, Municipal Auditorium, and Majestic Theater. Local businesses include AT&T, Baptist Hospital, Methodist Healthcare Systems, Fort Sam Houston, Brooke Army Medical Center, Kelly USA, and Lackland AFB. Imagine a 100% smoke free, sophisticated boutique hotel, whose focus is delivering guest peace, serenity and renewal. Experience true Texas hospitality at this jewel just a short stroll to restaurants and bars. Hotel Indigo offers a blend of modern contemporary living with the best in hotel hospitality. Curl up in our over-sized beds with plush bedding, duvets, pillow shams and fluffy pillows. Complimentary WiFi is at your fingertips. Relax and enjoy our Bridges Bar & Bistro for cutting edge cuisine or grab a latte where we proudly brew coffee from a local company. The Hotel Indigo San Antonio Riverwalk has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a fitness center, pool and restaurant. ... more   less 

Additional Information about Hotel Indigo San Antonio Riverwalk

Address: 830 N Saint Marys St, San Antonio, TX 78205-1306 (Formerly Hawthorn Inn & Suites)
Region: United States > Texas > San Antonio > East Side
Price Range: RM500 - RM982 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo San Antonio Riverwalk 3.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites
Hotel Style:
#48 Romantic Hotel in San Antonio
#67 Business Hotel in San Antonio
#72 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo San Antonio Riverwalk staff and other travellers.
14 questions
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San Antonio, Texas
over a year ago
Winnipeg, Canada
7 months ago
Kokomo, Indiana

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Questions? Get answers from Hotel Indigo San Antonio Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend your money elsewhere.”
 of 5 bubbles lsos91, 31 Dec 2016 | Read review
“Do not recommend the hotel”
 of 5 bubbles KarenS411, 29 Dec 2016 | Read review
“If touring the Riverwalk, best leave your car in their parking lot ($16 per day) and take the Rio water taxi service for $16 all day service”
 of 5 bubbles Costaadventures, 22 Dec 2016 | Read review
“Get a river view.”
 of 5 bubbles jim2golf, 15 Nov 2016 | Read review
“Ask for river view. We had a view of the parking lot next door. Not so pretty.”
 of 5 bubbles 26margarets, 15 Nov 2016 | Read review
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