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Residence Inn San Antonio Airport/Alamo Heights

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Residence Inn San Antonio Airport\/Alamo Heights
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131 Reviews from our TripAdvisor Community

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Showing 128: English reviews
London, United Kingdom
Reviewed 4 weeks ago

I stayed at this Residence Inn for almost 4 months and the staff were amazing, they treated us like we were family. Even with the renovation work going on the last month or so they have always told us in advance and helped as much as possible to ensure it didn't disrupt our stay. Would recommend anyone to stay here...

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Helpful?
Thank ge0rgi91
Roswell, Georgia
Reviewed 23 October 2016

We should have been told the hotel was under construction. beside that the room was ok. Mattresses are worn, but the rooms are OK. We had a real problem with a grumpy, pissed off airport shuttle driver but the front desk made right on that.

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Helpful?
Thank Fritz_the_1st
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

My deepest apologies that you were not aware that the hotel was under construction, we will indeed be so until the end of the year and are excited about the new changes coming to improve our hotel rooms and are guest experiences. We have worked hard to ensure that guests are aware when booking the room and before they arrive...

Atlanta, GA
Reviewed 19 October 2016

We stayed here recently and they are in the process of a renovation. I know their website tells you this, but I didnt realize quite how involved the renovation was. We were in a building where the whole first floor was being worked on, the walls were striped of wallpaper, it was very noticeable. What is especially interesting is, we...

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Helpful?
Thank DaisyDot24
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

Thank you for your review and yes we are under renovation to improve the look, the offerings and the appeal of the hotel. Hotel renovations are never fun for guests or the operators of hotels but we strive to ensure we communicate well to our guests about such things as areas they should avoid, including corridors with no wallpaper! The...

Austin, Texas
Reviewed 7 July 2016

Friendly staff, great breakfast, good value. Older property that will soon be undergoing a renovation. Hot shower and clean, comfortable bed, but a little scruffy. Free, gated parking. Exercise bike in gym was worn out and wouldn't maintain tension. Roomy two-bedroom, two-bathroom suite.

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Helpful?
Thank bonuspoints2016
Dallas, Texas
Reviewed 29 June 2016 via mobile

I usually stay at the Marriott hotel when I travel...so, I've come to expect certain things. We got what we expected...clean and comfortable room. The thing about this place was a superlative front desk staff...Pat was awesome! Very personable and knowledgeable. All things being equal, she tips the scales in your favor.

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Helpful?
Thank wermoving_purchases
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

We strive to deliver service so memorable you feel compelled to write a review about it! I have informed Pat of your comments who was thrilled to hear them. Hope to see you again soon should your travels bring you back to San Antonio.

Arlington, Texas
Reviewed 25 June 2016 via mobile

The staff was excellent, handled every concern with urgency no master how small The rooms where clean and maintained in good shape, it's a little dated but schedule for remodel soon. It's was not as noisy as I thought it would be, being by the airport.

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Helpful?
Thank Clark J
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

It is our pleasure to serve you and your fellow travelers and we are thrilled you enjoyed your stay. Please be sure to check us out on your next trip as our renovation will be completed and we will be shiny and new. Thanks for making our day.

Richmond, VA
Reviewed 6 June 2016

Be careful if you are coming from the airport. The exit for the hotel literally puts you right at the front driveway and you have to make an illegal lane change to get all the way over to the front entrance. Either get off an exit early and take the access road or go down to the next light and...

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Helpful?
Thank swingerhead
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

Thank you for your honest and detailed review. The exit off the freeway is very scary! We prefer our guests to do as you mentioned, get off at an earlier exit or take the turnaround, but crossing a white line makes it illegal and we never advise our guests to do that! Also please be aware that July 1st Residence...

Reviewed 4 June 2016

Well Marriott finally did it -- they managed to lower their standards to those of a Motel 6. This older hotel clearly needs to be refurbished -- which they plan to start on this summer. However....when we checked in at 4:00 pm we found cereal spilled across the floor of the main dining room from the morning's breakfast. Our room...

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Helpful?
Thank Habs F
Management response:

Thank you for sharing your experience at our hotel with us. I would like to apologize for the issues you encountered while staying with us. As the cleanliness of our hotel is a key priority, I am disappointed that we fell short of your expectations. Please know that your comments have been shared with the housekeeping team in an effort...

FINGER LAKES
Reviewed 26 May 2016

We needed a base near the airport for an early departure. We also like having a sleeping area seperated from the TV/living area. Our room had a partition and a door between these two areas, but not all rooms have this. We had room 323, on the back side away from the freeway and very quiet. The staff was great,...

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Helpful?
Thank PINKIE_9
Genaralmanager19, General Manager at Residence Inn San Antonio Airport/Alamo Heights, responded to this review

Thank you for taking the time to write a review. I am pleased to know that my staff were great and I apologize you found the hotel only adequate and not amazing which is what we always strive for. You will be pleased to know that the hotel is set to go through a major renovation later this year and...

Key West, Florida
Reviewed 10 May 2016

Once again I have spent several,weeks at Resudence Inn. I enjoy returning to the same friendly faces and they always are SO sweet and accommodating! I can not say enough about this dedicated staff. They are also all very happy about the renovations coming Fall of 2016!

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Helpful?
Thank Kristal W W

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn San Antonio Airport/Alamo Heights

Address: 1014 NE Loop 410, San Antonio, TX 78209-1201 (Formerly Residence Inn San Antonio Airport)
Region: United States > Texas > San Antonio > Uptown Broadway
Price Range: RM539 - RM792 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Antonio Airport/Alamo Heights 3*
Number of rooms: 120
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Also Known As:
Residence Inn San Antonio Airport Hotel San Antonio
San Antonio Residence Inn
Hotel Style:
#101 Business Hotel in San Antonio
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Questions & Answers

Questions? Get answers from Residence Inn San Antonio Airport/Alamo Heights staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room that is not on the side of the road as the highway can be slightly noisy”
 of 5 bubbles ge0rgi91, 8 Nov 2016 | Read review
“rooms on parking lot side are quieter”
 of 5 bubbles PINKIE_9, 25 May 2016 | Read review
“I enjoy the pet friendly room option,”
 of 5 bubbles KristalWW, 9 May 2016 | Read review
“try and get a room facing the side buildings as opposed to the front facing the frontage road.”
 of 5 bubbles 57JP, 1 Mar 2016 | Read review
“Ask for a room on the inside facing the courtyard for a quieter night.”
 of 5 bubbles GypsyTraveler1151, 19 Jan 2016 | Read review
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