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Courtyard San Antonio Airport/North Star Mall

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Courtyard San Antonio Airport\/North Star Mall
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136 Reviews from our TripAdvisor Community

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Showing 132: English reviews
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Bristow
Reviewed 2 weeks ago via mobile

Last week I stayed somewhere locally that turned out to have mice droppings, but this week, what a refreshing place to rest before flying home! Super friendly staff, CLEAN, and very very comfortable! I will definitely make this my place to stay when I visit San Antonio!

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Helpful?
Thank Beverly C
General M, General Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Beverly, Thank you so much for your recent stay and 5 star review of your experience at the Courtyard San Antonio Airport/North Star Mall! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff, that provide such well-maintained guest rooms and common areas, along...

Reviewed 14 February 2017 via mobile

We have stay at this hotel for the last 10 yrs .this time it was nice but the house keeping didnt vaccumn room our the 3 days we were there I asked and still didnt do it Very disappointed in this stay will rethink staying there again

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Helpful?
Thank Tallgirl17
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review the hotel. I apologize that housekeeping didn't vacuum your room during your stay. We will be using your comments as a training opportunity to ensure this won't happen again going forward.

Brooklyn, New York
Reviewed 8 February 2017 via mobile

Clean, convenient, friendly, comfortable rooms, great water pressure, good quality toiletries, comfortable bed, soft large towels, nice coffee shop and lobby area. Hotel has a good, Modern fully equipped gym and pool ! Great place to stay !

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Helpful?
Thank grknyc
General M, General Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

grknyc, Thank you for your feedback regarding your recent stay at Courtyard San Antonio Airport/North Star Mall. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!

Reviewed 11 January 2017 via mobile

The hotel staff were great! The hotel lobby and rooms were excellent! The only issue was the hotel location. As an out of town ER I found it's location difficult to maneuver and then it was so loud with its closeness to the highway. It was so loud the only way to sleep would be with eye mask and ear...

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Helpful?
Thank Libby R
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are pleased you were able to enjoy your time with us. We also do apologize for the location of the hotel and any noise you experienced during your stay. We hope to see you again on your next trip to San Antonio!

Reviewed 7 January 2017 via mobile

Our check in receptionist from England was very cordial and professional. The hotel had maintenance issues with the elevator when I was there. The breakfast attendant went out of her way to give us great service!

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Helpful?
Thank Eldridge C
Andrew C, Front Office Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for reviewing our hotel. We are glad to see that our staff was able to provide a memorable experienced for you. Please accept our sincerest apologizes for the issues with the elevator during your stay. Those issues have been fixed.

Reviewed 3 January 2017

Nice front desk help. Room was great. Hell of a deal for NYE. Will be staying here again. Very friendly and helpful staff. The room was great and I'll definitely be back. If you're looking at this location, upgrade to a suite. YUGE!

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Helpful?
Thank Matthew B
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your time with us. We hope to ring in the new year with you again next year!

Mexico City, Mexico
Reviewed 31 December 2016

In general it was a good experience, it is very good located, but the food could be improved. We also found a little noisy. Freeway I-35 it is not so close, from our window, but some noisy cars can hear them from the room if you open your terrace. However, the staff was really friendly ald we really enjoyed our...

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Helpful?
Thank rphillips71
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are glad you were able to have a good experience during your stay with us. Please accept out apologies for any inconvenience the noise may have caused during your stay. We hope to see you again on your next trip to San Antonio!

Reviewed 14 December 2016

Stayed here because I had a 5:50 AM flight the next day. Hotel is probably a 5 minute drive from the airport. They have a nice, updated lobby with a business center where I was able to print out materials for my meeting. The front desk staff was very accommodating and tried to help me find toiletries when I realized...

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Helpful?
Thank Helen W
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel, Helen W. We apologize for any inconvenience you experienced that resulted in a score of 3/5. If there were any issues that may not have been addressed, please feel to contact us.

NJ
Reviewed 14 December 2016 via mobile

Stayed here two nights for business the week of 12/12. Didn't use the TV or eat at the restaurant and I had rented a car so I didn't use the hotel shuttle. Basic internet worked well for everything. Shower pressure was good but took a little while to warm up. Also the tub is weirdly narrow so you have to...

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Helpful?
Thank ZandE-Dad
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We apologize for the set up in the guest room bathroom. I've passed on your comments to the rest of the staff so that we can fix those issues going forward.

Reviewed 5 December 2016

The stay was great. The staff was extremely welcoming from the front desk attendant to the generous lady that was serving breakfast in the morning. Very friendly and I would recommend to anyone staying in the area.

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Helpful?
Thank Raymond H
Andrew C, Front Office Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and we are so proud to say that our customer service lived up to your standards! We hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
It's a New Stay! The Courtyard San Antonio Airport/North Star Mall is now renovated! Located less than a mile from San Antonio International Airport, we provide a free shuttle (Mon-Fri) to the airport and within a two-mile radius. All guestrooms at our San Antonio Airport hotel now feature modern designs complete with free Wi-Fi, flat screen TVs and plush bedding. Select rooms even have comfy sofas or private balconies! The state-of-the-art lobby provides greater flexibility with inviting media pod work spaces, free Wi-Fi throughout, media library and easy access to the latest news, weather and airport conditions via our touch-screen GoBoard(R) The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect(R) which provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. Guests also appreciate our indoor pool, outdoor patio, new fitness center and, above all, a staff that has Texas hospitality down pat. ... more   less 

Additional Information about Courtyard San Antonio Airport/North Star Mall

Address: 80 NE Loop 410, San Antonio, TX 78216-5801
Region: United States > Texas > San Antonio
Price Range: RM450 - RM918 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Antonio Airport/North Star Mall 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard By Marriott San Antonio Airport / North Star Mall Hotel San Antonio
San Antonio Courtyard
San Antonio Marriott
Hotel Style:
#100 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard San Antonio Airport/North Star Mall staff and other travellers.
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Toronto, Canada
over a year ago

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Questions? Get answers from Courtyard San Antonio Airport/North Star Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a suite.”
 of 5 bubbles matthewbX744ED, 3 Jan 2017 | Read review
“I would recommend a room oriented to parking not to the freeway.”
 of 5 bubbles rphillips71, 31 Dec 2016 | Read review
“Be wise with payment”
 of 5 bubbles gilgarza91, 13 Oct 2016 | Read review
“Hotel sits behind another Marriott property, so traffic sounds were not a problem.”
 of 5 bubbles KJG286, 23 Aug 2016 | Read review
“Just ask Jade”
 of 5 bubbles Lehotelconnoisseur, 25 May 2016 | Read review
5 of 5