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Quality Suites

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14/05/2017 15/05/2017
1 room 2 adults 0 children
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114 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Austin, Texas
Reviewed 7 April 2014

Great place to stay! Clean, comfortable, well-maintained, very friendly and knowledgeable front desk staff - we were a group of 3 vacationing in Texas and would definitely stay here again! Coffee, sweet tea and ice water available at all times in the lobby and internet access for those travelling without laptops!

1Thank Catharine A
Tony V, General Manager at Quality Suites, responded to this review

Thank you very much for your comments and we hope the next time you are traveling in Texas you stay with us.

Laredo, Texas
Reviewed 19 March 2014

This is a very good and clean place to stay with the family for any activity your're visiting San Antonio Texas and it is also a great option for a very good price. Room design is pretty comfy. Clean hotel.

1Thank Jorge M
Tony V, General Manager at Quality Suites, responded to this review

Thank you very much for your comments and we hope to see you again on your next visit to San Antonio.

New York City, New York
Reviewed 11 March 2014

I recently stayed at this establishment during a business trip. I had an issue (my fault) that Erica, the front desk girl, resolved immediately and with a fantastic attitude. I expect that level of professionalism and courtesy from much more expensive hotels, so it was a pleasant surprise that I found it here with her. The room was clean, and...

1Thank Terratrav
Tony V, General Manager at Quality Suites, responded to this review

I want to thank you on behalf of all of the staff and management at the Comfort Suites, we try very hard to give the best customer service possible and to hear comments like yours is wonderful. We are currently going through a renovation so we hope the next time your in our area you stay with us and experience...

Wiesbaden, Germany
Reviewed 26 February 2014

Absolute worst stay ever. After arriving on an international flight Monday afternoon, it's now Wednesday morning and I STILL don't have hot water in my hotel room. The afternoon staff makes light of it, saying they just need to reset the water heaters, but when I call in the mornings, the morning staff has no idea how to fix the...

Thank Amy S
Tony V, General Manager at Quality Suites, responded to this review

I am so glad we had a chance to speak today and get to the bottom of the issues. Thank you for your understanding and knowing that we will do everything to ensure that mistakes do not occur, and if they do, we will act appropriately to correct them and to make amends with our valued customers. We have made...

Baltimore, Maryland
Reviewed 22 February 2014

This hotel will do nothing to accommodate and make your stay pleasant. I stated in my reservation that I would arrive around 3am. I walked into the lobby area around 320 due to airport delays only to be told without a previous phone call that my reservation will be charged a no show fee. It didn't end there! The receptionist...

Thank Extreme23
Tony V, General Manager at Quality Suites, responded to this review

It is a terrible shame, we do apologize but please understand that this was not an issue with the hotel's policy...let me explain. Most travelers understand that if you would like to check in at 3am you are basically reserving that room for the evening before on a guaranteed reservation (no show only meant that the card was charged at...

Wetmore, Michigan
Reviewed 14 February 2014

Room was clean. Easy to find, we were galloping about to the north and east so it was great for us. Not the place if you want to spend your time downtown. Staff was friendly and helpful. Breakfast was a hit and miss. Good one day, not the next. Close to airport and a gas station on the corner (if...

1Thank Denny D
Tony V, General Manager at Quality Suites, responded to this review

Thank you very much for taking the time to let us know about your stay with us here at the Comfort Suites. Our goal is to make everyone's stay as wonderful as possible, we hope you stay with us again in the future so please feel free to contact us directly the next time you visit San Antonio.

Houston, Texas
Reviewed 14 January 2014

My staff has stayed 2 times at Comfort Stes San Antonio at Rittiman Rd - October and December 2013. The hotel is close to Freeman Coliseum (5 miles). The rooms are clean and comfortable, there is a nice free breakfast, and Jimmy is very easy to work with. There were several changes to our staff and eveything was handled quickly...

Thank Sharon B
Tony V, General Manager at Quality Suites, responded to this review

I want to thank you first of all for taking the time to comment on your experience with our Comfort Suites. We all work very hard to do all we can to make everyone's stay the best they have ever had and hearing positive comments is very rewording. I will be sharing your comments with the staff and thank them...

Reviewed 29 October 2013

I can't enough great things about my stay here. Jimmy at the front desk was extremely helpful, and welcoming. The lobby was very clean, up to date and inviting. The room was very spacious, and the furniture was clean and comfortable. The 2 room suite concept was the best "Hotel Suite" I have stayed, and I have stayed in plenty....

1Thank TXLandman1966
Tony V, General Manager at Quality Suites, responded to this review

Thank you very much for your compliments and comments on our hotel, we take a lot of pride in our hotel and always make sure that our guest receive the customer service they deserve. Making people feel welcome and making sure they are comfortable is very important to us, I will be happy to share your comments with my staff...

North Carolina
Reviewed 22 October 2013 via mobile

I would have NEVER chosen this hotel on my own, we always stay at Hilton brand hotels. This reservation was made for me by the lodging facility at Brooke Army medical center when they didn't have a place for us on base. I can't believe that the law would allow for a hotel to be as close to a railroad...

Thank Kay M
Tony V, General Manager at Quality Suites, responded to this review

I am very sorry for your experience and the issues with the train has been an on going thing. We have had several meetings with the city on this issue and had resolved this but from the sounds of it I must meet with them again. We are currently going through a renovation so we hope you give us another...

Corpus Christi, Texas
Reviewed 12 October 2013

I always stay in comfort suites and whenever I am in San Antonio I try to stay in this facility. The employees are genuinely friendly and very professional. The hotel is extremely clean and in excellent condition. The rooms are very comfy and quite. I strongly recommend this facility.

Thank ron o
Tony V, General Manager at Quality Suites, responded to this review

Thank you very much for taking the time to let us know how we are doing, we take a lot of pride on making sure our guest leave very happy. I will make sure to read your comment to my staff in our morning meeting and also thank them for their hard work. Hope to see you again very soon!

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14/05/2017 15/05/2017
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
QUALITY SUITES Located near the Spanish Governor's Palace and the Alamo, our Quality Suites(R) hotel in San Antonio gives you more for your hard-earned money. Our San Antonio hotel gives you easy access to other sites and activities like Fort Sam Houston and: Six Flags, Fiesta Texas, SeaWorld, San Antonio, Henry B. Gonzalez Convention Center, Splashtown, River Walk. Our San Antonio hotel caters to both vacationing tourists and business travelers alike with complimentary services and amenities such as: Free hot breakfast, seasonal outdoor pool, exercise room, business center, free weekday newspaper. Our 100 percent non-smoking guest rooms feature TVs, hair dryers, coffee makers, microwaves, fridges, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. For those seeking to lighten their suitcases by doing laundry, we also offer guest laundry facilities. ... more   less 

Additional Information about Quality Suites

Address: 6350 North Interstate 35, San Antonio, TX 78218-4403 (Formerly Comfort Suites San Antonio at Rittiman)
Region: United States > Texas > San Antonio > Northeast San Antonio
Price Range: RM296 - RM695 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Comfort Suites Near Fort Sam Hotel San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Quality Suites staff and other travellers.
2 questions
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Questions? Get answers from Quality Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms close to the ice machine and breakfast buffet are better especially for those that or disable or mentally challenged.”
edithburkett, 27 Apr 2017 | Read review
“I stayed on the third floor all the way back and it didn't help.”
SafetyDave1986, 27 Apr 2015 | Read review
“All rooms are suites. You will want to sleep on the east side of the hotel, as the west side is closest to the interstate.”
FirstclassJC, 17 Mar 2015 | Read review
“Rooms on the first floor are quiter”
35jorgem, 19 Mar 2014 | Read review
“Rooms on the back side overlook another building, but that makes them nice and quiet.”
TXLandman1966, 28 Oct 2013 | Read review
5 of 5
US$68* /night
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Prices are for 1 room, 2 adults
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