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Hilton Garden Inn San Antonio Airport

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Hilton Garden Inn San Antonio Airport
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481 Reviews from our TripAdvisor Community

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Showing 466: English reviews
Houston, Texas
Reviewed 2 days ago NEW

This is a very no frills Hotel with uncomfortable beds. The staff was reasonably courteous but the hotel is a bit outdated and run down. If you are looking for a very generic Hotel near the airport this is your place.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 676kenv
Houston, Texas
Reviewed 1 week ago

We have a great time, we visit family, location is great, service, employees are awesome, overall the experience was great, I truly recommend this hotel, price is right, building is taken care, safe and have indoor pool

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 671jesusv
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your fantastic review of the Hilton Garden Inn San Antonio Airport! We are glad that you loved it!! It was truly my pleasure to assist you all. We look forward to seeing you on your next San Antonio trip

Corpus Christi
Reviewed 2 weeks ago

When I woke up Around 2 am I noticed the a/c didn't work correctly. It blew hot air and cold air interchangeably. They attempted to fix the problem by changing the batttery in the thermostat. It didn't work. We roughed it out bc by that time it was 3 am and we didn't want to get dressed to change rooms....

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Helpful?
Thank Thomas M
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback. Please accept my sincere apologies for the issues you experienced during your stay. But, I am glad that we satisfied your stay at the end. We look forward to seeing you the next time you're in San Antonio.

Fort Worth, Texas
Reviewed 3 weeks ago

Comfortable hotel with good service. Restaurant food was just average, but it may be due to what I ordered or because my stay during the holidays is a slow time. The servers were good. The hotel staff was very efficient and helpful and had nice personalities.

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Helpful?
Thank chrisogan
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback. Please accept my sincere apologies for not having the best food service at the restaurant. But, I am glad that our servers and the hotel staffs were to your standards. It was truly my pleasure to assist you all. We look forward to seeing you on your next San Antonio trip.

Wylie
Reviewed 4 weeks ago

We had some excellent service and some very bad service. The best service was from Jimmy in the breakfast area on our second morning. He did an excellent job. I wish he was there the first morning since we got terrible service and cold coffee. The day person at the front desk was a great help and provided excellent service....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Alfred S
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Again, I am sorry that this instance affected your reservation. Please contact me at satah_gm@hilton.com if you would like to discuss further.

Round Mountain, Nevada
Reviewed 8 December 2016

Lobby was nice upon arrival. However when I entered my room the first thing I noticed was that the sheer curtains wear torn and frailed. Room seemed clean but not fresh. Stayed the one night and left to find a hotel with larger space.

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Helpful?
Thank nvsnowbunny47
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Please contact me at satah_gm@hilton.com to discuss further.

Irving, Texas
Reviewed 8 December 2016

This hotel was centrally located and the rooms were clean, with the exception of a juice stain on the bathroom door. However, it was extremely outdated. Additionally, there holes in the wall electrical outlets and I spotted a few ants in my room.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jazzlover74
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

We appreciate your feedback. Please accept my sincere apologies for the issues you experienced. Please contact me at satah_gm@hilton.com if you would like to discuss further.

ALTO
Reviewed 4 December 2016

Everything was very nice & clean. Would stay here anytime. I didn't use any of the amenities but it seemed like Hilton Garden Inn had anything you would need. I felt safe and the hotel was very conveniently located around the places I would need to go. Even though its near the airport, we never heard a plane.

Review collected in partnership with Hilton Garden Inn
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Thank NATHAN K
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for such an AWESOME review of the Hilton Garden Inn San Antonio Airport! It was my pleasure assisting you and I am very happy everything went so well. Please come back and visit us the next time you are in San Antonio.

Houston, Texas, USA
Reviewed 29 November 2016

Always a great stay at this hotel. Very Friendly staff at this old but remodeled and well maintained hotel. Close to Airport and many restaurants and attractions. Definitely an excellent choice in San Antonio

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Luis G
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for such an AWESOME review of the Hilton Garden Inn San Antonio Airport! It was my pleasure assisting you all and I am very happy everything went so well. Please come back and visit us the next time you are in town.

Tracy, United States
Reviewed 27 November 2016

Very good stay. Place a little hard to find ,if out of town. I liked the covered roof which made environment feel safe and secure. Needed bigger pool and hot tub but fine for small group.Needed breakfast to be served earlier, preferable at 5:30AM.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mike U
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your review of the Hilton Garden Inn San Antonio Airport! We are glad that you enjoyed your stay. We appreciate the feedback of our guests. For Breakfast to be serviced earlier I will pass this on to our Food and Beverages Department. It was truly my pleasure to assist you. We look forward to seeing you on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the Hilton Garden Inn San Antonio Airport hotel, the only Hilton Garden Inn in all of San Antonio, located just five minutes from San Antonio Airport via complimentary shuttle service. Set in area attractions including San Antonio River Walk, the Alamo, and North Star Mall.Situated near a variety of businesses, this hotel boasts 1,100 sq. ft. of meeting space. Host a meeting or event for up to 65 guests and enjoy professional planning advice. Work in the 24-hour business center and make use of complimentary WiFi throughout the hotel.Savor delicious American specialties at Great American Grill or unwind with an evening drink in the inviting Lobby Lounge. Snack on treats from the 24-hour Pavilion Pantry convenience store. Re-energize with an invigorating workout in the modern fitness center or plunge into the pool. ... more   less 

Additional Information about Hilton Garden Inn San Antonio Airport

Address: 12828 San Pedro Ave, San Pedro Avenue, San Antonio, TX 78216-2045
Region: United States > Texas > San Antonio
Price Range: RM500 - RM817 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport 3*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, TripOnline SA, Travelocity, Hotels.com and Priceline so you can book your Hilton Garden Inn San Antonio Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn San Antonio Airport Hotel San Antonio
Hilton San Antonio
San Antonio Hilton
Hotel Style:
#46 Business Hotel in San Antonio
#67 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn San Antonio Airport staff and other travellers.
2 questions
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Belleville, Kansas
over a year ago

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Questions? Get answers from Hilton Garden Inn San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Centrally located but a little hard to find the first time”
 of 5 bubbles chrisogan, 21 Dec 2016 | Read review
“Rooms away from the frontage road are quieter”
 of 5 bubbles TravelingEngineer56, 1 Nov 2016 | Read review
“Parking is limited!”
 of 5 bubbles the_kilpatricks, 6 Oct 2016 | Read review
“Ask for room away from indoor pool to avoid noise.”
 of 5 bubbles JalapenoJane, 4 Jul 2016 | Read review
“Upper floor opposite the freeway but all seemed quite.”
 of 5 bubbles tedkop, 8 Jun 2016 | Read review
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