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Just a 1 night stay on a trip to Big Bend Nat Park. Very convenient location at Loop 1604 and US 281. Superbly clean room, comfortable. NCAA Final Four caused significant price inflation, but that’s “supply and demand” at work
When we entered the hotel in early afternoon we were hit with a terrible smell. We finally decided it was the pool chemicals. The pool itself was not inviting, and we chose not to swim.
The lobby was ok with cheap updated furniture. The floor...More
Thank Steve S
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 4 weeks ago
Thank you so much for your feedback concerning your most recent stay at the property. We are addressing the concerns that you had with the staff to make sure that this was an isolated issue and to prevent it from occurring in the future..
Very friendly staff from check in to check out. No issues. Breakfast was okay. Facility is a little older thus could use some updating. However there were not reportable issues or negative comments here Close to 1604 thus you can hear the noise at night...More
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 14 January 2018
Thank you so much for your feedback. We are really glad you enjoyed your stay despite the noise from the highway. Thank you for staying with us!
Francesca was great in helping us at 2:00 in the morning check in so friendly and pleasant she was great and Mary Helen made everyone in the breakfast area feel like at home she passed hugs and kisses just like eating in at grandmas kitchen....More
Very convenient location for our activities, but hotel was not great. Room was generally clean but there was some mold in the shower. Closet door was broken. Breakfast was not very good. Would not stay here again.More
Thank John Y
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 23 October 2017
Thank you so much for your feedback concerning your most recent stay. I'm so sorry that your visit fell short of your expectations. I have addressed your concerns with the appropriate team members so that we may correct them. Again, thank you for...More