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Room and location were nice, but arrived and saw that no guns were allowed, even for CHL licensed holders. Had to leave gun in car overnight. Not acceptable. Will not stay there again. Did not see anything posted on website.
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 17 June 2017
Thank you,so much for your feedback. We really do appreciate your business. I would like the opportunity to go over our policy with you at your convenience. Please contact me when you can. Thank you again and have a great day.
My company booked 2 rooms x 4 nights. Everything about our stay was acceptable until the last night. My vehicle was broken into and items were stolen. I received the obligatory lecture from the night shift clerk about leaving valuables in vehicle... This did not...More
Thank Alan R
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 29 May 2017
Thank you so much for your feed back. We do apologize for any issues that you may have experienced during your stay. As a traveler myself, no one likes or expects for these types of unfortunate events to occur. We have shared your feed back...More
Decent location on Loop 1604 for all attractions on the North side of San Antonio. Easy access with plenty of shopping close by. Traffic can be pretty bad during commute times, so please budget your time acccordingly.
Had visiting family stay recently and was shocked at how run down the place had become. I stayed here several times in the first years of operations after it was built and it was great. So I didn't think twice about booking my family there....More
1 Thank Maxvne
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 10 April 2017
Thank you so much for your feed back. We are currently going under renovation and we hope that you reconsider staying with us once it has been completed. I hope you have a great day and thank you so much for your valued feed back.
What the hell is this place. It sure is not a Marriott level hotel. Motel 6 puts this place to shame. Walls dirty, closet doors ripped off hinges, nasty old sheets, towels have been used to the point they do not even dry you off....More
1 Thank bdist2000
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 23 March 2017
Thank you so much for your feed back. It is greatly appreciated. Have a great day.