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Hyatt Place San Antonio/Riverwalk

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Hyatt Place San Antonio\/Riverwalk
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956 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place San Antonio/Riverwalk
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Showing 910: English reviews
Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank lagunabookworm
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Houston, Texas
Reviewed 4 weeks ago

Had to raise lid and toilet seat to open and close bathroom door, toilet incorrectly installed and bathroom not wide enough. Hotel staff said "deal with it" we are booked. I know we were not first people to complain, toilet seat and lid are all scarred up from door banging into it and door is scratched up. They haven't fixed...

Review collected in partnership with Hyatt Hotels
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2Thank patrickcP4167BY
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post a review. We apologize about the size of the restroom. You are correct we have heard this complaint many times. There are no plans in the near future for renovations. Sorry if this ruined your trip.

Nashville, United States
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank 681lindsayo
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Austin, Texas
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Aldy D
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

San Antonio, Texas
Reviewed 5 weeks ago via mobile

We had a wonderful visit at the Hyatt and the river walk. We had an incredible room and my two girlfriends and I had a total blast. We actually visited in the fall of 2011 and we were so impressed with the customer service we received and the attention to detail on our needs and requests. We also received great...

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Helpful?
Thank brutallyblondewife
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post a review. We appreciate the comments and hope to see you in the future.

Logan, Utah
Reviewed 5 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Matthew L
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

San Francisco, California
Reviewed 17 January 2017

Breakfast wasn't that good or the choices. No eggs, the fruit was wasn't sweet. The food seemed like it was the frozen microwave type. Pass on it. The front desk person preps your food if you order late night. Was expecting a kitchen person to do it.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank keithbd
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post a review. We appreciate your comments. The front desk associates are fully trained on cooking all the meals that we offer. We will share your comments with the staff.

Coconut Creek, Florida
Reviewed 16 January 2017 via mobile

So we got an early check in, which was nice. Went for a walk with the kids and returned for showers and go back for dinner. Room was nice and clean. Location perfect. When we get back to freshen up a couple literary Walks into our room. They were arriving and were given our room. My 6-year old daughter was...

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2Thank aline z
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post this review. I apologize for the issues with the room keys and service. I will be following up with staff members concerning this situation.

Reviewed 16 January 2017

I feel like some reviewers are confusing this hotel with other Hyatt's in the area. This Hyatt location offers free wifi, free parking, and free breakfast which is more than most hotels downtown (which either don't offer or charge an arm and a leg for all three of those amenities). We actually moved to this hotel after 3 nights at...

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Helpful?
Thank Riverrat3002
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post the review, we appreciate the . Just for clarifications purpose, we do charge $15.00 per night for parking. We hope to see you in the future.

Reviewed 13 January 2017

This hotel was well located and had great staff and a lovely breakfast. The place was busy but the staff coped well with workload. Our room was a nice size and very clean.Advice on the city was easy to obtain.

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Helpful?
Thank Rob S
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking time to post a review. We appreciate the comments and will share them with the staff. We hope to see you in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Parking fee $15.00 per night ... more   less 

Additional Information about Hyatt Place San Antonio/Riverwalk

Address: 601 South St. Mary's Street, San Antonio, TX 78205 (Formerly "AmeriSuites San Antonio Riverwalk")
Region: United States > Texas > San Antonio > East Side
Price Range: RM642 - RM1,288 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place San Antonio/Riverwalk 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hyatt Place San Antonio/Riverwalk Hotel San Antonio
Amerisuites San Antonio
Amerisuites Riverwalk San Antonio
Hotel Style:
#54 Family Hotel in San Antonio
#68 Romantic Hotel in San Antonio
#76 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place San Antonio/Riverwalk staff and other travellers.
21 questions
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Guadalajara, Mexico
over a year ago
Staffordshire, United Kingdom
Staffordshire, United Kingdom

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Questions? Get answers from Hyatt Place San Antonio/Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do the River Walk!”
 of 5 bubbles AmyK2716, 16 Feb 2017 | Read review
“Ask for a room with a balcony.”
 of 5 bubbles magikalerikal, 15 Feb 2017 | Read review
“I liked the riverside due to the view but the property is quiet”
 of 5 bubbles srlawren11, 8 Feb 2017 | Read review
“River view rooms are best, the other side offers a view of a parking garage.”
 of 5 bubbles 873MikeB873, 1 Feb 2017 | Read review
“Great for a family of 5”
 of 5 bubbles HoustonmomOnTheGo, 12 Dec 2016 | Read review
5 of 5