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SpringHill Suites San Antonio Airport

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241 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites San Antonio Airport
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Showing 233: English reviews
Houston, Texas
Reviewed 7 September 2015 via mobile

Being gold member, I have spent many nights in hotels. Things can go wrong but it's the response from hotel staff that matters James at front desk was able to resolve an issue of bathroom doors not working (two nights in row) by compensating w few points first night and then when they were unable to fix issue for 2nd...

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Helpful?
Thank V S
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for letting us know about the door locks and the great service by James. I will make sure the locks are rectified and that James is recognized for his great service! We look forward to seeing you again whenever your travels bring you back to San Antonio!

San Juan, Texas
Reviewed 3 September 2015 via mobile

Amazing service at this location. Clerks/Staff are very professional. One gentlemen in particular at front desk by the name of "James" was super helpful with all our questions and needs during our stay. ⭐️⭐️⭐️⭐️⭐️ Mall is close by, Shuttle service available, airport is down the street. Just awesome hotel

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Thank reynaldos244
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for the wonderful compliments and I will make sure James is recognized for his great service!

Reviewed 2 September 2015

I booked this property due to the location. Even though it was near the airport and planes flew low over the parking lot, I only heard planes twice during my stay and my room was on the top floor. There is quite a bit of noticeable wear and tear (wall paper coming loose, stained sofa, etc). The worst offense being...

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Thank mickiec2014
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for the feedback and I apologize for the issues you encountered. I'm extremely excited to let you know we will be starting renovation in January 2016 to improve our property even more!

Reviewed 2 September 2015

Stayed at this hotel for 12 days on business at the airport. Clean, modern hotel, close to lots of restaurants and shopping. The staff was very welcoming, friendly and helpful. If you are looking for guidance regarding restaurants, local attractions or activities be sure to see James at the front desk. He was extremely helpful and always willing to provide...

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Helpful?
Thank Tim L
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for the wonderful feedback and the compliments for James! I will make sure he is recognized for his great service. We look forward to your next visit!

Holladay, Utah
Reviewed 29 August 2015 via mobile

This property had the new Springhill Suites design and feel. It was a very nice, clean room. Room had a desk, couch and also separate for the toilet and the shower which was nice. Very convenient for airport and rental car pickup/drop-off.

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Thank jacksonpcannon
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you very much for the great feedback and we hope to see you again whenever your travels bring you back to San Antonio!

Charlotte, North Carolina
Reviewed 28 August 2015

booked here because we had a flight out the next morning. Was delighted with the room and amenities. Would be very good selection for someone in town on business for a few days, which we were not. great bed; good work area divided from the sleeping area. Separate powder room and shower was a very good addition for a couple...

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Thank LT652014
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you for the wonderful compliments and we look forward to seeing you again whenever your travels bring you back to San Antonio!

Laredo,Texas
Reviewed 17 August 2015

I was skeptical at first, staying so close to the airport. Never once did I hear a single plane. The check in process was very smooth even though there were two people ahead of me who had several questions regarding the property and nearby restaurants. The front desk clerk handled these questions quickly and professionally. My room was spacious and...

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Helpful?
Thank mikeAL2015
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you very much for the feedback! We are in the process of evaluating our breakfast hours and are in talks to possibly delay the finishing time, especially on weekends. We appreciate the great review and hope to see you again whenever your travels bring you back to San Antonio!

Regensburg, Germany
Reviewed 16 July 2015

Fully functional hotel with a pleasant staff (Christina and Andrew) who brought a new telephone to the room so there would be a working one. Ideally situated with a complimentary airport shuttle to SAT. There are no dining establishments within walking distance, so eat before you arrive. Suggest letting the fan run all night to cover the HWY 410 noise....

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Helpful?
Thank Jenny H
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

Thank you very much for the feedback. We do have restaurants within a half mile walking distance and several restaurants that deliver to our location. I apologize for any miscommunication in regards to that. Thank you again for the review and we look forward to seeing you again whenever your travels bring you back to our area!

New Braunfels, Texas
Reviewed 11 July 2015

I chose to stay here because I am a Marriott Rewards member and it is also a 2 minute drive to the airport, which is beyond convenient for an early flight. My boyfriend and I checked in and the front desk agent gave us a welcome bag with water and some snacks. I thought that was a nice touch, and...

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Helpful?
Thank MaintGal
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

We appreciate the feedback and hope to see you again whenever your travels bring you back to San Antonio!

Reviewed 9 July 2015 via mobile

I was not pleased at all for the services provided. Very nice layout/ design but lacks basic stuff like shampoo, lotion, shaver, towels ( just two?). A three star hotel should be a lot more luxurious than this. I requested for 2 queen beds but of no avail. I want to get out as fast but I booked with Priceline,...

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Helpful?
Thank Leonil D
Brian T, Guest Relations Manager at SpringHill Suites San Antonio Airport, responded to this review

I apologize for the clerk in Ontario, Canada, however, here in San Antonio, Texas, we definitely won't look down on you for booking on Priceline. Thank you for bringing those items to our attention so that we may rectify them. For guaranteed room types, I absolutely recommend booking on Marriott.com. Thank you for the feedback and we look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about SpringHill Suites San Antonio Airport

Address: 514 NE Loop 410, San Antonio, TX 78216-6050
Region: United States > Texas > San Antonio > Uptown Broadway
Price Range: RM492 - RM815 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites San Antonio Airport 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Springhill Suites San Antonio Airport Hotel San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites San Antonio Airport staff and other travellers.
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Questions? Get answers from SpringHill Suites San Antonio Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
  • Sleeps 1 person- and a few mice of course..
  • More mice droppings
  • Mice droppings
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  • Mice dropping
 of 5 bubbles Elenisav, 18 Mar 2017 | Read review
“Great for all travelers”
 of 5 bubbles Vigur, 31 Jul 2016 | Read review
“Ask for a room away from the highway”
 of 5 bubbles DCochranAustin_Texas, 6 May 2016 | Read review
“We were on the top floor--very quiet.”
 of 5 bubbles LiamandOonah, 30 Jan 2016 | Read review
“Rely on James and his colleagues to help. Trust them . They are out to help you and show it by their mannerisms.”
 of 5 bubbles V7525WQmichaelc, 16 Jan 2016 | Read review
5 of 5