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Hampton Inn & Suites San Antonio Northwest/Medical Center

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Hampton Inn & Suites San Antonio Northwest\/Medical Center
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225 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites San Antonio Northwest/Medical Center
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Showing 214: English reviews
Nevada
Reviewed 2 weeks ago

It's a little tricky getting to the hotel with the highway exits being where they are BUT DEFINITELY WORTH IT. The rooms are very nice and very clean, which is typical of Hampton Inn. The thing that sets this Hampton Inn apart is the exceptional customer service! Kevin, Emily and Taylor make us want to come back to this location...

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Helpful?
2Thank Elvin A
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your awesome review and feedback! We are thrilled that you enjoyed your stay and are appreciative of the staff compliments. Thank you for staying with us and we look forward to your next visit!

Eagle Pass, Texas
Reviewed 2 weeks ago

Rooms are ample, breakfast is tasty, overall great experience. The hotel is near the medical center and there are several restaurants nearby. The staff is very friendly and helpful. Fresh warm cookies at 6 pm everyday

Review collected in partnership with Hampton
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Helpful?
Thank oskie7
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your fabulous review and feedback! We are delighted that you enjoyed your stay and we hope to see you again soon ;)

Antioch, United States
Reviewed 2 weeks ago

Picked room from early check in from Honors application. Checked in after 3:30pm and my room that I picked wasn't ready. Received an upgrade room because of this but the room was rather odd. The bathroom configuration is very strange with toilet in one room and shower in another. Shower located in front of bed. There were no curtains so...

Review collected in partnership with Hampton
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Thank paulwE1054HQ
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback. We are extremely sorry for the issues you encountered and thank you for bringing those to our attention for corrective action. We appreciate you staying with us and hope to see you again whenever your travels bring you back to our area!

Wixom, Michigan, United States
Reviewed 3 weeks ago via mobile

This hotel is brand spanking new. Excellent workout area and the rooms are in cool different configurations that make being a business traveler less awkward. No more desk facing a mirror so you can watch yourself type reports.

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Helpful?
Thank Joe G
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your majestic review and feedback! We are thrilled that you had a wonderful stay and we look forward to your next visit ;)

Woodville, Texas
Reviewed 3 weeks ago

Some minor issues with timing of housekeeping services, but overall a good stay. The pool and hot tub were sparkling and a good way to relax after a long day. We spent 4 days and were greeted by staff each time we entered or left the hotel. They were quick to attend to needs. Including the small concerns, like hot...

Review collected in partnership with Hampton
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Helpful?
Thank 380sheraleec
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your perfect review and feedback! We are thrilled that you enjoyed your stay! We greatly appreciate you staying with us and hope to see you again soon :)

Sahuarita, United States
Reviewed 3 weeks ago

This hotel is tucked off of the highway seemed ok at first. A car was broken into, witnessed what looked like a drug deal with front staff, rooms small but clean, breakfast was old especially the fruit. Had noisy neighbors partying all night. Just looked very shady to me.

Review collected in partnership with Hampton
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Helpful?
Thank Steve R
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback! I take your comments extremely seriously and after reviewing our security footage from your stay, I can assure you our front desk staff was not involved in any kind of "deal". I'm very sorry for the noise issue and had we been notified, we would have kicked out the unruly guest. We greatly...

Dallas, United States
Reviewed 3 weeks ago

Very friendly and helpful staff makes your stay more pleasant, will definitely recommend this place to friends and family!! I absolutely loved my stay there! The location is fantastic! The room is very nice and comfortable. I slept very well and really enjoyed my stay there.

Review collected in partnership with Hampton
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Helpful?
Thank B2499MFmichelem
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your awesome review and feedback! We are thrilled that your stay with us was fantastic! We sincerely appreciate you staying with us and hope to see you again soon :)

Woodville, Texas
Reviewed 3 weeks ago

Room was clean, quiet and beds were amazingly comfortable. No vending machines. Snacks sold in lobby were overpriced and I felt taken advantage of for being a diabetic and having an episode at midnight. Needed something sweet. Got a can of sprite and twix candy bar and it was $5.00!!! Ridiculous! Bring your own snacks!

Review collected in partnership with Hampton
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Helpful?
Thank K7051FHstevem
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your great review and feedback. Compared to airport hotels, our snack prices are very reasonable and I'm sorry that you felt taken advantage of, as that is definitely not our intent. We greatly appreciate you staying with us and hope to have an opportunity to better your experience with us next time your travels bring you back...

Reviewed 3 weeks ago

The hotel was pretty close to everything, which was convenient. The staff provided great service and was very friendly. The rooms were spacious and accommodating. The hotel room included a microwave and a mini-fridge.

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Helpful?
Thank Crystal W
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your perfect review and feedback! We are thrilled that you enjoyed your stay and hope to see you again soon :)

Reviewed 4 weeks ago via mobile

The room was nice, clean, and well-equipped. It wouldn't have worked for someone who can't sleep with light due to the security light on the building next door. That wasn't a problem for me, though. A snuggle into the perfect mattress and pillows and I slept soundly. The best things, though, we're the little things: a well-equipped fitness room with...

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Helpful?
Thank Kristalee11
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your fabulous review and feedback! We are glad that you enjoyed your stay and all of the little things you do to provide for a memorable experience! We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to San Antonio!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our fully renovated Hampton Inn offers modern accommodations near all of San Antonio's major attractions and businesses. Guests enjoy spacious rooms with free WiFi, microwave and mini-refrigerator plus an indoor pool and free hot breakfast each morning. ... more   less 

Additional Information about Hampton Inn & Suites San Antonio Northwest/Medical Center

Address: 11426 IH-10 West, San Antonio, TX 78230 (Formerly SpringHill Suites San Antonio Medical Center/Six Flags)
Region: United States > Texas > San Antonio > Northwest Side
Price Range: RM432 - RM825 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites San Antonio Northwest/Medical Center 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Springhill Suites San Antonio Northwest/Medical Hotel San Antonio
Hotel Style:
#37 Family Hotel in San Antonio
#45 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites San Antonio Northwest/Medical Center staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Hampton Inn & Suites San Antonio Northwest/Medical Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise is a problem, try an end room it may offer more quiet.”
 of 5 bubbles P994PLpaulab, 23 Feb 2017 | Read review
“From what I saw, the best rooms are on the fourth floor. Especially those that are facing the airport. If a person likes airplanes.”
 of 5 bubbles jerrellm2017, 10 Feb 2017 | Read review
“watch for specials, I booked with Booking.com”
 of 5 bubbles gchutrau, 29 Jan 2017 | Read review
“Even Rooms Overlook Store with Bright Neon Lights”
  • Shower and Vanity (Another Room for Toilet)
  • Hotel Room
 of 5 bubbles 519donh, 6 Jan 2017 | Read review
“Higher floor rooms have better view.”
 of 5 bubbles Amit_Austin_TX_USA, 30 Dec 2016 | Read review
5 of 5