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Monday, the 12th, I went to the lobby and told the young lady at the desk I had no water. I wasn’t the only one and she was trying to call someone. An hour later, she tells me they won’t be getting anyone in until...More
Staff were very friendly and made sure that we had everything we needed the bed was veey comfortable the room was nice and spacious loved the free WiFi it worked great for our needs pool area was also very nice I would definitely stay again...More
Consistent for Candlewood. Long term stay suite with refrigerator, microwave, stove and dishwasher. Clean and modern bathroom with thick towels and a bathtub grab bar. Free laundry facilities! Pantry for buying drinks, snacks and frozen dinners. Address was not recognized by my GPS, but there...More
I stayed here 8 nights. The second night I was there the ac went out. My room was 95 degrees when I returned to my room. I tried to call the front desk but got a busy signal. I then attempted to call the front...More
Response from IHGService, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 26 June 2017
Thank you for writing us a review following your recent stay. We strive to give great and impressive service to all of our guests. It is regrettable that we were not able to execute an exemplary hotel stay experience due to the front...More
We stayed here for a couple of nights. The corridors smelled kinda funky, the lobby area seemed ok though. The room itself was adequate for our purposes and they are just changing all the mattresses. The downside for us was the sticky carpet in the...More
Response from IHGService, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 10 May 2017
Thank you for staying with us and sharing us your experience during your stay. I am glad to know that you found our rooms and lobby to be good. On the other hand, I am sorry if the smell at the corridors and...More
Response from Candlewood S | Property representative |
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor... More
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor reviews within the city of San Antonio and rest assured, we are working very hard to ensure that your stay will be a safe, relaxing and memorable experience. I will personally ensure that you and your fiance' will have a wonderful weekend. We look forward to serving you with benchmark customer services.
Jeff Vienne - CHA
Candlewood Suites - Stone Oak
San Antonio, Texas 78259