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Candlewood Suites San Antonio N - Stone Oak Area

98 reviews
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Traveller (22)
Room & Suite (34)
Pool & Beach (5)
Overview
  • Excellent44%
  • Very good16%
  • Average12%
  • Poor10%
  • Terrible18%
Travellers talk about
“long term stay”(4 reviews)
“dvd player”(3 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
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Rooms
24 Dec25 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (98)Write a Review
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41 - 45 of 97 reviews
Reviewed 8 August 2014

Stayed here with IHG points for free. Had no idea going into it that it is a self proclaimed extended stay hotel. The room was good with a very reliable air conditioner and the room was equipped with a kitchenette. Free laundry on the main...More

Thank SeanB_10
Response from Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 19 August 2014

Dear Guest, Thank you for your visit at Candlewood Suites. We are very sorry for your disappointment about our extended stay hotel. We hope we made up for it with other amenities that that hotel offers. We hope to see you again in the future.

Reviewed 27 July 2014

Wow wee, where to start. First off let me say that I made this reservation at the same time I made the reservation for Candlewood Suites, New Braunfels, TX and had never used this chain before. I recommend reading my review of this chain there...More

1  Thank Steven N
Response from Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 30 July 2014

Dear Steven N, First we would like to apologize for the inconvenience you had during your stay. You comments are taken very seriously and we will approach the issues you mentioned above and take action. Here, at Candlewood Suites we strive for full guest satisfaction....More

Reviewed 2 July 2014

I stayed in this hotel for 2 weeks with my family and it was an overall nice experience. However one of our luggage went missing when we were moving our stuff from room to car while checking out. When we realized and enquired with the...More

1  Thank Sharad C
Response from Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 19 August 2014

Dear Guest, We apologize for the inconvenience you had during your stay. Your comments are taken seriously and we will address the issue with our staff. Thank you for staying at Candlewood Suites.

Reviewed 28 June 2014

I was in town for a funeral and needed to stay the night. I called them at 9:00 pm and they were completely booked except for one room. It was the only place nearby that would give me a room at such late notice and...More

Thank Jill H
Response from Candlewood S, Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 1 July 2014

Dear Jill H, We would like to thank you for taking the time on writing a review about our property. We sure like to know how well our services are provided and that we have staff members going out of their way to satisfy a...More

Reviewed 22 May 2014

This hotel has bed bugs. It smells terrible. And it looks like it is going to fall apart. The workout room is a joke. Sweat stains. Their "pantry" is also a joke. They are right next to a loud loud bar/club that blasts music and...More

2  Thank Lauren N
Response from IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 9 June 2014

Dear Lauren N, Thank you for taking time to leave a review of our property. We certainly regret the overall dissatisfaction you had experienced during your stay. Our hotel is very proud of its level of service, cleanliness and quality of its product and for...More

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Traveller (22)
Room & Suite (34)
Pool & Beach (5)
Dining (1)
Hotel & Grounds (42)
Bathroom (4)
Business Centre & Event Rooms (2)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$89 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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