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JW Marriott San Antonio Hill Country Resort & Spa

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JW Marriott San Antonio Hill Country Resort & Spa
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2,266 Reviews from our TripAdvisor Community

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Showing 2,237: English reviews
Denison, Texas
Reviewed yesterday NEWvia mobile

We stayed at the JW over the holidays. Very good customer service, great food, clean rooms, and comfortable beds. Kids also enjoyed their stay. Would highly recommend! Look forward to returning in the summer to enjoy water park, pool & lazy river.

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Helpful?
Thank Jessie920
Little Rock, Arkansas
Reviewed 3 days ago NEWvia mobile

I visited San Antonio and stayed here for a business convention. The area is gorgeous and it is a huge resort. The staff was great, the room was extremely comfortable and all the amenities were great! I will definitely stay here again for business or pleasure.

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Thank Corbett D
Manlius
Reviewed 5 days ago NEWvia mobile

The hotel staff and amenities are wonderful. I was surprised to see peeling paint on the shower ceiling and dings on corners, etc. The hotel could use a refresh to be the level of quality expected from a J.W. Marriott branded resort.

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Thank Robert S
Dallas, TX
Reviewed 1 week ago

We wanted to try this resort since we've stayed at the Hyatt Hill Country before and heard it was an even larger resort with more to do. So for me it was to stay and compare the two and then decide which to return to. The Marriott offers a lot. We enjoyed the additional water slides and lazy river components....

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1Thank TexasGingerbread
Dongducheon, Gyeonggi-do, South Korea
Reviewed 1 week ago

This is the second time we've stayed here for New Year's Eve and it's been great. They have lots of activities for the kids and wonderful food. The whole place is like a big party. The staff was very friendly and helpful.

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Thank Carmen P
Houston, Texas
Reviewed 1 week ago

Our holiday season was capped off by a New Years trip to the JW Hill Country resort and what an enjoyable stay. Being it was New Years weekend the hotel was buzzin with action. Margret our front desk representative was awesome and really took the time to explain everything going on throughout our stay also she gave us a map...

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1Thank The13thTraveleer
Colorado Springs, CO
Reviewed 1 week ago

This was a family holiday vacation over Thanksgiving. Have never stayed at this location (or a JW Marriott) before. The stay was PERFECT in every way, only one complaint below. On our second day there, we ran into Howard J. as we were walking around the hotel. The place is beautiful and there is a LOT to see. We stopped...

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1Thank AnnieMW1025
San Antonio, TX
Reviewed 2 weeks ago via mobile

Our family lives close by, however we are always looking for something to do on New Year's Eve. This year we decided to try the Hill Country Resort and were not disappointed. At first it appears pricy, however what we get for the price was well worth the money. This time of year is unpredictable around here and this year...

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Thank R0llinSt0ne
Reviewed 2 weeks ago via mobile

Hotel was great, ants no good! Crazy ants attacked the bottom of our one ton van. We didn't realize until we were home so had to spray down the bottom on the van so we could get it unloaded without the ants getting in the van. Stayed one night for a wedding.

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1Thank Kaye K
Management response:

Dear Kaye K, Thank you for taking the time to provide feedback in regards to your recent stay at the JW Marriott San Antonio Hill Country Resort & Spa. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Upholding our commitment to provide a memorable experience with exceptional service, we hope...

San Antonio, Texas
Reviewed 2 weeks ago via mobile

We usually really enjoy visiting this resort and are loyal to the Marriott brand, but this visit for New Year's Eve was particularly disappointing. There was no food or beverage service in the pool and hot tub area--a key reason to even stay here. We were told that the resort was "out of cucumbers" for signature beverages that the hotel...

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Thank KELLYO362
SF33SanAntonio, Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Cibolo Moon
Cibolo Moon
Cuisines: American, Southwestern
18 Oaks
18 Oaks
Cuisines: American, Steakhouse
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the renowned resort in Texas' Hill Country. Rated 4-Diamonds by AAA, and just 12 miles from San Antonio International Airport (SAT), our luxury resort features the 36-hole TPC San Antonio golf course, home to the Valero Texas Open, Lantana Spa, a six acre water park and seven restaurants. Our restaurants are sure to please with Texas BBQ, genuine Mexican cuisine and private dining rooms for groups. Our rooms offer cozy beds, scenic views, soft robes & large bathrooms. Guests will also enjoy the open lobby with free Wi-Fi. Whether you're seeking a peaceful respite, productive conference or fun-filled family vacation, our luxurious Hill Country resort will not only exceed your expectations but redefine them altogether. ... more   less 

Additional Information about JW Marriott San Antonio Hill Country Resort & Spa

Address: 23808 Resort Parkway, San Antonio, TX 78261-2018
Region: United States > Texas > San Antonio
Price Range: RM1,201 - RM2,425 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott San Antonio Hill Country Resort & Spa 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
Hotel Style:
#2 Top resorts Hotel in San Antonio
#8 Business Hotel in San Antonio
#9 Luxury Hotel in San Antonio
#11 Family Hotel in San Antonio
#15 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Antonio Hill Country Resort & Spa staff and other travellers.
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Questions? Get answers from JW Marriott San Antonio Hill Country Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on pool side are noisy.”
 of 5 bubbles The13thTraveleer, 6 Jan 2017 | Read review
“All the rooms seem to be about the same, but we choose the golf course view with an outdoor balcony. Definitely the way to go.”
 of 5 bubbles drtaggart, 30 Dec 2016 | Read review
“Try for inside room overlooking courtyard.”
 of 5 bubbles RBWright, 29 Dec 2016 | Read review
“Kiddo activities galore. 50 large tv's in High Velocity.”
 of 5 bubbles debbiepS1721FI, 14 Dec 2016 | Read review
“A view of the wedding chapel is nice”
 of 5 bubbles Dallas1130, 14 Dec 2016 | Read review
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