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JW Marriott San Antonio Hill Country Resort & Spa

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2,268 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott San Antonio Hill Country Resort & Spa
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Showing 2,239: English reviews
Reviewed 10 August 2015

We stayed at the JW Marriott San Antonio Resort last week with an extended family group of 13. Here are some of my pros and cons: PROs -- We (family of four, two adults and two kids) were fortunate enough to get a room with an actual walk-out balcony. The kids slept in the sofa pull-out, so the balcony offered...

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3Thank Julie A
Ken P, Front Office Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

Thank you for choosing to stay here at the JW Marriott San Antonio Hill Country resort and Spa. We are glad to hear of the positives to your stay. We pride our selves on providing a Best in Class experience, on behalf of the hotel we apologize that we did not meet that standard during your stay. This valuable feedback...

Dallas, Texas
Reviewed 9 August 2015

We've been all over the world and this place is great. Been coming in August for 3 years now. To avoid the crowds, come Sunday-Thursday. Thanks to Randie for our upgraded room. Made our entire stay even better. Weekends, make reservations in the restaurants or come early to put your name in. We love the games on the lawn, food...

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1Thank Amycar71
Nowhere
Reviewed 9 August 2015 via mobile

The hotel, rooms and grounds are very well maintained considering the volume of people who come through this property. The staff was remarkable in its kindness and efficiency. Be forewarned that this is a VERY popular family resort/waterpark and therefore has all of the things that go along with that. Weekdays are less crowded than busy weekends. Also conventions may...

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1Thank PhillipABukowski
Reviewed 9 August 2015

I found this location during my review of hotels in San Antonio and it was highly rated. Our visit did not counteract these reviews. This is a very nice hotel and large complex. We were lucky to have received a top floor room, with a view overseeing the pool area. This is the main feature of the hotel, a 6...

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2Thank FredPT
Mansfield, Ohio
Reviewed 9 August 2015

My wife had a business meeting taking place over the course of a long weekend. We decided to make it a mini family vacation, and we are so glad that we did. The restaurants, rooms, the hotel itself, and the pools and grounds were exquisite! Friendly and professional staff were always available. The kids were sad to go, and have...

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Thank sbaltz4856
San Antonio, Texas
Reviewed 9 August 2015

This property is a marvel to behold! The views of the hill country are spectacular and the property is expansive. The golf course looks nice, but I don't golf. But the hotel is really run well and the water park is GREAT for the kids...and the parents! There are two really great slides that go through complete darkness and spin...

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1Thank Capt_Wyatt
Houston, Texas
Reviewed 9 August 2015 via mobile

We came here with a family of five and really enjoyed our stay. We went to another resort in San Antonio last year so we came in with a little of wanting to compare the two. First off I will start with the positives. We stayed in a 2 bed standard room. The room was plenty spacious for us. The...

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2Thank Dewey S
Denton, Texas
Reviewed 6 August 2015

We met some friends at the JW for one night of their 3 night stay. We are AAA members, so we were able to get a room for around $275 per night, which is still too pricey if you ask me. The air conditioning in our room was not great. It read 65 degrees, but we were up several times...

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2Thank alw00d1227
Mexico City, Mexico
Reviewed 6 August 2015

I have never NEVER been to such wonderful hotel and I trust me when I say this: I AM A PICKY AND STRICT COSTUMER ( believe me) .....the service was extraordinary. the pool, slides, lobby and kid´s activities are beyond words. the people at the lobby, the room service, the concierge. EVERYONE is really nice. The hotel is just beautiful....

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1Thank debsned31
Plano, Texas
Reviewed 6 August 2015 via mobile

Service was not as expected: 4 contacts regarding having a crib in our room prior to arrival were ignored. 20 minutes (3 times) for valets to retrieve our car. Poolside waitstaff forgot orders repeatedly. Only bright spot was our bellman, Traymon.

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Thank Garybider
Ken P, Front Office Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this review

Good evening Garybider, Thank you for taking the time to complete the TripAdvisor Review in regards to your recent stay at the JW Marriott San Antonio Hill Country Resort & Spa. We certainly pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Cibolo Moon
Cibolo Moon
Cuisines: American, Southwestern
18 Oaks
18 Oaks
Cuisines: American, Steakhouse
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the renowned resort in Texas' Hill Country. Rated 4-Diamonds by AAA, and just 12 miles from San Antonio International Airport (SAT), our luxury resort features the 36-hole TPC San Antonio golf course, home to the Valero Texas Open, Lantana Spa, a six acre water park and seven restaurants. Our restaurants are sure to please with Texas BBQ, genuine Mexican cuisine and private dining rooms for groups. Our rooms offer cozy beds, scenic views, soft robes & large bathrooms. Guests will also enjoy the open lobby with free Wi-Fi. Whether you're seeking a peaceful respite, productive conference or fun-filled family vacation, our luxurious Hill Country resort will not only exceed your expectations but redefine them altogether. ... more   less 

Additional Information about JW Marriott San Antonio Hill Country Resort & Spa

Address: 23808 Resort Parkway, San Antonio, TX 78261-2018
Region: United States > Texas > San Antonio
Price Range: RM1,202 - RM2,427 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott San Antonio Hill Country Resort & Spa 4.5*
Number of rooms: 395
Reservation Options:
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Also Known As:
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
Hotel Style:
#2 Top resorts Hotel in San Antonio
#8 Business Hotel in San Antonio
#9 Luxury Hotel in San Antonio
#11 Family Hotel in San Antonio
#15 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Antonio Hill Country Resort & Spa staff and other travellers.
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Questions? Get answers from JW Marriott San Antonio Hill Country Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on pool side are noisy.”
 of 5 bubbles The13thTraveleer, 6 Jan 2017 | Read review
“All the rooms seem to be about the same, but we choose the golf course view with an outdoor balcony. Definitely the way to go.”
 of 5 bubbles drtaggart, 30 Dec 2016 | Read review
“Try for inside room overlooking courtyard.”
 of 5 bubbles RBWright, 29 Dec 2016 | Read review
“Kiddo activities galore. 50 large tv's in High Velocity.”
 of 5 bubbles debbiepS1721FI, 14 Dec 2016 | Read review
“A view of the wedding chapel is nice”
 of 5 bubbles Dallas1130, 14 Dec 2016 | Read review
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