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BEST WESTERN PLUS Palo Alto Inn & Suites

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133 Reviews from our TripAdvisor Community

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Showing 131: English reviews
Goodyear, United States
1 review
Reviewed 1 week ago

We stayed four nights for our daughters graduation from airforce basic training. Overall we were satisfied. Good location but no restaurant on the premises. The breakfast was good and the hotel was clean. Met our expectations.

Review collected in partnership with Best Western

Helpful?
Thank 1waynef
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear 1waynef, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Thank You!! More 

Rahway, New Jersey
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

Great location to base easy on easy off access and direct route. There are other hotels in the area but we found this to be the best for all our needs. Stores are close by and food as well as fast food and a Walmart that is less then 5 min away. there is a gas station in the same... More 

Review collected in partnership with Best Western

Helpful?
Thank bob s
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Bob s, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! More 

Eufaula, Alabama
Level Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 weeks ago

We enjoyed our stay here. The staff are exceptional and very welcoming. We arrived late (I recommend calling and letting them know if you arrive late). The breakfast is okay, not great but pretty good overall. The rooms are nice, however, the sheets were rough and seemed to be a little worn out. That is an easy fix and I... More 

Review collected in partnership with Best Western

Helpful?
Thank daisys4me2
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear daisys4me2, We are glad you enjoyed your stay, and are sorry to hear our breakfast wasn't quite up to par. We take every compliment, concern and complaint to heart and use them to better ourselves for the future. From everyone here we would like to say "Thank You". More 

Irving
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016 via mobile

We had a 3 day weekend event in SAN Antonio. The Best Western Plus Pablo Alto was a perfect place to stay. It is very convenient right off Loop 410. The room was clean with no odor at all. The king bed was extremely comfortable and the room was well appointed. The hot breakfast was excellent with plenty of variety.... More 

Helpful?
Thank William S
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear William S, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! More 

Houston, Texas
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 30 September 2016

This property was a pleasant surprise from check in through the entire stay. Property is newer, located outside of San Antonio proper with easy access from 410 and other major highways as well. Lobby is clean, and staff was friendly and welcoming. Room size is large compared to many, well equipped for business or pleasure travel. Mattress was firm and... More 

Helpful?
1 Thank Sandra P
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Sandra P, Thank you so much!!! I am pleased that you enjoyed your recent stay with us here at the Best Western Palo Alto. We hope you travel to San Antonio again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you. More 

Midland, Texas
1 review
Reviewed 23 September 2016

Spur of the moment trip. 4 adults sharing a room. Worked out great. It was awesome having fast food right outside the hotel. The room was nice. Loved the indoor pool and hot tub. Hot tub needed to be hotter

Review collected in partnership with Amoma.com

Helpful?
Thank 646rhondab
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear 646rhondab Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel. More 

Corpus Christi, Texas
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 September 2016

This was my 2nd stay at this property and I was glad to see that my biggest negative from my 1st stay had been addressed which was the wi-fi. Stayed here over the Labor Day weekend as we bought a new vehicle and took in two minor league ballgames. Compared to other hotels this one was the cheapest which surprised... More 

Review collected in partnership with Best Western

Helpful?
1 Thank HooksFan
Rick B, Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Hooksfan, Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel in the near future, we hope that you enjoy the Wifi. More 

Houston, TX
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 August 2016

4.0 star rating 8/15/2016 3 check-ins I would stay here again, even for $104 a night plus tax (corporate rate). It was noisy on first floor, and not a lot of hot water but the hotel itself was easy to get to, which was a plus! The people were pretty friendly, and it was clean, so that was great! I... More 

Helpful?
1 Thank kimcatus
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Kimcatus Thank you so much!!! I am pleased that you enjoyed your recent stay with us here at the Best Western Palo Alto . We hope you travel to San Antonio again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you. More 

san antonio, United States
1 review
Reviewed 10 August 2016

professional staf, f clean rooms, relaxing pool,securty at night , all around good place to stay, the breakfast area is clean, near by shopping mall, and plenty near by entertainment in the area, 15 min from down town, less than 10 min from Toyota manufacturing plant,

Review collected in partnership with Best Western

Helpful?
Thank Danny G
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Traveler, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel. More 

Tracy, California
Level Contributor
98 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 July 2016

I always second guess myself whenever I stay at a 3-star rated hotel. You ask yourself repeatedly "Is this 'barely' three stars or a 'solid' three stars. This hotel is much more than three stars. I give it at least 4 stars because it is firing on all cylinders. The rooms were spacious and always clean; and ours (room 103)... More 

Helpful?
Thank Larry S
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review

Dear Larry s, We are so happy to hear you enjoyed your stay here at the Best Western plus Palo Alto. On behalf of all of us "Thank you". We are glad to offer the full breakfast early, not only to our BMT families, but to all who are here to enjoy. Thank you for the great review and we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Palo Alto Inn & Suites

Address: 12507 SW Loop 410, San Antonio, TX 78224-3148
Region: United States > Texas > San Antonio
Price Range: RM384 - RM540 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Palo Alto Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Hotel San Antonio
Hotel Style:
#32 Best Value Hotel in San Antonio
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#75 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Palo Alto Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Palo Alto Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The first floor was a little noisy!”
  • King room
  • Big bathroom!
 of 5 bubbles kimcatus, 15 Aug 2016 | Read review
“Room 103 was perfect!”
 of 5 bubbles LarryS357, 19 Jul 2016 | Read review
“Our room on 3rd floor was pretty quiet. Other than the urine smell in the hall way it was good.”
 of 5 bubbles PaulaVaughn1962, 29 Jun 2015 | Read review
“Fourth floor worked for me.”
 of 5 bubbles cds72, 2 Sep 2014 | Read review
“Stay away from rooms close to the front desk.”
 of 5 bubbles Becnen, 25 Nov 2012 | Read review
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