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Best Western Plus Palo Alto Inn & Suites

181 reviews
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Traveller (9)
Room & Suite (8)
Dining (4)
Overview
  • Excellent49%
  • Very good33%
  • Average8%
  • Poor6%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Palo Alto Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (181)Write a Review
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All reviewsjack in the boxconvenience storebmt graduationfront deskbigger pillowsvalero gas stationrecommending places to eatnight securitybreakfast attendantreal eggslackland afbclosest hotelmission trailnice hotelhot breakfast iseasy accessawesome stay
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1 - 5 of 179 reviews
Reviewed 2 weeks ago

I requested a wheelchair accessible room for me and my family we were split up into two separate rooms which meant I had to sleep with my daughter in one room and my husband slept with my son in another room. In my husband's room...More

Review collected in partnership with Best Western
Thank Christina A
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 2 weeks ago

Dear Guest, Thank you for the review. I’m terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure that...More

Hotel's Favourite
Reviewed 3 weeks ago via mobile

We spent 5 days at this hotel for our 2 sons graduation from BMT. The rooms were reasonably priced, clean, and only about 15 minutes from the base. Easy access to the Valley Hi Gate. Traffic was light

Thank Tamie O
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 3 weeks ago

Dear Guest, Thank you for taking the time and writing a review on our property. We're so glad we were able to meet your needs. We look forward to seeing you again soon! Sincerely, Hotel Manager

Reviewed 8 November 2017

We stayed here when we were in town for BMT graduation. It wasn't the closest hotel to the AF Base, but we didn't mind being about 15 minutes down the highway. Our flight put us in town before lunch, so we saw a few sights,...More

Thank danbrenda2016
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 3 weeks ago

Dear Guest, Thank you so much for your kind words and for recommending us to others. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel...More

Reviewed 30 October 2017

Ants all over room and crawling on us.. staff did not care and offered $5 off and that was it. They were very rude and condescending about the whole thing. The room is all so obnoxiously expensive for the quality of the hotel.More

Review collected in partnership with Best Western
Thank matthewrI2477IZ
Response from Rick B, Manager at Best Western Plus Palo Alto Inn & SuitesResponded 1 November 2017

Dear matthewrI2477IZ, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon...More

Reviewed 18 October 2017

We had a wonderful stay! Our room was very clean, the bed was comfortable and the towels were fluffy. The 24 hr coffee in the lobby was wonderful and so was breakfast in the morning.. Wonderful staff ! Shout out to Unique and Victor. Both...More

Thank WILLIAM D
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 21 October 2017

Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make...More

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Traveller (9)
Room & Suite (8)
Dining (4)
Pool & Beach (1)
Hotel & Grounds (8)
Bathroom (2)
Business Centre & Event Rooms (1)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$81 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#67 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$81 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#67 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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