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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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91 Reviews from our TripAdvisor Community

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Showing 89: English reviews
Sebastian, Texas
Reviewed 23 August 2016 via mobile

This used to be a great family hotel, however we were beyond shocked that we were welcomed by debris as soon as we exited the elevator to our floor upon check-in. I was worried our rooms would be just as filthy. They managed to fix the ceiling, however ignored the filth on the floor. Internet service was extremely poor and...

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Helpful?
2Thank veronicawilliams1985
Reviewed 3 July 2016

This hotel was clean and had really good breakfast. The room had a lot of space and staff was very friendly. The sofa bed in room was also comfortable, and I really enjoyed my stay. The hotel is also near a movie theater and many restaurants near by.

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Helpful?
Thank Lakita W
Longview, Texas
Reviewed 28 June 2016

From Check in to check out this property left a lot to be desired. On my day of arrival, Thursday, my room was not ready per the front desk employee. Sign on the wall at check in desk said check in was @ 4:00 and I arrived at 4:30 and was told my room wouldn't be ready for another 10-15...

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Helpful?
Thank AHollis64
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear AHollis64, Thank you for your stay and for leaving a review. It is unfortunate that the issues you had during check-in and noise challenges you experienced prevented you from enjoying your time at our hotel. We sincerely apologize for any inconvenience this may have caused you. Our goal is to make everyone’s stay special and this review will be...

Houston, Texas
Reviewed 1 May 2016 via mobile

Hotel is very clean. Breakfast well stocked and tended to. No extra blankets, even for a cot. Offered us 4 sheets instead. Couldn't bring them to the room because there was only one staff member on site. Made me wonder about how they would handle an emergency in the hotel. Pool had no towels even though we had to sign...

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Helpful?
Thank Jonita79
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Jonita79, Thank you for your feedback regarding your stay at Holiday Inn Exp & Stes San Antonio NW Seaworld, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness and breakfast. However, we’re sorry we fell below your expectation regarding the pool, hot tub and...

glenwood iowa
Reviewed 15 March 2016

It's a basic Holiday Inn, the staff was nice enough. Our toilet ran constantly, luckily it wasn't a distraction. I personally was turned off because of all of the Seaworld advertising. I understand the business need but I personally despise Seaworld.

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Helpful?
Thank iowamel
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear iowamel, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for the high rating you gave us in terms of cleanliness, location, and service. There is no greater satisfaction, as a...

Reviewed 8 September 2015

We checked in to this hotel on 8/29 in room 409. After returning from dinner to relax in bed for a bit, the bed bugs began to surface around 10am from both beds in the room... The night clerk finally got us moved to room 415 around 1130pm. The new room was musty smelling and dirty, but it was the...

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Helpful?
8Thank JohnCAustinTx
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

We are very sorry to hear that. We completely understand the way you felt and we really care of all our guests experiences. We will contact you and we do hope you guys change their mind when you booked a hotel, We really want to make things right for you.

Reviewed 4 August 2015 via mobile

Great s r vice from the front desk, especially Ricky & Carl. This hotel is obviously going thru some changes -- upgrading several shared soaces, and even a new kids room on the first floor due to open in a few weeks. Our two rooms had noisy airconditioners (San Antonio standard because they work non stop) but other than that,...

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Helpful?
Thank Elisabeth S
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Elisabeth S, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the great service received from our front desk and well liked the cinnamon rolls and pancakes. However, we...

Louisiana
Reviewed 3 August 2015

Smelly, Musty, Mildew, horrible beds, horrible housekeeping, sub par breakfast, rude staff and management does not care. I would steer clear of this dump! Staff at front desk were rude and incompetent. Housekeeping left full trash cans after the room were suppose to be clean. Complaints are reluctantly listened to but will get you no where. Management is non-existant and...

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Helpful?
4Thank mike d
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear mike d, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again...

Reviewed 28 July 2015 via mobile

Very nice and friendly people... I would recommend this place to any one nice and clean atmosphere but these two were very helpful and nice to me and my family. Emily and Carlos are really nice more hotel workers need to be like them.

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Helpful?
Thank abbymruiz
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Thank you so much for the great feedback! we hope to see you in your next trip to San Antonio!

Manhattan Beach, California
Reviewed 1 July 2015 via mobile

Hotel was clean and staff was friendly. Breakfast were very nice. Showers were lacking water pressure and the temperature could not be held. The pool was barely usable during our stay do to a bad filter or skimmer.

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1Thank BandMom66
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Good afternoon! and thank you so much for the great feedback, we really appreciate you let us know about your experience. We will be waiting for you, don't forget about us!!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

Address: 9536 Amelia Pass, San Antonio, TX 78254
Region: United States > Texas > San Antonio > Northwest Side
Price Range: RM404 - RM707 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld 3*
Number of rooms: 80
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fresh waffles!! Near a movie theater!!”
 of 5 bubbles 141lakitaw, 2 Jul 2016 | Read review
“Don't stay here.”
 of 5 bubbles JohnCAustinTx, 7 Sep 2015 | Read review
“Higher up the better for noise and security”
 of 5 bubbles BarneyandBambam, 3 Apr 2015 | Read review
“Try other hotels”
 of 5 bubbles joinsway, 3 Dec 2014 | Read review
“214 - HORRIBLE unhealthy smell 103 - passable Your best bet is to find a different hotel.”
 of 5 bubbles TWRuger, 17 Aug 2014 | Read review
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