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Embassy Suites by Hilton San Antonio Riverwalk-Downtown

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Embassy Suites by Hilton San Antonio Riverwalk-Downtown
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1,960 Reviews from our TripAdvisor Community

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Showing 1,932: English reviews
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Richmond, Texas
Reviewed 2 days ago NEWvia mobile

We stay here every time we go to San Antonio - at least once a year. This year, we had an extra opportunity to go in March and we jumped at the chance to stay here. It's clean and comfortable with friendly staff. Their breakfast buffet and made to order area is outstanding. The view is great and the Riverwalk...

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Thank Abandans
Palatine, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

This is a really big and nice hotel. Major props for being able to pull off breakfast and happy hour to such a huge amount of people. Valet was very impressive as well for dealing with such a high volume. Just be aware that even though it is on the Riverwalk, it is a several block walk until you the...

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3Thank FunTimes469
About Hotel's Favourite Review
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the feedback regarding your recent stay experience. While I am happy you enjoyed your time with us I apologize that you did not find our location to your liking. I hope that should your travels bring you back to San Antonio you will give us another opportunity to exceed your expectations. Joe Melton General Manager

Charleston
Reviewed 4 days ago NEW

Embassy offers a great breakfast with a special cooking counter for omelets and eggs. Great variety for other breakfast items. Their early evening Manager reception-5:30-7:00 PM is also great. They have cheeses, crackers, fruit, etc. and just about any type drink you request. The location is about 1 1/2 blocks from the Riverwalk, although a portion of the river flows...

Review collected in partnership with Embassy Suites Hotels
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1Thank Douglas L
Reviewed 4 days ago NEW

Stayed here 2 nights for a conference. It was a about a mile to the convention center but not a difficult walk. This area was new to me and I enjoyed walking around. It is away from the really busy area of the river walk but easy to walk over without being in the middle of all the noise. I...

Review collected in partnership with Embassy Suites Hotels
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Thank Mary P
Woodway, United States
Reviewed 4 days ago NEW

The suite of rooms was very spacious and very quiet. We loved the convenience of the microwave and fridge in the room. The bathroom shower was elegant too. Very convenient to the River Walk, Restaurants, and Shopping.

Review collected in partnership with Embassy Suites Hotels
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Thank Amy T
Raleigh, North Carolina
Reviewed 6 days ago NEW

The bathroom was not clean. There was hair everywhere and no one cleaned it up. The house el staff for the most part was friendly except for the sales manager. She was rude and it as helpful as she could be. I don't think that I would stay there again or book another event there.

Review collected in partnership with Embassy Suites Hotels
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Thank jsm770
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I sincerely apologize that we failed to create an exceptional experience for you during your time with us. I have shared your feedback with my team so we may learn from where we failed you. I...

Reviewed 1 week ago via mobile

Fabulous hotel and I am picky. Rooms were nice, breakfast was great, happy hour was a treat, location was perfect for restaurants etc right out the back door. We were able to walk every where. I would recommend to anyone traveling with family, as a couple or on business

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Thank Kirsten S
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We strive to create guests for life by providing outstanding service and an exceptional product and I am happy we were able to achieve that goal with your during your time with us. We look forward to having you stay with us again when your travels bring you back to...

Conroe, Texas
Reviewed 1 week ago

Half of staff couldn't understand ENGLISH!! Service was terrible because of this. Had to approach concierge more than 3 times for linen changes that never happened and one time for toilet paper! Very disappointed!!

Review collected in partnership with Embassy Suites Hotels
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Thank 217blainer
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I certainly apologize that we failed to create an exceptional experience for you during your time with us. I have shared your feedback with my team so we may learn from where we failed you. I...

West Palm Beach, United States
Reviewed 2 weeks ago

Surprised husband with an Easter weekend getaway to San Antonio. Great Hilton Hotel with a perfect location. Can walk to local attractions (The Alamo) and fine dining! We felt safe walking down Houston Street with many area attractions to visit. The area is safe and the River Walk is magical and worth the trip.

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1Thank srushdog007
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you and your husband during your time with us. We look forward to having you stay with us again when your travels bring you...

Brentwood, United Kingdom
Reviewed 2 weeks ago

The location is perfect. They have a good-size heated pool and can be used even in cold weather. Little but functional gym. The manager's reception is a nice treat to get you set off to explore the riverwalk and the city in general. Watch out for the parking charges, might get expensive. Also, the rooms could do with a fresher...

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Helpful?
Thank Jakub M
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and while I am happy you found so many aspects of your stay exceeded your expectations I do apologize for the challenges you encountered at registration. I hope that should your travels bring you back to San...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more   less 

Additional Information about Embassy Suites by Hilton San Antonio Riverwalk-Downtown

Address: 125 E. Houston St., San Antonio, TX 78205-2247
Region: United States > Texas > San Antonio > East Side
Price Range: RM853 - RM1,536 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Riverwalk-Downtown 3.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Embassy Suites Riverwalk Hotel San Antonio
Hotel Style:
#15 Business Hotel in San Antonio
#16 Romantic Hotel in San Antonio
#19 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio Riverwalk-Downtown staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Antonio Riverwalk-Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors, odd room numbers have a view of the pool, even numbers have river walk views.”
srushdog007, 15 Apr 2017 | Read review
“If your a Hilton Honors member wifi is free, otherwise it's $4.95”
Texteach62, 12 Apr 2017 | Read review
“We had no problem staying in a handicapped room, even though we are not handicapped.”
I8737ALcynthiab, 10 Apr 2017 | Read review
“Do not choose 422 if you dislike AC blasting outside of your window the entire time.”
110nancyb, 7 Apr 2017 | Read review
“we were on the 14th floor with a city view which worked out fine”
ontheroadChicago_Il, 5 Apr 2017 | Read review
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