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SpringHill Suites San Antonio Medical Center/Northwest

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Traveller (38)
Room & Suite (40)
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Overview
  • Excellent41%
  • Very good29%
  • Average15%
  • Poor10%
  • Terrible5%
Travellers talk about
“super target”(11 reviews)
“jack in the box”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Airport Transportation
Suites
3 Star Hotel
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Reviews (192)
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Traveller rating
71
54
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20
11
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LanguageEnglish
71
54
30
20
11
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All reviewssuper targetjack in the boxdave and busterssink and mirrorour stay was greatfront desk agentgeneral managerrefrigerator and microwaverecommend staying heredouble bedyogurtexcellent hotelsitting areaoutdoor poolconvenient locationexercise roomupon check
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1 - 5 of 186 reviews
Reviewed 1 week ago via mobile

Last minute check in and a four night stay. We checked rates and ratings on the internet for several hotels in the area and then looked at a couple of them. This hotel seemed to be the cleanest on the outside and centrally located for...More

Thank 10ringtraveler
Reviewed 1 week ago via mobile

Beautifully renovated, and the staff is exceptional. The location is close to many of San Antonio's major attractions, and was easy to find. We had a wonderful stay, and will definitely be back! Thank you!

Thank Katie O
Reviewed 4 weeks ago

We arrived on Thursday around 4pm(6 of us), we were in room 312. We reserved and paid on 2-28-18, so checking in was quick and easy. The room was nice, with the wood elements in the front area. We had a double bed and the...More

Thank carla482015
Response from Patricia C, General Manager at SpringHill Suites San Antonio Medical Center/NorthwestResponded 3 weeks ago

Dear Carla482015, Thank you for your review. I'm so pleased you appreciated The West Elm décor package we have implemented. I enjoy the warm colors and wood elements as well. We are happy you enjoyed your visit to San Antonio and hope that you can...More

Reviewed 4 weeks ago

The front desk is the worst I ever encountered in a Marriott and needs badly to be retrained: !) Room was also rented to another guest, who entered my room at midnight. I was in bed and screeched. The other guest retreated embarrassed. Total securiity...More

Thank shanghaililly
Response from Patricia C, General Manager at SpringHill Suites San Antonio Medical Center/NorthwestResponded 4 weeks ago

Dear Shanghaililly, Thank you for your comments. I apologize we fell short in delivering the customer service that you expect from Springhill Suites by Marriott. We appreciate feedback both good and bad and will address each issue with the staff. Please feel free to call...More

Reviewed 9 March 2018 via mobile

This hotel was remodeled off of an old hotel design so the remodel is a bit rough. Staff is awesome!!!! EVERYONE on the staff makes you feel extremely welcomed and appreciated. The hotel needs work after the remodel; management is working on it.....they will get...More

Thank MasterDom
Response from Patricia C, General Manager at SpringHill Suites San Antonio Medical Center/NorthwestResponded 10 March 2018

Dear MasterDom, Thank you for your review and the acknowledgement for the staff. We strive to provide an exceptional product and will continue to improve the physical conditions so our Guest will remain comfortable and welcomed. Your feedback is noted and I will pass along...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Laundry Service
Multilingual Staff
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
US$101 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$101 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (38)
Room & Suite (40)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
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cpaz2017
23 March 2017|
Answer
Response from CPatrick A | Property representative |
Thank you for reaching out. The renovation is scheduled to be completed by mid April. We hope to see you soon. Chris Adams
0
Votes
robinrene
29 October 2016|
AnswerShow all 5 answers
Response from Scott A | Property representative |
Thank you for your inquiry, we do not have an evening reception but we do have a wonderful complimentary breakfast buffet. Our front desk agents can assist you in finding one of our numerous restaurants near by. We have a... More
1
Vote
Navymomsy
16 October 2016|
AnswerShow all 3 answers
Response from sharonromenesko | Reviewed this property |
I am sorry, I do not know. I would call the hotel and ask. If you are getting a treatment ask if they transport to that location as well. They are very help and cooperative. Best wishes to you.
0
Votes
Room Tips
"The 3rd floor was cool and quiet, window facing front parking area"
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"stay somewhere else"
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"Odd numbered rooms away from both major highways"
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"Night staff much friendlier than day staff. Rooms will be given away even if you reserve a room ahead of time."
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