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SpringHill Suites San Antonio Medical Center/Northwest

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SpringHill Suites San Antonio Medical Center\/Northwest
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170 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Start your review of SpringHill Suites San Antonio Medical Center/Northwest
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San Juan, Texas
Reviewed 2 weeks ago

It would have been nice to know about the construction beforehand. The whole point was to get away to somewhere quiet AND yet I still dealt with noise (drills and hammers in the A.M.). I came to S.A. to have a good time and sleep in; NOT have limited sleep being woken up with noise. Not only that, our room...

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Helpful?
Thank PBecho2580
Scott T, Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

On behalf of the staff, please accept my humble apologies for the overall experience described while a guest in the hotel. Our intention during the renovation has been to provide and ensure a quality experience in spite and despite the conditions. Please know that we continue to strive for excellence in al that we do and will learn from the...

Yakima, Washington
Reviewed 4 weeks ago

Friendly staff, (seems like all of San Antonio was friendly) Very Clean rooms Great service- at desk, food service, cleaning Breakfast was not fancy, a bit crowded, but had lots of options. Even with just 2 of us, it was nice to have the suite style of room to spread out in.

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Helpful?
Thank Gringrinb
CPatrick S, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for providing feedback from your recent experience. We continue to identify ways to improve and enhance how we do what we do. The staff continues to focus on ways to provide a quality experience in a consistent manner. Thank you for your business and support. Chris Adams General Manager

Springfield, Missouri
Reviewed 15 February 2017 via mobile

Nice place with friendly staff. Busy working painting and redoing all the rooms. Don't let that stop you from staying at this location. Next to a large Target store. Easy to get to just off the interstate. The elevator was a little jerky. Nice health breakfast. About 6 miles to downtown.

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Helpful?
2Thank tryingtooSS
CPatrick A, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for taking time to provide feedback regarding your most recent experience at the hotel. We are continuing to press forward forwards finalizing our on going renovation. We look forward to the finished product and the impact it will have on our guests moving forward. Warm Regards, Chris Adams General Manager

Port Orange, Florida
Reviewed 26 January 2017

Great location for heading in or out from the San Antonio airport - located near the I-410 and I-10 exchange and next to the Crossroads Shopping Center. despite busy location, had a quiet nights' sleep in this clean and professionally-staffed Marriott property. Full breakfast a bonus. Will stay again if in San Antonio on business!

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Helpful?
Thank johnmc82
CPatrick A, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for providing feedback from your recent experience at the hotel. We appreciate the kind words and look forward to having you back when your travels bring you back to San Antonio. Regards, Chris Adams General Manager

Plantation, Florida
Reviewed 25 January 2017

My wife and I stayed here as we traveled back home from CA to FL. As with most all Marriott Hotels, we found the room to be quite comfortable and very clean. However, we received exceptional customer service from this hotels staff. I was quite sick due to some allergies, and my wife called the front desk and spoke with...

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Helpful?
2Thank David B
CPatrick A, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for taking time to provide feedback on your recent experience at the hotel. Thank you for mentioning your interaction with Carmen and the positive impact she had with your visit. We certainly attempt to ensure comfort and will take your comments as further motivation to continue to press forward towards total quality interactions. Warm Regards, Chris Adams General...

Tyler, Texas
Reviewed 16 January 2017

My family stayed in two rooms for one night. Kudos to this hotel for making this such a pleasant place to stay. Staff was very friendly and helpful, rooms were spacious, clean, well equipped and very comfortable. Breakfast offered a good selection including scrambled eggs, turkey sausage, cereals, fruit, yogurts, pastries, juice, milk coffee, tea, etc. Hotel is going through...

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Helpful?
1Thank STM0041
CPatrick A, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for taking time to provide a recap of your experience at the hotel. We appreciate the positive feedback. Our objective is to continue our quest towards full and total quality in all that we seek to do. Warm Regards, Chris Adams General Manager

Reviewed 11 January 2017

Again in San Antonio and again in this hotel. Wauuu is incredible, the attention of all the staff and the breakfast of the best, do not stop visiting it when traveling to San Antonio, Tx is highly recommended

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Thank Ramiro R
CPatrick A, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Thank you for taking time to write a review on your experience. It is our pleasure to serve the public with the honor and respect one should expect while traveling. We hope to see you again when your travels bring you back to San Antonio. Warm Regards, Chris Adams General Manager

Houston, Texas
Reviewed 25 November 2016

We stayed here for a couple of nights and had a pleasant stay. The staff was very nice. The rooms were a bit older and while everything worked, the AC didn't run the fan resulting in a stuffy atmosphere in the room, the curtains were visibly stained, and the toilet trickled continuously. Breakfast options were irregular. Getting to the hotel...

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Helpful?
Thank Ana P
Twinsburg, Ohio
Reviewed 19 November 2016

There is little variation in the SHS product. In general, I stay at a SHS if I do not need more service. This was located where my work took me (medical center), and the rate was terrific, and the staff terrific. The room was spacious and the work area comfortable. I saw another review before I wrote mine, but breakfast...

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Helpful?
Thank Bruce C
ramstein-miesenbach, germany
Reviewed 16 November 2016

I stayed at this hotel for 6 weeks and can tell you the staff goes out of their way to make you feel comfortable. It was a rough move for me but they made my life so much easier. We stayed at another marriott the last week we were in a hotel and it was nothing compared to the staff...

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Helpful?
Thank beargoad

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly re-designed in 2011. Located right where you want to be, the SpringHill Suites is just minutes from the San Antonio International Airport, South Texas Medical Center, SeaWorld, Six Flags Fiesta Texas, Norris Conference Centers and the famous Downtown Riverwalk and Alamo. ... more   less 

Additional Information about SpringHill Suites San Antonio Medical Center/Northwest

Address: 3636 Northwest Loop 410, San Antonio, TX 78201
Region: United States > Texas > San Antonio
Price Range: RM470 - RM767 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites San Antonio Medical Center/Northwest 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Springhill Suites San Antonio Medical Center/Crossroads Hotel San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites San Antonio Medical Center/Northwest staff and other travellers.
6 questions
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Kansas City, Missouri
4 months ago
San Pedro Sula, Honduras
2 days ago
over a year ago

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Questions? Get answers from SpringHill Suites San Antonio Medical Center/Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Night staff much friendlier than day staff. Rooms will be given away even if you reserve a room ahead of time.”
 of 5 bubbles PBecho2580, 7 Mar 2017 | Read review
“first floor has entries and exits to outdoor pool and near the business center and meeting rooms.”
 of 5 bubbles janilbanks, 30 Aug 2016 | Read review
“Check AAA, member, Balcones Heights neighborhood special rates.”
 of 5 bubbles 1hogwild, 11 Aug 2016 | Read review
“I'm sorry, but I'd pick a different hotel.”
 of 5 bubbles DLemon, 8 Aug 2016 | Read review
“Higher floors have less A/c unit noise”
 of 5 bubbles 248greenh, 3 Aug 2016 | Read review
5 of 5