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SpringHill Suites San Antonio Medical Center/Northwest

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SpringHill Suites San Antonio Medical Center\/Northwest
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163 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites San Antonio Medical Center/Northwest
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Showing 157: English reviews
San Antonio, Texas
Reviewed 21 February 2016 via mobile

We checked in for one night. Everything looked ok until we turned off the lights for bed. When I had to go to the sink to grab water I turned on the kitchen light and alas! Baby roaches all over the kitchen counter! We informed the front desk and they did try to move us that same night. Next morning...

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Helpful?
Thank Michelle E
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Michelle I wanted to let you know on behalf of the SpringHill Suites San Antonio we are truly sorry for any inconveniences you were caused while staying with us as we strive to make every guest have a lovely experience while here. This issue has been addressed with members of our Executive Team. Thank you for your feedback and...

Houston, Texas
Reviewed 18 February 2016

Check-in was a breeze for us; however, another group we traveled with pre-paid their room and were charged again upon check-out. So it would be wise to confirm upon check-in if you've prepaid to avoid the hassles on your departure. Our room faced the freeway, but noise was not an issue. The room was clean, although a little warm since...

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Helpful?
Thank HouTexGal
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear HouTexGal, Thank you for staying at the SpringHill Suites San Antonio Medical Center/Northwest and thank you for your comments. We hope you choose to stay with us again whenever your travel needs bring you back to San Antonio. Sincerely, Scott Tareski General Manager SpringHill Suites San Antonio Medical Center/Northwest gm.shssanantonio@crestlinehotels.com 210.737.6086

Laredo, Texas
Reviewed 15 February 2016

The rooms were great. The rooms were very clean. The breakfast was very good. It had everything you could want. It was always fully stocked and when something ran out the service was quick to replace it. The service at the front desk was great! The ladies at the front desk were very nice. They were very helpfull. They carried...

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Helpful?
Thank Maverick571
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Maverick571, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED Marriott Rewards Silver MEMBER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying...

Reviewed 10 February 2016

One of the few hotels here we can sleep 6 people is the Springhill Suites because they have available a suite with 2 beds and a sofabed, this hotel in particular have Target just a few steps, Burlington, Ross and a Walmart less of One mile. Excellent breakfast, and an outdoor pool!!, The price really worth it.

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Helpful?
1Thank Alextrevinom
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Alextrevinom, Thank you for taking the time to let us know about your stay at the SpringHill Suites by Marriott San Antonio Medical Center/Northwest. Our ultimate goal is to ensure all of our guest feel at home while receiving an exceptional hospitality experience, great shopping right next door as you mentioned and located with close access to everything our...

Lubbock, Texas
Reviewed 22 January 2016

Went for a quick getaway from work and we stayed on this property... All i can say is what a great staff they have specially the front desk agent alljah and the GM Scott,he is very welcoming and so nice. Another thing, this hotel got one of the good location in SA... Easy access to almost everything. Overall the hotel...

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Helpful?
2Thank Pat G
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Pat G, Thank you for sharing your experience at the SpringHill Suites San Antonio Medical Center/Northwest through TripAdvisor. Alijah will be trilled to see your comment about him and it was my pleasure to meet you and your family. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to...

Oklahoma City, Oklahoma
Reviewed 9 January 2016

Our toilet overflowed twice, we were without towels and when called they had forgotten us. The beds were uncomfortable. On the plus side, the breakfast was good. The lady who made the coffee and front desk were great. The price was right but I don't think I will stay at this particular hotel again.

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Helpful?
Thank Irene M
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Irene M, Thank you for taking the time to post your review on TripAdvisor in regards to your recent stay at the SpringHill Suites San Antonio Medical Center/Northwest. We are thrilled to hear that you enjoyed our friendly staff and complimentary breakfast, especially our front desk staff member mentioned and our breakfast attendant Rosa. As we pride ourselves on...

Mexico City, Mexico
Reviewed 5 January 2016 via mobile

First time and last in this hotel, I had to buy some earplugs to get some sleep, without them you can hear every car passing by. Your best bet is asking for a room on the other side. When we got there the hotel was full and they did not have bath towels, the hotel was not clean and they...

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Helpful?
Thank Eddysegall
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear Eddysegall, We pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever...

Oklahoma City, Oklahoma
Reviewed 5 January 2016

The slow and old elevators are the first thing you encounter. Both beds had very saggy and soft mattresses. Ice maker never got fixed after 4th day. One icemaker on another floor had flooded the floor. House keeping never seemed to leave enough towels or never leave any. This got to be very common. One night there were pieces of...

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Helpful?
Thank 49andholding
Scott T, General Manager at SpringHill Suites San Antonio Medical Center/Northwest, responded to this review

Dear 49andholding, Dear Mr. Terrell, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your message appropriately within the organization. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your...

San Angelo, Texas United States
Reviewed 16 December 2015

Stayed here this past Saturday night and it was a fairly nice hotel. It was located next to a mall and there were several eating places nearby. My only complaint is that the wall unit A/C was extremely loud. It was sort of hard to sleep since the unit was right next to the bed. Overall, would probably stay here...

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Helpful?
Thank Doray H
Doha, Qatar
Reviewed 22 October 2015

We stayed here for 3 nights & had a pleasant stay. The room was clean and nice and the staff were all very friendly and helpful. Breakfast was ok- it served its purpose. From the hotel we could get to the centre of town, by car, in about 15 min, depending on traffic. Parking is provided outside & there is...

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Helpful?
Thank RochT1

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly re-designed in 2011. Located right where you want to be, the SpringHill Suites is just minutes from the San Antonio International Airport, South Texas Medical Center, SeaWorld, Six Flags Fiesta Texas, Norris Conference Centers and the famous Downtown Riverwalk and Alamo. ... more   less 

Additional Information about SpringHill Suites San Antonio Medical Center/Northwest

Address: 3636 NW Loop 410, San Antonio, TX 78201-6500
Region: United States > Texas > San Antonio
Price Range: RM352 - RM663 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites San Antonio Medical Center/Northwest 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Springhill Suites San Antonio Medical Center/Crossroads Hotel San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites San Antonio Medical Center/Northwest staff and other travellers.
5 questions
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Kansas City, Missouri
1 month ago
over a year ago

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Questions? Get answers from SpringHill Suites San Antonio Medical Center/Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“first floor has entries and exits to outdoor pool and near the business center and meeting rooms.”
 of 5 bubbles janilbanks, 30 Aug 2016 | Read review
“Check AAA, member, Balcones Heights neighborhood special rates.”
 of 5 bubbles 1hogwild, 11 Aug 2016 | Read review
“I'm sorry, but I'd pick a different hotel.”
 of 5 bubbles DLemon, 8 Aug 2016 | Read review
“Higher floors have less A/c unit noise”
 of 5 bubbles 248greenh, 3 Aug 2016 | Read review
“If sensitive to noise, ask for a room on the side away from 410.”
 of 5 bubbles kathrynk651, 29 Apr 2016 | Read review
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