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Hilton San Antonio Hill Country Hotel & Spa

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Hilton San Antonio Hill Country Hotel & Spa
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1,524 Reviews from our TripAdvisor Community

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Showing 1,498: English reviews
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Wolfe City, Texas
Reviewed 5 days ago NEW

Price was very high for a small room without refrigerator or microwave. No free wi-fi. Lots of things need to be fixed. Doirs, faucets, etc. Very disappointed for a Hilton. Would not recommend or stay at this hotel again

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Q4667ICangelat
Management response:

We really appreciate the feedback you’ve shared with us and wish you had a more pleasant experience staying with us. We were honored that you chose our hotel during your recent travels, and certainly apologize for any issues you endured while here. For future travels, we do offer both mini refrigerators and microwaves for a minimal fee, as well as...

Brownwood, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 5 February 2017

From the moment we set foot in the hotel, we were treated like royalty. Staff are so welcoming and accommodating. Our room was good size and very comfortable. Two queen beds. The bathroom is elegant and clean as is the hotel as a whole. The sink is not flush with the counter top so is stays pretty free of a...

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Helpful?
Thank S M
About Hotel's Favourite Review
Management response:

We appreciate your candid review regarding your recent stay with us. It was our pleasure to provide you with the comfort and convenience needed for an exceptional stay. Thank you for your kind words for our hotel and staff. We apologize if you experienced any inconvenience with your breakfast buffet, and these comments will be shared with our culinary team....

Reviewed 5 days ago NEWvia mobile

The pool was great and amazing and the courtyard was gorgeous. I paid for a courtyard view and unfortunately didn't get it. The wings in the restaurant were amazing ! Right by my door were dirty dishes , but the room itself was clean and the staff was nice.

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Helpful?
Thank Terrah L
Management response:

It was our pleasure to welcome you to our hotel! We are glad that our 3 outdoor pools and courtyard were the highlights of your stay. We offer our sincere apologizes if there was an issue with your guest suite, and we are disappointed we were not made aware of this during your stay with us. Your satisfaction is important...

Austin, United States
Reviewed 1 week ago

This hotel has decent accommodations and was adequate. My issue is with their billing and accounting practices. THey refused to honor the Hyatt Low Price Guarantee and to make matter worse triple charged me for the room in addition to charging me small tiny amounts for unknown reasons.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 638romanr
Management response:

Thank you for your candor. We want our guests’ experiences to be positive in every way so while we are glad to hear you appreciated most aspects of your time with us, it is truly regrettable if there was any confusion with your bill. Your loyalty to our brand is very important and we have shared this feedback with our...

Galveston Island, Texas
Reviewed 2 weeks ago

If you are with children and going to Seaworld or amusements in that area fine! This hotel needs lots of work. The property is old and in need of refurbishing, although clean. The room we received was in serious need of bathroom remodel and repair. The toilet hardware was not working and kept constant flush unless we jiggled the handle....

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Helpful?
1Thank Phil D
Management response:

It is extremely disheartening to read a review such as yours as this is not the experience we expect to deliver to our guests. We apologize for the inconveniences and frustrations you experienced with your guestroom and one member of our staff. We will forward you feedback to our management team so that this may be addressed. We encourage you...

Annapolis, Maryland
Reviewed 2 weeks ago

Don't let the "Hill Country" and "Spa" in the name mislead you. This is really just another average beltway hotel. The courtyard and pools are nice but beyond that what you get for the price is lacking. You can stay at a better value Suite hotel nearby and get breakfast included.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Matthew T
Management response:

Thank you for choosing to stay with us while you were visiting the San Antonio area. We appreciate the time you have taken to make us aware of the issues you had with some aspects of your stay. Your feedback will help us identify areas that we can make improvements. We do apologize for any difficulties or frustrations you may...

Charleston, United States
Reviewed 2 weeks ago

We stayed here due to the convenience to Lackland AFB and downtown area. Area is in a quiet part of the hill country. Very good service and value for the money. I would not hesitate to stay here again. The only down side was that the carpeting in the room and lobbies were in need of an upgrade, otherwise no...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 263wendellb
Management response:

Thank you for your amazing five-star review! It seems that we were able to meet so many of your needs during your visit and that is important to us. We are pleased that our convenient location added value to your stay, with easy access to so much of the area. We look forward to welcoming you again to Hilton San...

San Antonio
Reviewed 2 weeks ago

4 different rooms, each with multiple maintenance issues. Dripping noisy faucets, every room had issues with A/C, Bed uncomfortable, door handle triggers deadbolts, unable to enter rooms. E-Check-In not functioning properly.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank brucee630
Management response:

Reading your review was very disheartening for us. We apologize for any of the inconveniences you encountered here. It is important to us that our guests feel very relaxed, so we will share your comments with our team to address your concerns. Thank you for your feedback, and we look forward to welcoming you back again soon.

San Antonio, United States
Reviewed 2 weeks ago

Great amenities and services and very close to SeaWorld! We would recommend the pool and dining experiences as well! Great family hotel with good restaurants close by. Would definitely stay here again!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank J2047ZHwilliams
Management response:

We appreciate your glowing review. It is nice to know that you felt very relaxed at our hotel and that you enjoyed our very courteous staff. We will share your compliments with our team. We are thrilled that you could appreciate a refreshing dip in our pool as well as our convenient location to so many attractions in the area!...

Reviewed 3 weeks ago

My husband & I travel a lot for both work & pleasure. The stay at this hotel was for pleasure & were looking for a hotel with a nice, relaxing pool. I read the mixed bag of reviews about this hotel before booking. It seemed as there were equal reviews of loving this property & hating it. Having now stayed...

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Helpful?
1Thank Epowers8727
Management response:

We value the time you have taken to share your feedback. While we are glad you felt welcomed by our staff, as well as the comfort you found in your guest suite, we do regret your entire stay was not as you expected. Your experience is not reflective of a typical stay with us and we will share your feedback...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in one of San Antonio's premier communities, Hill Country Hotel & Spa is close to San Antonio attractions such as SeaWorld, Fiesta Texas, dining and golf.Take in the views of beautiful courtyards, indigenous plants and lush landscaping at the Hilton San Antonio Hill Country Hotel & Spa. Appreciate a hotel that fosters a relaxed atmosphere featuring a massive flagstone fireplace and cozy sofas. ... more   less 

Additional Information about Hilton San Antonio Hill Country Hotel & Spa

Address: 9800 Westover Hills Blvd, San Antonio, TX 78251-4125
Region: United States > Texas > San Antonio > Far West Side
Price Range: RM570 - RM1,183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Antonio Hill Country Hotel & Spa 4*
Number of rooms: 227
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, Priceline, Hilton Hotels Direct, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Hilton San Antonio Hill Country Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Antonio Hill Country Hotel San Antonio
Hilton San Antonio Hill Country Hotel And Spa
Hilton Hotel San Antonio
Radisson San Antonio
Radisson Hill Country Resort
San Antonio Radisson
Hotel Style:
#14 Spa Hotel in San Antonio
#19 Luxury Hotel in San Antonio
#60 Business Hotel in San Antonio
#60 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Antonio Hill Country Hotel & Spa staff and other travellers.
9 questions
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Questions? Get answers from Hilton San Antonio Hill Country Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go somewhere else.”
PhilD614, 16 Apr 2017 | Read review
“Only one set of elevators so choose the room wisely”
rodf429, 27 Mar 2017 | Read review
“Ask for a a room farther from the elevators to reduce the noise.”
Firefly_101, 18 Feb 2017 | Read review
“I think all the rooms should be good as the Hilton policy removes any guest for disturbance if they have to be dealt with more than once.”
110sm, 4 Feb 2017 | Read review
“Beautiful lounge, Big Screen TV and very nice seating; Excellent Patio with several outdoor fireplaces.”
kevmwill310, 28 Jan 2017 | Read review
5 of 5