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All reviewsmission styleoverflow lotthe river walkcommerce streetwithin walking distancebest westernsalamo domeconvention centercoffee tableparking feehot breakfastwaffleslight sleepergreat place to stayhistoric buildingsitting arearooms are spacious
This hotel will take advantage of their customers. Fluctuating rates. I paid $50+ more per night than friends that were staying at the same time for same room. Beds weren't comfy, small pillows, no ceiling lights. No pool, internet was slow. Key cards not working....More
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I LOVE this hotel. I know being a Best Western you dont expect as much from being as you would say, Hilton or Marriott but they are right on par with them both. Love the free breakfast/waffles. Comparable breakfast to Hampton. VERY convenient to the...More
Response from Tony V, General Manager at Best Western Plus Sunset Suites-RiverwalkResponded 6 July 2018
We love having you...a quick question on the booking tool you are using. There should be NO full-payment unless you are taking advantage of "Discounts" that require re-payment/no cancellations (those are fairly large discounts and very common among brands. Only other booking engines, per-say, I...More
As a travel agent, I would not recommend staying on any floor below the 4th. I phoned the front desk, went in person to the front desk and made another cal regarding unruly kids making horrific noise in their room. We began to let the...More
My wife and I stayed here to go to the Drum Corps International competition at the Alamo dome. The hotel is furnished in mission style which we both like and was very comfortable also close to the river walk area. Highly recommend
You should probably avoid the Best Western Plus Sunset Suites-Riverwalk unless you don’t mind having your car towed, showering with cold water, drinking coffee in your room out of a dirty coffee pot, or having housekeeping clear your stuff out of the mini-fridge before you...More
1 Thank CPaM68
Response from Tony V, Owner at Best Western Plus Sunset Suites-RiverwalkResponded 2 weeks ago
Completely shocked. We pride ourselves on the service we provide, and obviously we completely missed the boat. THANK YOU SO MUCH for bringing the issues to our attention...whether it's new training or new staff in key positions, be assured that your next stay with us...More
Response from justogabriel | Reviewed this property |
VERY small lot, if you arrive at the wrong time, you must park on the street and depending on how eventful is the time frame, up to a few blocks away....and guess what...you will still pay the $13 parking fee even if you... More
VERY small lot, if you arrive at the wrong time, you must park on the street and depending on how eventful is the time frame, up to a few blocks away....and guess what...you will still pay the $13 parking fee even if you just park there for 1 hr and leave to see sights and come back to no parking. Yes, if there is a good manager, They might waive it, but in my case (conveniently) the "manager was busy, and I could not wait the "expected" 45 minutes to get an answer, so I got stuck for parking fee.
Dear Ms. Black;
I'm sorry to hear about the confusion on the parking fee. Most large cities have limited downtown parking and therefore charge for parking...ours is much less than the downtown properties. I would love to... More
Dear Ms. Black;
I'm sorry to hear about the confusion on the parking fee. Most large cities have limited downtown parking and therefore charge for parking...ours is much less than the downtown properties. I would love to address your concerns in person. Please contact Ana Aleman (our General manager) at 210-223-4400, and we'd be happy to take care of it for you.