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BEST WESTERN PLUS Hill Country Suites

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289 Reviews from our TripAdvisor Community

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Showing 276: English reviews
Longview, Texas
Reviewed 1 week ago

No one cleaned our room for 3 days. Rooms aren't really "non" smoking. They only had one luggage cart that the wheels were flat on. Poor customer service. They acted like the fact that we had to change our own trash was no big deal.

Thank 414tiffanyh
Reviewed 2 weeks ago via mobile

Spent a couple weeks in this hotel waiting for some warranty work on our RV. The hotel was lovely, beautiful pool/hot tub area and superb landscaping. The lobby was comfortable and inviting and every place was very clean. The rooms were large and well appointed. The desk staff was so friendly and accommodating, we were sad to leave. Felt we...

Thank Jeanni1
Milwaukee, WI
Reviewed 3 weeks ago

So, I stayed here earlier in the year and had a great experience other than the cleanliness of the room. I decided to give it another shot and again was disappointed. It all appears clean but once again I say it seems like they clean what can easily be reached and no effort is put into doing a thorough job....

Thank kmrekow
A TripAdvisor Member
2 reviews
Reviewed 5 weeks ago via mobile

The suite is prefect for a couple looking for some fun with a little R&R. We get the suite with the jacuzzi and usually spend a night just soaking in the jacuzzi with a bottle of wine after a day of activities. The room is spacious and the bed is very comfortable with the best pillows I've ever spent on....

Thank A TripAdvisor Member
Mason, Ohio, United States
Reviewed 24 October 2016

The hotel provided prompt, professional, and pleasant service. We had an issue with the high speed internet, which was solved by Kevin almost immediately. A quick phone call from the Service Desk just after check in was made to see if we had all we needed. The staff always wished us a good day when we left the hotel for...

1Thank CRW42
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for the outstanding reviews. We appreciate the wonderful feedback and look forward to your return. It was a pleasure having y'll stay with us! Please do not hesitate to contact us for any future bookings. We will be honored to have you stay with us again. Sincerely, Kevin Masutani 210-490-9191

Reviewed 18 October 2016

Conveniently located on the north side of town attended wedding at Canyon Springs Golf Club. Plenty of restaurants in the vicinity.We have always been pleased with Bestwestern Hotels and the free breakfast provided.

1Thank Ronald B
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

On behalf of all the staff, we would like to say "Thank You" for your great reviews. We take pride in the work we do to ensure all of our guests have a great experience while staying with us. I am thrilled to hear that you enjoyed your stay and breakfast with us. If I can be of any further...

Reviewed 5 October 2016

I stay here when in the San Antonio area because I know that I can rely on this hotel for convenience and quality. The manager Kevin runs a tight ship and makes every effort to solve any problem in a professional manner.

1Thank I6558PWsandram
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Wow! What an exceptional review, we truly appreciate your business and your trust in us. I would like to sincerely Thank you for the wonderful compliments. Reading such feedback means the wold to me. I am thrilled to hear that we are your lodging choice while visit our beautiful city. Here at the BW Plus Hill Country Suites we take...

Boise, Idaho
Reviewed 26 September 2016

The room was clean and the only issue was that the temp control fell apart when I went to turn on the air. I let the office know so that it could be fixed before it gave trouble. The area we stayed was quiet despite some sports teams staying Saturday night. The breakfast buffet was really good as well..better than...

1Thank Misterbunns
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

We are thrilled you enjoyed your stay, and happy to hear our breakfast selection was to your satisfaction. We have recently added new items to our breakfast selection and always looking for ways to improve. Hearing you enjoyed our breakfast means we have had a success. I would also liken to sincerely apologize for the inconvenience your experienced with our...

Huntsville, United States
Reviewed 19 September 2016

There was hair on the shower walls when we first checked in and when my fmaily and I returned back at 2:30 our room wasn't serviced so we had no clean towels. The swimming pool was filthy with tons of acorns on the bottom of the pool and there was trash under the lounge chairs, and the back door card...

Thank Albert A
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for taking the time to review your stay with us. I was very disappointed to read of your experience while staying with us. This level of service is certainly no acceptable and has been corrected. I can assure you that I have addressed these issues with our Housekeeping, pool attendant and maintenance staff. We have also implemented more...

Reviewed 14 September 2016

This was an amazing place we arrived kind of late around 10pm we were tired the frond desk lady was so helpful she told me of great places to go as it was our first time in San Antonio .loved it will definitely go back

1Thank Phillip & Gina R
BWHCS, General Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review

Thank you for taking the time to review our hotel and staff. I am thrilled to hear you enjoyed your stay with us and found our staff to be helpful and friendly. Receiving feedback such as your means the world to us. We hope to see you back soon. If I can be of any further assistance please feel free...

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#143 of 357 in San Antonio
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
We are an all-suite hotel in North Central San Antonio Stone Oak. Each room features a sitting area with sleeper sofa, 2nd television set, refrigerator and microwave and many other amenities. We have luxury rooms with Jacuzzis or kitchens as well as an outdoor pool and spa, fitness center, business center and sundry. Your stay with us is sure to make you feel right at home! ... more   less 

Additional Information about BEST WESTERN PLUS Hill Country Suites

Address: 18555 US Highway 281 N, San Antonio, TX 78258-7600
Region: United States > Texas > San Antonio > Far North Central , Stone Oak
Price Range: RM378 - RM538 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Hill Country Suites 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Best Western Plus Hill Country Hotel San Antonio
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#34 Best Value Hotel in San Antonio
#38 Business Hotel in San Antonio
#60 Romantic Hotel in San Antonio
#79 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hill Country Suites staff and other travellers.
1 question
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Copperas Cove, Texas, United States

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Questions? Get answers from BEST WESTERN PLUS Hill Country Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that overlook the front parking lot are loud due to traffic noise. (ask for a room that overlooks the back parking lot)”
 of 5 bubbles kmrekow, 14 Nov 2016 | Read review
“park in the back.”
 of 5 bubbles alanteam, 1 Aug 2016 | Read review
“If you want quiet, choose a room in the back of the hotel, as the front faces Hwy. 281 and is relatively noisy.”
 of 5 bubbles pianoguyjfs1234, 17 Jul 2016 | Read review
“I've stayed on the 2nd floor and was on the 1st floor this stay. Both locations were quiet.”
 of 5 bubbles Lovharvey, 28 Jun 2016 | Read review
“Rooms were quiet but would not stay there again”
 of 5 bubbles kfeb45, 29 Mar 2016 | Read review
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