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Eilan Hotel & Spa, Autograph Collection

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Eilan Hotel & Spa, Autograph Collection
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736 Reviews from our TripAdvisor Community

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Showing 724: English reviews
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San Antonio, Texas
Reviewed 1 week ago

I am definitely a road warrior for work and stay at this hotel frequently (about 180 nights last year). The staff here is wonderful and they always make me feel welcome. It looks like they've staffed up and I see a lot of new faces; all very friendly. I'd like to call out Mario at the front desk, who always...

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Thank tims2kes
Reviewed 1 week ago

The hotel has an impressive look as you drive up to the front entrance. The check-in was effortless and the desk clerk had a pleasing attitude. The room was clean and the bed very comfortable with luxury like linens. The bathroom was also very clean and laid out for privacy and comfort. The only downside was 2 vanities didn't leave...

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Thank alex b
Dallas, Texas
Reviewed 2 weeks ago

Expected so much more from this Marriott Autograph Collection hotel. It appears to be very under staffed, which makes for very poor service. Nobody at the front desk seemed to know anything about restaurant times. The room was nice, however it was so cluttered with oversize furniture that walking around was extremely hazardous on the legs and toes. The bathroom...

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Thank marlew76205
Reviewed 3 weeks ago via mobile

We just held our annual conference for the Texas Association of Mediators at Elian and could not be happier about the quality of service received by our nonprofit organization. Michael Fross, Mike Kuchesky, Arturo, David, Leslie and Oscar with AV were fantastic to work with and we will be coming back next year! Our speakers and attendees loved the beautiful...

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1Thank Jennifer O
San Antonio, Texas
Reviewed 3 weeks ago

We were there for a wedding this weekend and had a room block for the event. Even with three rooms under our reservation, the front desk was extremely rude, unhelpful and unapologetic about their attitude problem. The reception hall staff (“Hollywood”) was great! The wait staff at the restaurant (Diego) was excellent. Very service oriented, respectful and quick. George’s Keep...

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Thank milenialhotelguest
Monahans, Texas
Reviewed 4 weeks ago

Went to Eilan for a relaxing couples getaway and were not disappointed. Very nice and clean hotel, large rooms, very friendly staff. Every single staffer we interacted with was great, helpful and friendly! Had a couples massage at the spa which was great. Very large gym. Free shuttle to La Contera shopping which we used. Lot's of shopping and good...

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Thank BFranks10
Reviewed 4 weeks ago via mobile

The Eilan hotel is everything expected and more. Attentive staff, clean room, and an awesome atmosphere. A special thanks to the banquet staff: JR, Leslie, David, Rosario, Isabel, Maria, Carmen, and Hector for their hospitality.

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1Thank Ashley J
New York
Reviewed 4 weeks ago via mobile

The idea of a premium hotel has more to do with premium service than just check the box amenities. Any hotel can have a great pool or even spa. This is the first time staying at this hotel in San Antonio , which really doesn't have great hotels like other big cities . The service has been awful. Two days...

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Thank FERNIEINTHE212
Management response:

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Reviewed 15 February 2017

I recently stayed at the Eilan for a conference, and the experience was amazing! Not only are the rooms gorgeous, but the staff was very accommodating and helpful. As part of the staff that was working the conference, I had access to many of the behind the scenes staff. This crew made all the difference in the banquet area. Arturo,...

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1Thank Edward S
San Antonio
Reviewed 10 February 2017

The K Supper Club, a dance/dinner club, reserved Palio Hall/Dance Studio at the Eiln Hotel for our Valentine's themed dance this year. It was our first time using this venue and it was spectacular. Susan Stricklin helped us plan this event and could not have been more accommodating....she is professional and so flexible that all our needs and concerns were...

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1Thank Sandy W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more   less 

Additional Information about Eilan Hotel & Spa, Autograph Collection

Address: 18603 la Cantera Terrace, San Antonio, TX 78256 (Formerly Eilan Hotel Resort & Spa, Autograph Collection)
Region: United States > Texas > San Antonio > Northwest Side
Price Range: RM1,058 - RM1,634 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eilan Hotel & Spa, Autograph Collection 4.5*
Number of rooms: 165
Reservation Options:
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Hotel Style:
#10 Spa Hotel in San Antonio
#13 Business Hotel in San Antonio
#15 Luxury Hotel in San Antonio
#21 Romantic Hotel in San Antonio
#80 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Eilan Hotel & Spa, Autograph Collection staff and other travellers.
4 questions
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Dallas, Tx
2 months ago
Arlington, Texas
8 months ago

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Questions? Get answers from Eilan Hotel & Spa, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that end in '26' or '36' are the best rooms!”
 of 5 bubbles tims2kes, 16 Mar 2017 | Read review
“This review is not for hotel rooms, but for meeting/gathering space.”
 of 5 bubbles M8380JRdavidh, 10 Feb 2017 | Read review
“Nicer views are North facing rooms, thin walls cannot be avoided.”
 of 5 bubbles 246jayh, 13 Jan 2017 | Read review
“Spring for the Upgraded Rooms -- the amenities are worth it!”
 of 5 bubbles 1blkhny, 9 Jan 2017 | Read review
“High floors facing I-10”
 of 5 bubbles Joaquin03, 2 Jan 2017 | Read review
5 of 5