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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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Traveller (54)
Room & Suite (185)
Dining (18)
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Overview
  • Excellent26%
  • Very good30%
  • Average21%
  • Poor12%
  • Terrible11%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (269)
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All reviewsmarket squarethe holiday inn expresssecurity cameraswithin walking distancerefrigerator and microwaveking suiteearly checknice sizefree shuttleyogurthot breakfastnice roomhotel staffriver walkbeds were comfortabledowntownaudit
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91 - 95 of 258 reviews
Reviewed 20 June 2015 via mobile

What a dissappointment! This should not even be a Holiday Inn property. We booked a 2 queen suite and were excited to stay down by Market Square. Our excitement quickly vanished when we stepped into the hotel. The "lobby" was tiny, hot and dust everywhere....More

1  Thank jacksmom81
Response from Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market AreaResponded 23 June 2015

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you...More

Reviewed 14 June 2015

The room was comfortable and housekeeping very efficient. The A/C unit in the room is very loud, so you need to turn TV volume up considerably. Front desk staff all were friendly and helpful. There is ongoing renovations on the first floor regarding the breakfast...More

1  Thank Steven B
Response from Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market AreaResponded 23 June 2015

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look...More

Reviewed 13 June 2015 via mobile

You get exactly what you want when booking this hotel: clean rooms a good bed, a nice shower and if you want a hot breakfast. We stayed just for one night when traveling around San Antonio and were very satisfied with it. We would stay...More

Thank Jule2009
Response from Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market AreaResponded 23 June 2015

Thank you for choosing our hotel (the Holiday Inn & Suites Alamo} thank you for taking the time to share your experience. It makes us smile when we hear our Guests had a good stay and provide feed back. Thank you again and we look...More

Reviewed 7 June 2015 via mobile

Hotel was under construction on multiple floors, they did not advise us at check in, loud banging until 6pm. Tried two rooms, both smelled damp and moldy, AC unit sounded like a helicopter landing, phone broken, emergency exits would not open from inside or outside....More

2  Thank USAFfamily2015
Response from Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market AreaResponded 8 June 2015

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you...More

Reviewed 2 June 2015 via mobile

Stayed 5 nights for Airmans graduation. The room was right off the lobby and the room beside was being used for dining. No huge complaints with the room other than it wasn't cleaned one day. Pros, easy access to the highway and easy to get...More

Thank cuinthemoon
Response from Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market AreaResponded 2 June 2015

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Multilingual Staff
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$98 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Romantic Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$98 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Romantic Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (54)
Room & Suite (185)
Dining (18)
Pool & Beach (18)
Amenities (15)
Business Centre & Event Rooms (1)
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Room Tips
"4th floor room, street sounds so loud it seemed we had no windows"
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"A good attitude goes far! Also call before and getting in if you have any questions or concerns."
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"Less noise on the top floor!"
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"Stay on the RiverWalk Properties instead. Much more pleasant experience as RW is really the best part of SA."
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