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Residence Inn San Antonio North/Stone Oak

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Traveller (28)
Room & Suite (19)
Dining (4)
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Overview
  • Excellent44%
  • Very good24%
  • Average20%
  • Poor7%
  • Terrible5%
Travellers talk about
“front desk”(18 reviews)
“nice hotel”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn San Antonio North/Stone Oak
Special Offer: Member Rates
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Offers from Residence Inn San Antonio North/Stone Oak
Special Offer: Member Rates
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (115)
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Traveller rating
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LanguageEnglish
49
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9
6
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All reviewstwo bedroom suitefront desknice hotelevery morningwafflesstayed here for one nightthe looplight sleeperhousekeeping staffwalmartkitchenetteriverwalk
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1 - 5 of 110 reviews
Reviewed yesterday

The layout of this room was the best. Desk and kitchen area right after you enter the room. It was nice having utensils, fridge, microwave, coffee pot, etc. The room was clean. I especially liked that the toilet and shower were separate from the bathroom...More

Thank Lea C
Reviewed yesterday

Residence Inn delivers again as with other Residence Inns I have stayed in. Staff was nice, service was great and room was nice. Free parking with free WIFI. Close to eating places and shopping centers. Will stay here again.

Thank Stanley A
Reviewed 1 week ago via mobile

My vehicle was stolen from this location. SAPD and Residence Inn are aware of frequent property and vehicle thefts from this location. No parking lot security cameras or presence. Hotel is nice, location is dangerous. Residence Inn is indifferent to guest safety, “it’s just the...More

Thank Jerry J
Response from David L, General Manager at Residence Inn San Antonio North/Stone OakResponded 6 days ago

Jerry J, We are so sorry you had this happen to you. We are located in one of the safest areas in San Antonio (Stone Oak). And in fact, this was the first time this has ever happened at our hotel. SAPD is correct that...More

Reviewed 3 weeks ago via mobile

Since I have 4 young kids I reserved a 2 bedroom suite so we could all be in the same room. It’s a matter of convenience and safety. I get here and the room I reserved is sold out somehow. What frustrated me more was...More

Thank Ed R
Response from David L, General Manager at Residence Inn San Antonio North/Stone OakResponded 6 days ago

Dear Ed R, I am very sorry about the overbooking that occurred. It was due to a glitch from our central reservations. If you could contact me at the hotel I will be happy to post some bonus points on your Rewards account or offer...More

Reviewed 17 April 2018 via mobile

Very disappointing visit. 1. The kitchen was dirty and rice was found on the counter. 2. There was hair in the bathtub. 3. The electrical outlet was falling off and appeared very unsafe. 4. When we checked out, I was told a manger would call...More

Thank JoelnChristine W
Response from David L, General Manager at Residence Inn San Antonio North/Stone OakResponded 6 days ago

Dear JoelnChristine W, I did respond to the issues that you experienced. In fact I comped your room, offered bonus points and a future free night stay. Upon receiving your review through our Marriott surveys we noticed that every hotel that you have stayed at...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
US$133 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$133 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (28)
Room & Suite (19)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Les A
4 November 2014|
Answer
Response from Nanci J | Property representative |
You can let the pet stay in the room if it is caged as long as it is not causing a disturbance by barking or other noises that would bother other guests.
0
Votes
Les A
1 November 2014|
Answer
Response from Nanci J | Property representative |
Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please... More
1
Vote
Room Tips
"Maybe away from the parking lot and pool would be quieter."
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"We were away from the highway, always a good option for a good nights sleep."
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"Get a room away from the Costco if you must stay here."
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"Ask for a room that does not face Costco."
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