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Good visit overall. Checkin was a breeze and the Room was clean, spacious and well appointed. The side by side fridge was a nice surprise. The only issue was the AC (was stuck on 69) but reset after turning it off for an hour.
The rooms were clean and the service was great. We had a suite with a full kitchen which enabled us to prepare some of our meals because we were on a three weeks road trip. In addition to that they had a laundry facility which...More
Thank Willie H
Response from David L, General Manager at Residence Inn San Antonio North/Stone OakResponded today
Thank you for your feedback! We hope you will stay with us in the future again!
The layout of this room was the best. Desk and kitchen area right after you enter the room. It was nice having utensils, fridge, microwave, coffee pot, etc. The room was clean. I especially liked that the toilet and shower were separate from the bathroom...More
Residence Inn delivers again as with other Residence Inns I have stayed in. Staff was nice, service was great and room was nice. Free parking with free WIFI. Close to eating places and shopping centers. Will stay here again.
My vehicle was stolen from this location. SAPD and Residence Inn are aware of frequent property and vehicle thefts from this location. No parking lot security cameras or presence. Hotel is nice, location is dangerous. Residence Inn is indifferent to guest safety, “it’s just the...More
Thank Jerry J
Response from David L, General Manager at Residence Inn San Antonio North/Stone OakResponded 4 weeks ago
We are so sorry you had this happen to you. We are located in one of the safest areas in San Antonio (Stone Oak). And in fact, this was the first time this has ever happened at our hotel. SAPD is correct that...More
Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please... More
Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please let me know if this does not answer your question fully. We look forward to serving you.
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"Maybe away from the parking lot and pool would be quieter."