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WoodSpring Suites San Antonio Fort Sam

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Traveller (6)
Room & Suite (78)
Overview
  • Excellent44%
  • Very good12%
  • Average9%
  • Poor9%
  • Terrible26%
Travellers talk about
“key card”(3 reviews)
“house keeping”(2 reviews)
AMENITIES
Free Internet
Free Parking
Air Conditioning
Non-Smoking Rooms
Suites
Kitchenette
Wheelchair Access
2 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (63)
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Traveller rating
26
8
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17
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LanguageEnglish
26
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5
6
17
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1 - 5 of 62 reviews
Reviewed 14 June 2018

I would avoid this place. I has junk cars setting in the parking lot. No security, so the break into cars. Bed bugs Cockroaches Drugs Dealers. They don't fix anything. They have a elevator that is on its last legs. It stops and starts. Avoid...More

Thank victoriablackwell432
Response from Stephen S, Manager at WoodSpring Suites San Antonio Fort SamResponded 30 June 2018

Dear Guest, Thank you for taking the time to post a review about your recent stay at our hotel. I would like to apologize for the issues experienced. Please know that this is not our standard and we do hope that you give us another...More

Reviewed 25 April 2018 via mobile

This was the worst hotel I’ve ever stayed in. The door did not lock...you did not need the key to get in. We did not realize this until the next morning. The bathroom was filthy. There was urine and hair on the toilet. There was...More

Thank Jessica10110311
Response from Stephen S, Manager at WoodSpring Suites San Antonio Fort SamResponded 27 April 2018

Dear Jessica10110311, We appreciate the time you took to share your experience. We apologize for the issues you encountered during this visit. We are sorry to learn that this experience will keep you from returning to our hotel.

Reviewed 22 March 2018 via mobile

You get what you pay for and a little less. I guess my biggest complaints are: face to face customer service is sporadic a phone is used when guest service member is absent and phone was answered 50% of the time; keys needed to be...More

Thank DCPJJ
Response from Stephen S, Manager at WoodSpring Suites San Antonio Fort SamResponded 31 March 2018

Dear DCPJJ, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

Reviewed 18 February 2018 via mobile

When we open the door to the first room we were given... roaches ran everywhere. The second room, when we asked to be moved, had a number of problems. The television didn't work, the bathroom sink was clogged with hair and the window wouldn't close....More

Thank 884toddp
Response from Stephen S, Manager at WoodSpring Suites San Antonio Fort SamResponded 23 February 2018

Dear 884toddp, Thank you for the review of your experience at our hotel in San Antonio. I appreciate you taking time to provide us with feedback so we can continually improve on our guest experiences. I sincerely apologize for the issues you encountered with the...More

Reviewed 14 February 2018 via mobile

I would like to take the time to thank Rey Hernandez (general manager) for making my stay here feel like home. Also, Brenda Morales (assistant manager) for always going out her way to accommodate any needs that my wife an I have to make our...More

Thank Roderick M
Response from Stephen S, Manager at WoodSpring Suites San Antonio Fort SamResponded 23 February 2018

Dear Roderick M, Wow! Thank you for the great feedback about our hotel in San Antonio! I agree that we have a great staff there and I certainly will pass along these kind words to Rey, Brenda and the team. Thank you again for the...More

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About
Amenities
Top amenities
Free Parking
Free Internet
Hotel Amenities
Free Parking
Wheelchair Access
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$45 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Family Hotel in San Antonio
#45 Quaint Hotel in San Antonio
#119 Budget Hotel in San Antonio
#173 Business Hotel in San Antonio
#199 Mid-range Hotel in San Antonio
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Kitchenette, Smoking rooms available
Details
Price range
US$45 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Family Hotel in San Antonio
#45 Quaint Hotel in San Antonio
#119 Budget Hotel in San Antonio
#173 Business Hotel in San Antonio
#199 Mid-range Hotel in San Antonio
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Kitchenette, Smoking rooms available
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Traveller (6)
Room & Suite (78)
Amenities (14)
Questions & Answers
Ask a question
Roderick M
24 October 2017|
Answer
Response from WoodSpringSupport | Property representative |
Hi, Roderick. We understand rate changes can be frustrating but over a two-year period they could be expected. The price of just about everything will change in that time. We hope you'll try us again.
-1
Votes
Room Tips
"avoid this place"
Read review
"Smell of burnt brillo pad and plastic bic pens....crack house"
Read review
"Rooms w/ sleeper, more spacious"
Read review
"Accessible to the San Antonio surrounding areas."
Read review
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