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Crowne Plaza San Antonio Airport

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245 Reviews from our TripAdvisor Community

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Showing 233: English reviews
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Blue Earth, Minnesota
Reviewed 2 weeks ago via mobile

Quite possibly the worst and most painful meal of my entire life. We were invited to a special engagement dinner by guests staying at the hotel. They had arranged for a dinner at the restaurant. We were supposed to eat at 5:30. We had to tell the kitchen in advance (like 3 hrs before) what we wanted to order. We...

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Helpful?
Thank Starr4Law
IHGService, Guest Relations Manager at Crowne Plaza San Antonio Airport, responded to this review

Hi Starr4Law, Thank you for contacting us about your experience at the Crowne Plaza San Antonio Airport. I am sorry to learn about poor dining experience at the Cilantro Oven. IHG sincerely cares about your experience, and I appreciate your taking the time to let us know. I have shared your comments with hotel management, who responded with genuine concern...

Miami, Florida
Reviewed 2 weeks ago via mobile

I stayed at this hotel only because an American Airlines plane broke down and that's one of the hotels where they put up their guests. The hotel has a guest shuttle to the airport that leaves every 20 minutes even at four in the morning I presented my voucher for $12 to the woman in the restaurant where she was...

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Helpful?
1Thank peppopat
IHGService, Guest Relations Manager at Crowne Plaza San Antonio Airport, responded to this review

Hi peppopat, Thank you for your recent stay and for taking the time to write a review of our hotel. Although it is regrettable that we did not meet your expectations when it comes to the service you have received, we highly appreciate your comments. Allow me to apologize for any inconvenience you may have experienced at our restaurant. It...

Hillsboro, Oregon
Reviewed 4 weeks ago via mobile

This hotel has seen better days. The small, cramped room they gave us originally was unacceptable. Wallpaper coming off wall, bathroom walls water damaged, traffic noise. They moved us to a much cleaner, quieter, nicer room. Even though I didn't like how the hotel looked, worn, needing an update, the staff was great. The front desk and housekeeping staff was...

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Helpful?
Thank Shashi1946
IHGService, Guest Relations Manager at Crowne Plaza San Antonio Airport, responded to this review

Dear Shashi1946, Thank you so much for your honesty about your stay. We work hard to deliver exceptional guest experience, and it is apparent that we fell short with regards to your encounters with hotel aesthetics and upkeep of our rooms. Although it was not the happy and comforting experience we were hoping to provide you, I certainly appreciate your...

Reviewed 13 February 2017

Convenient location. Really nice and clean rooms. Service was great as we checked in and out on an overnight trip. Rooms were clean and welcoming. Right off the highway so it's easy to get going wherever and it's only a couple miles to the airport and shopping and restaurants are close by too.

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Helpful?
Thank Umair T
Rockwall, Texas
Reviewed 9 January 2017

This hotel is elegant but dated. We had a reasonable rate of $94 per night. The hotel is conveniently located near the airport and North Star Mall, and there also are a number of good restaurant options within a 1 mile radius. In fact, there is a Luby's cafeteria right next door. Hotel parking is free, and the staff is...

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Helpful?
Thank LtColRiley
IHGService, Guest Relations Manager at Crowne Plaza San Antonio Airport, responded to this review

Hi LtColRiley, Thanks for choosing Crowne Plaza San Antonio Airport, TX and for leaving feedback. I appreciate your comments about our hotel staff and I am pleased that your overall stay was fulfilling. It is unsettling to read that you found our property to be dated. I will be sharing your review with our hotel's management so that they can...

Austin, Texas
Reviewed 1 January 2017

We had to be in San Antonio for an anniversary and chose the Crowne Plaza because it was very close to the venue. The price was reasonable and the room was large and comfortable, but the room felt tired -- paint missing on the bathroom door, no outlet or lamp on one side of the king-size bed. We stopped in...

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Helpful?
Thank Mina-Mary
IHGService, Guest Relations Manager at Crowne Plaza San Antonio Airport, responded to this review

Dear Mina-Mary, Thank you for staying with us ans writing us a feedback. I am glad to read that you have regarded our rooms to be large and comfortable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned that we fell short of your expectations regarding with the condition of...

Orlando, Florida
Reviewed 1 December 2016

We stayed here about a year ago right before a move to FL. Parking was a nightmare as it was very busy. The rooms were average, nothing special but comfy. The convenience to the highway and airport cannot be beat. My husband actually crashed our moving truck into the driveway cover or Porte-cochère. He did not check the clearance height...

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Helpful?
Thank Kanesha R
Nashville, Tennessee
Reviewed 27 October 2016

Stayed one night, recently, at this Crown Plaza near the airport in San Antonio, TX. Had a flight the next day and this place was very convenient to the airport plus had a convenient free shuttle. The hotel is a very nice place, plenty of parking and a beautiful lobby with restaurant and bar on site. The rooms are large...

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Helpful?
Thank stOOOge
RCGSAT, Front Office Manager at Crowne Plaza San Antonio Airport, responded to this review

Dear Guest Thank you so much for your feedback, we are so pleased we were able to accommodate your needs. Please stay with us again soon. Always at your service Robert G Guest Services Manager

Reviewed 22 October 2016 via mobile

The room was clean, bathroom was too. Fridge and microwave in room. Bed was comfy, working AC. We had a really pretty view, and the customer service was awesome. Pretty quiet hotel even being right near the airport. The only thing was there were two phones in the room, and neither of them worked. Overall, not bad, pretty good. I'd...

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Helpful?
Thank Melissa C
RCGSAT, Front Office Manager at Crowne Plaza San Antonio Airport, responded to this review

Dear Guest Thank you for staying with us and for your review. We greatly appreciate your feedback, which helps us improve on our service to you. We know you have choices when coming to San Antonio, and we thank you for choosing and staying with us! Always at your Service Robert G. Guest Services Manager

Friendswood, Texas
Reviewed 10 October 2016

I stayed at this hotel by choice for a business trip. I will not do that again unless they renovate. I'm not the first one to notice that this hotel is in dire need of renovation. It seems to be getting by on the business contracts it currently holds, and its proximity to the airport for business travelers. However, IHG...

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Helpful?
Thank MovinLew
IHGService, Guest Relations Manager at Crowne Plaza San Antonio Airport, responded to this review

Dear MovinLew, Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased that you found our rooms clean, location perfect and overall customer service exceeded your expectations, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a video tour of this hotel! Serving as the gateway to all that San Antonio has to offer, Crowne Plaza San Antonio Airport is not your typical airport hotel. Offering affordable luxury, the Crowne Plaza provides guests with all the amenities and services expected at a first class full service hotel. Removing stress from the minute you arrive, our 24 hour complimentary shuttle service to San Antonio Intl Airport-SAT will also transport you to your destination within a 3 mile radius of the hotel between the hours of 6 AM - midnight. The hotel offers a prime location in the heart of San Antonio, whether your travels bring you to San Antonio on business, pleasure or a mix of both. The hotel is accessible to all San Antonio area attractions, including the historic Alamo, Sea World and Six Flags Fiesta Texas, upscale shopping at North Star Mall and Shops at La Cantera, the Quarry Market and Golf Club, Market Square and of course, the world famous Riverwalk and Rivercenter. From the minute you enter our doors experience southern hospitality in modern elegance. Our lobby offers an intimate library with fireplace coupled with the soothing sounds of an indoor water feature making it the perfect place to surf the web on our complimentary wireless high-speed Internet or take your laptop poolside to our outdoor heated pool and enjoy the outdoors. ... more   less 

Additional Information about Crowne Plaza San Antonio Airport

Address: 1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
Region: United States > Texas > San Antonio > Northeast San Antonio
Price Range: RM456 - RM921 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza San Antonio Airport 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza San Antonio Airport staff and other travellers.
3 questions
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Questions? Get answers from Crowne Plaza San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to airport”
 of 5 bubbles MovinLew, 10 Oct 2016 | Read review
“Shuttle to airport does not start until 5am”
 of 5 bubbles Jimbolalondon, 23 Aug 2016 | Read review
“Our fourth floor room was pretty quiet.”
 of 5 bubbles GaspardRueben, 18 Aug 2016 | Read review
“get a room on the front for a better view, or in the back for less noise”
 of 5 bubbles doctall41, 13 Jun 2016 | Read review
“Not really a good room with a view to be had”
 of 5 bubbles O8015SGlaurah, 30 May 2016 | Read review
5 of 5