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Courtyard San Antonio Airport

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177 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Laredo, Texas
Reviewed 1 May 2016

PROS Service was fine and didn't take long King bed was comfortable Close to airport CONS Overbearing moldy smell in the bathroom Rooms still had an outdated feel, despite the fresh coat of paint There is a brand new hotel right next to this one that may provide a better room experience.

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Helpful?
Thank Elenisav
ManagerX1, Manager at Courtyard San Antonio Airport, responded to this review

Thank you very much for staying with us. I apologize for the housekeeping issues in your room. We have inspection procedures in place to make sure that this does not occur so I regret that we dropped the ball. I am working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time....

Houston, Texas
Reviewed 29 April 2016 via mobile

The hotel is dated, that is apparent, but the staff is nice and the lobby is updated just like any other Courtyard. They had a good selection in their market area and I enjoyed having my balcony even though it was too hot to even open the door. My biggest issues were that the room smelled a little like mildew....

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Helpful?
Thank Annoinette
ManagerX1, Manager at Courtyard San Antonio Airport, responded to this review

Thank you for your stay and for taking time to review our hotel. We pride ourselves on providing a memorable hotel experience for our guests, so I apologize for falling short of this goal during your recent stay. I have shared your concerns with my management team and we are looking into our current procedures to make immediate changes so...

San Antonio, Texas
Reviewed 9 April 2016

I love Courtyards but this is the worst customer service I have ever experienced with a Courtyard. I will be in this area a lot because my son will be attending college here but I will find another hotel. Room was clean but noisey on ground floor. Women working called me sir which I am definitely not and she apologized...

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Helpful?
Thank bmays2016
ManagerX1, General Manager at Courtyard San Antonio Airport, responded to this review

Thank you for staying at the Courtyard San Antonio Airport hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests so I apologize that we fell short of that mark. Your feedback has been shared with our Front Desk staff to be sure our service levels are where they...

Austin, Texas
Reviewed 8 April 2016

Arrival experience: Clean lobby. Upon entry, no desk personnel were in sight. Waited a minute and a polite young man assisted with check in. Room (general): Overall good room. Furniture was clean and not worn. Normal Marriott king bed. The room had a mini coffee maker and a mini refrigerator. Here’s the downside with room 348- the air conditioner is...

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Helpful?
1Thank utfiero
ManagerX1, Assistant General Manager at Courtyard San Antonio Airport, responded to this review

Thank you so much for your detailed review. We are pleased to read that you enjoyed your overall stay with us. Please accept my personal apologies for the the condition of your hair dryer and air conditioning system. Please know that corrective action has already been taken to bring these items up to guest standards. We were delighted to have...

San Antonio, Texas
Reviewed 18 March 2016 via mobile

I recently took a trip to San Antonio, the first since I moved away many months ago. My two young daughters wanted to see their grandma, aunts and uncles. We stayed at the Courtyard by Marriott Airport on Broadway. I was very surprised at how nice our room was. I believe it would be considered a suite. It was huge!...

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Helpful?
Thank Kelly W
ManagerX1, Assistant General Manager at Courtyard San Antonio Airport, responded to this review

Thank you so much for your wonderful feedback about your recent stay with family. I am thrilled to hear how much you enjoyed your visit, especially your immaculate accommodation, hospitality of our team and the special touches provided by them. We are happy to hear that we lived up to your expectations and hopefully created a loyal guest. It's our...

Reviewed 18 March 2016 via mobile

My family and I had a great 6 night stay at the Courtyard by the Marriott. The service was prompt and the people were very friendly. We are planing on staying again next spring break. The highway is near by access to River walk, Sea world, wildlife, and shopping. The airport is near by but overall not really a distraction...

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Helpful?
Thank Chandlerfamily3
ManagerX1, Assistant General Manager at Courtyard San Antonio Airport, responded to this review

We are so glad that you were happy with our location, and its proximity to San Antonio River Walk, Sea-World and the shopping outlets which was perfect for your needs. We delight in providing the best service possible, so I am happy to hear that our team members made you feel right at home. I am glad that you rested...

Virginia Beach
Reviewed 17 March 2016 via mobile

Lobby and Bistro has been updated to new Courtyard standards but rooms are dated. Carpet is either very old or never cleaned. Old furniture and fitness room is small overcrowded, no windows and AC did not work . Room thermostat showed 100 in fitness room. As a Marriott Platinum member : If you are staying there for one night to...

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Helpful?
Thank Bear55
ManagerX1, Manager at Courtyard San Antonio Airport, responded to this review

We are glad you stayed with us, however, we apologize for the inconveniences you experienced. I have alerted the engineering supervisor about the AC, and have been assured that the issue will be resolved. We are pleased that you took the time to share your comments about the room as well. Although we continue to get high marks for cleanliness...

Midland, Texas
Reviewed 1 March 2016

Beware of the address of the Courtyard by Marriott San Antonio Airport because there are 2 Courtyards about 2 miles apart very near the airport. The mistake must happen all the time because the 1st thing the reception asked was "what is the address of the Courtyard where you made reservations". We loaded back up and drove around the corner...

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Helpful?
Thank lesh W
ManagerX1, Manager at Courtyard San Antonio Airport, responded to this review

Please accept my apologies for the situations you experienced which were not top notch as we desire. Thank you for letting us know about the HVAC in your room. Our engineering team has already been to the room to research and resolve the issue. We agree with you about our facilities, while well-maintained, some areas are in need of some...

Houston, Texas
Reviewed 13 February 2016

I stayed at the Courtyard while I was visiting my brother for the weekend. This location is nice and clean and very close to the airport. Although it was very faint at times I could hear the sounds of the airplanes over head. The rooms came with free wifi and a refrigerator. Although I did not spend much time at...

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2Thank QueenPooh
ManagerX1, Assistant General Manager at Courtyard San Antonio Airport, responded to this review

Thank you for the 5-Star feedback! We are glad that your stay was enjoyable, and that we were able to meet your expectations in regard with our proximity to the airport and the thoughtful in-room amenities. We couldn't be more pleased that you also liked the facilities we have to offer. We are delighted to hear that you will be...

Reviewed 8 February 2016

The hotel was very quiet we stayed there only two nights and it met our expectations. Nothing special, just the business type. I will recommend you to have breakfast outside on a a restaurant called Magnolia Pancakes, but you need to get there by car.

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Helpful?
Thank Santiago B
ManagerX1, Manager at Courtyard San Antonio Airport, responded to this review

Thank you for staying with us and sharing your feedback. I'm glad that your expectations were met during your stay. We appreciate your business and hope you visit us again soon! Michael Salter Assistant General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
  • Laundry Service

Additional Information about Courtyard San Antonio Airport

Address: 8615 Broadway St, San Antonio, TX 78217-6315
Region: United States > Texas > San Antonio > Northeast San Antonio
Price Range: RM443 - RM1,104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Antonio Airport 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Courtyard By Marriott San Antonio Airport Hotel San Antonio
San Antonio Courtyard
San Antonio Marriott
Hotel Style:
#73 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard San Antonio Airport staff and other travellers.
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Questions? Get answers from Courtyard San Antonio Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont book this hotel”
NEARBOLT, 8 Apr 2017 | Read review
“Get a room away from the freeway.”
SLKspingirl, 7 Nov 2016 | Read review
“Ask about the status of upgrading the entire facility.”
RevRef, 30 Sep 2016 | Read review
“Pick a different hotel”
2Freckles, 27 Aug 2016 | Read review
“I had a room on second floor with view of the courtyard.”
jcdtraveler, 12 Aug 2016 | Read review
5 of 5