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Embassy Suites by Hilton San Antonio - NW I-10

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Embassy Suites by Hilton San Antonio - NW I-10
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941 Reviews from our TripAdvisor Community

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Showing 897: English reviews
Start your review of Embassy Suites by Hilton San Antonio - NW I-10
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Reviewed 5 days ago NEWvia mobile

Brought 6 kids. Very nice hotel, clean, friendly, very beautiful inside. Nice pool, plenty of towels, Close to lots of places. Kids enjoyed the pool and breakfast. All slept very comfortable. Will return.

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Helpful?
1Thank Maricela V
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Maricela V, Thank you for your recent stay with us. I am so pleased that you found our hotel to be very nice, clean, nice pool, friendly and beautiful inside! In addition, you all slept comfortably. We look forward to welcoming you back soon!

Sunrise, Fl
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Yes this Embassy Suites is going thru a remodel but I believe the team there goes above and beyond the call of duty to make sure you have everything you need to make your stay enjoyable! The staff there was the best in the business!

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Helpful?
Thank BobD2009
About Hotel's Favourite Review
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello BobD2009, Thank you for your stay and for sharing your great feedback. I am so pleased to hear that your stay was enjoyable and thank you for the kudos to our staff, being the best in the business! We hope to welcome you back soon.

Kansas, United States
Reviewed 1 week ago

Stay away from this hotel if you are looking for an embassy suites experience. you will not find it here. i have stayed at many embassy suites in the past and this is not up to the standard i'm used to. i could write a book on all the things wrong with this place, this owner should lose his franchise.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank martinrT9187IN
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello martinrT9187N, Thank you for your stay with us and I am so sorry that we did not meet your expectations/standard that you are used to. I hope you will give us another opportunity to change your experience with us at the Embassy Suites.

Houston, Texas
Reviewed 1 week ago

We have stayed at over 20 different Embassy Suites and many more than once. This newly renovated property needs a lot of work still. It is in dire need of a good cleaning and the staff dropped the ball several times. The check in process that is normally very fast and very efficient was ridiculously slow an d unprofessional. When...

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Helpful?
Thank Ruth S
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Ruth S, Thank you for your stay with us. I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience with us at the Embassy Suites.

Hurst, Texas
Reviewed 1 week ago

I room was nice, but the bathroom is very small. The hotel is remodeling the rooms. They did seem to start early. They did not come by the room and clean and change the towels. The service from the other staff was good.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Steve M
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Steve M, Thank you for your stay and for your feedback and we hope to welcome you back soon. I am so sorry that the housekeeping did not service your room during your stay. I will be sure to share your feedback with the Housekeeping Manager.

San Diego, California
Reviewed 2 weeks ago

The renovation is spectacular. I will definitely stay there next time I visit San Antonio. The room was very clean and all of the staff I encountered were very friendly. Charlie the GM was engaging to all of the guests. The hotel was throwing a grand opening event which I have to so was quite fun.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jason C
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Jason C, Thank you so much for the positive feedback! I am pleased to hear that our renovation is spectacular and our hotel is rocking for the Spring Break! We look forward to welcoming you back!

Newport Beach, United States
Reviewed 2 weeks ago

This property is newly renovated. The new design is fresh and contemporary. Guestrooms are very comfortable and clean. Staff could not have been more helpful and pleasant. Complimentary Breakfast was very good as well as the restaurant. The Fitness Center and Pool were both very clean and updated.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 351lorid
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello 351lorid, Thank you for the positive feedback! I am pleased to hear that you like the new design, rooms were very comfortable/clean, the staff were helpful and pleasant and, the Breakfast Reception was very good. I hope you will be back to visit us in the not too distant future!

Springfield, Missouri
Reviewed 2 weeks ago

I understand when a hotel is being renovated, things may not be up to a normal standard. However, on our stay it went beyond minor inconvenience. We had 2 rooms for 3 nights. First, the positives: the rooms are very nicely renovated, modern, clean, and spacious. The breakfast was always very good, in spite of the breakfast area not being...

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Helpful?
Thank Shackleton87
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Robert D., Thank you for your feedback. I am so sorry to hear that you did not enjoy your stay with us and did not have the best experience that you expected. We hope you will visit us in the not too distant future and give us an opportunity to change your experience at the Embassy Suites. Please reach...

Indianapolis, Indiana
Reviewed 2 weeks ago via mobile

I happened to be staying at this hotel on March 6th when the hotel and staff celebrated their "Grand Reopening" with a big party. What an amazing hotel and great team of employees! Everything is brand new and modern from lobby to rooms, this is a first class Embassy Suites. Highly recommend this hotel if you are staying in San...

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Helpful?
Thank macattack317
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Macattack317, I am so pleased to hear that you were able to partake with the hotel "Grand Reopening" party. Thank you for the great feedback! It was so awesome to see our team come together for the event, as we do have a "family culture" here. We look forward to your return in the not too distant future.

Kalkaska, United States
Reviewed 2 weeks ago

The people were friendly, the location makes San Antonio very accessible, however the construction made it too much mess for the money paid. The breakfast was very good and the people were all friendly enough, however they either should have reduced the room rate to half or just closed it until the construction was over.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Andrew B
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Andrew B, I am so sorry that you did not have a great experience with us due to the construction. Please contact me directly so I may have an opportunity to make it right for you. Sincerely, Ruby S. Front Office Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Address: 7750 Briaridge Dr, San Antonio, TX 78230-4804
Region: United States > Texas > San Antonio > Northwest Side
Price Range: RM589 - RM1,072 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Hotel Style:
#95 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and other travellers.
4 questions
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Fort Stockton, Texas
Dallas, Texas
10 months ago
11 months ago

See all questions (4)

Questions? Get answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the east side are quieter”
 of 5 bubbles BobD2009, 18 Mar 2017 | Read review
“Higher floors are less noisy!”
 of 5 bubbles Shackleton87, 8 Mar 2017 | Read review
“Pick a better hotel option”
 of 5 bubbles cwjcpa, 3 Feb 2017 | Read review
“Hotel is being remodel, do not choose lower level”
 of 5 bubbles Japtul, 18 Jan 2017 | Read review
“Do not stay here unless they install security in the parking lot!”
 of 5 bubbles Ivonne_Balli, 13 Jan 2017 | Read review
5 of 5