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Embassy Suites by Hilton San Antonio - NW I-10

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Embassy Suites by Hilton San Antonio - NW I-10
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877 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Antonio - NW I-10
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Showing 834: English reviews
Springfield, Virginia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 May 2016

We visited this hotel a few months ago. It is dirty with stain beds and comforters and badly in need of renovation. We could not stay here, due to the disgusting conditions in the rooms. We was sent to embassy suites airport location. We went here for my sons military graduation at Lackland AFB. The hotel was over 20 miles... More 

Helpful?
Thank landsenduk1
Wichita, Kansas
1 review
Reviewed 30 May 2016

The hotel disclosed that they would be undergoing renovations and that shouldn't be taken lightly. It is extensive interior work that makes for loud noises (jackhammers in the lobby), water shut offs during the day, and uneven walking surfaces on the main level. I was traveling with my husband and two children (1 and 3). We stayed for 4 nights.... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 581charlenek
Texas
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 May 2016

I gave it a 1 start just because the staff was very nice and our room was spacious other than that everything else was terrible. To avoid any issues do not purchase "Advance Purchase " you are not able to change or get refund on anything that has to do with your stay. We got there a day earlier and... More 

Helpful?
Thank NanSnz
Alexandria, Virginia
1 review
Reviewed 27 May 2016

My stay was in the middle of a MAJOR remodel. The front desk was inaccessible and they had a few computers set up in what looked like a converted room. The room I stayed in was dirty and in need of the update. I'm sure it will be a nice hotel but avoid this property during the renovation.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank madsduck
Stephenville, Texas
1 review
Reviewed 24 May 2016

Breakfast was not "made to order" because of renovations. First room given smelled like smoke even though it wasn't smoking room. Beds were uncomfortable. Tried to charge us $19 for room service that wasn't used.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank billbH4930BD
Texas
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 May 2016

I was a guest at this hotel for 5 miserable nights. The first morning I was there, I woke up to find roaches in the bathroom. I find this highly unacceptable. I understand the hotel is under going renovations but they all are continuing to operate. So with that being said a certain standard is expected especially as a Hilton... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank SRob254
Fort Worth, Texas
1 review
Reviewed 23 May 2016

You can plan to sleep here and use the pool, but get breakfast somewhere else. Breakfast was not made to order as normal and what was served had no flavor it was very cold. Normally I wouldn't complain because the hotel was clean. But we went this place and paid the prices because it's nice to have a good breakfast.... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 100tonyab
Eagle Pass, Texas
1 review
Reviewed 20 May 2016

I do not recommend staying at this hotel while the main floor/lobby/restaurant/breakfast and dinner reception areas are under construction. Very unsafe walking areas. The breakfast was not a full service hot breakfast.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank sandraE1483NY
Colorado Springs, Colorado
1 review
Reviewed 20 May 2016

Room wouldn't cool down, hot and humid. Carpet was coming apart in the room, tiniest bathroom ever. There a MAJOR renovations being done through 2017 and they have the whole first floor completely tore apart. There is so much dust it gave me a headache.worst Hilton hotel I have ever stayed at. Would never go back.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Redsnoww
Kyle, Texas
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 May 2016 via mobile

I see this hotel is now going through renovations? I hope this includes removal of all the cigarette butts in non-smoking rooms? I last stayed in this property last fall and after finding cigarette butts in several places in the room i vowed to not step in here again. I also hope they go 100% non smoking. If you actually... More 

Helpful?
Thank DBS78640

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Address: 7750 Briaridge Drive, San Antonio, TX 78230
Region: United States > Texas > San Antonio > Northwest Side
Price Range: RM491 - RM773 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Hotel Style:
#95 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and other travellers.
2 questions
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Dallas, Texas
7 months ago
7 months ago

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Questions? Get answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a newly renovated room. We usually stay at one of the lower level floors, but found that the higher levels seem to be quieter.”
 of 5 bubbles 901mariannel, 28 Nov 2016 | Read review
“Pick another Embassy Suites in San Antonio!”
 of 5 bubbles Traveler9485, 22 Oct 2016 | Read review
“Tip to choose a good room: find another hotel.”
 of 5 bubbles 875JohnG875, 15 Sep 2016 | Read review
“Always call hotel if their site indicates any type of construction”
 of 5 bubbles 231tammyd, 12 Sep 2016 | Read review
“Request a remodeled room - Floor 7 or 8.”
 of 5 bubbles 955chrissys, 8 Sep 2016 | Read review
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