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Embassy Suites by Hilton San Antonio - NW I-10

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Embassy Suites by Hilton San Antonio - NW I-10
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941 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Antonio - NW I-10
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Showing 897: English reviews
Lompoc, California
Reviewed 22 June 2016

The hotel was in shambles. I am a Hilton Honors member and when I booked two rooms I was surprised to see I could not cancel this reservation. I think that is the case because most people would want to turn and run when they saw it! It was late and we were tired so we just headed up to...

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Helpful?
Thank Angela W
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Angela W, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

San Antonio, Texas
Reviewed 21 June 2016

This was the worst situation I have ever walked into. Lobby closed...check in desk at back of hotel. It looks like a bomb has gone off inside and yet, they still want full price for their rooms. Only saving grace was they "ALLOWED" me to cancel without penalty. How kind...stay away from this place for the next year!!!!

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Helpful?
Thank Hawgzman
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Hawgzman, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Laredo, Texas
Reviewed 20 June 2016

Hotel under renovation but the staff is doing a great job under the circumstances. Manager is onsite and visible to address all concerns. Cant wait to see the finished renovations. Great job guys!!!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank marcossalazar1
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello marcossalazar1, Thank you for your stay and for sharing your feedback. We hope to welcome you back soon.

Rocksprings, Texas
Reviewed 20 June 2016 via mobile

As others have said, this hotel is having major renovations done. My husband was called earlier in the day by the hotel to remind him of that. When I booked our stay the website also warned me about the construction. But I was surprised at all the work and kind of expected some perks for putting up with it. Another...

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Helpful?
Thank toya h
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello toya h, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Houston, Texas
Reviewed 19 June 2016

This site is under construction. That was not made clear on their web portal. It has very limited services. They should not be open for business. All of the main floor common areas are closed. Only two elevators are available. The concrete dust is terrible.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank mikefP3939UM
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello mikefP3939UM, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Palm Beach, United States
Reviewed 17 June 2016

No one warned me the hotel was under major construction and the whole ground floor is literally ripped up. It is hard to even pull your luggage across the floor. The furniture is very old, chipped and faded and the whole experience is FAR below the standards one should get in a Embassy Suites. I book Hilton (already a Diamond...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Steve P
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Steve P, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Dallas, United States
Reviewed 17 June 2016

Have stayed in this hotel before and enjoyed but it had been a few years and I had not idea such a major construction project was taking place on the facility otherwise would have thought twice about reserving a room here. I would not stay here again until construction is complete, the entire interior of the lobby is gutted it...

Review collected in partnership with Embassy Suites Hotels
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1Thank Barry K
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello Barry K, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Mansfield, Texas
Reviewed 15 June 2016

Only 1 entrance in to the makeshift registration area. The registration area was a converted room that lacked enough room for more than one person at a time. Luckily, the constuction didn't start until after I left.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank C4412IYrogerw
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello C4412IYrogerw, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Corpus Christi, Texas
Reviewed 15 June 2016

Here a copy of an email that I sent to the General Manager and the Assistant General Manager. I have yet to get a reply - -I am writing you to express my extreme dissatisfaction with our weekend stay at your hotel. To put in bluntly-the place looked like a war zone. Never in my many travels have I seen...

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Helpful?
Thank DigitalMemories
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello DigitalMemories, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

Houston, Texas
Reviewed 14 June 2016 via mobile

We checked into a hotel that shouldn't even be having guests here. There are way too many reservations going on, no parking and the air conditioning does not work. The hotel doesn't seem to be doing anything to fix the issues. This is NOT your typical Hilton hotel.

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Thank KarenAtkina
Ruby S, Front Office Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review

Hello KarenAtkina, Thank you for your stay with us and I am so sorry that we did not meet your expectations during your stay. I hope you will give us another opportunity to change your experience at the Embassy Suites in the not too distant future.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Address: 7750 Briaridge Dr, San Antonio, TX 78230-4804
Region: United States > Texas > San Antonio > Northwest Side
Price Range: RM589 - RM1,077 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites
Hotel Style:
#95 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and other travellers.
4 questions
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Fort Stockton, Texas
Dallas, Texas
10 months ago
11 months ago

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Questions? Get answers from Embassy Suites by Hilton San Antonio - NW I-10 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the east side are quieter”
 of 5 bubbles BobD2009, 18 Mar 2017 | Read review
“Higher floors are less noisy!”
 of 5 bubbles Shackleton87, 8 Mar 2017 | Read review
“Pick a better hotel option”
 of 5 bubbles cwjcpa, 3 Feb 2017 | Read review
“Hotel is being remodel, do not choose lower level”
 of 5 bubbles Japtul, 18 Jan 2017 | Read review
“Do not stay here unless they install security in the parking lot!”
 of 5 bubbles Ivonne_Balli, 13 Jan 2017 | Read review
5 of 5