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Holiday Inn San Antonio International Airport

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308 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn San Antonio International Airport
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Showing 286: English reviews
Texas
Reviewed 27 October 2014

Was passing through San Antonio and this was the least expensive in the area for a 3 star hotel on Hotwire. Given this was booked through Hotwire, I felt like I got the "prepaid 3rd-party site" level of treatment and quality of room. The first room they assigned me on the 4th floor smelled like cigarette smoke. I requested to...

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Helpful?
Thank BrianShutterbug
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear BrianShutterbug, Thank you for taking the time to share your comments with us about your recent visit. It is good to know that the condition of the lobby and pool area met your expectations. However, I'd like to take this opportunity to apologize for the inconvenience you may have had with your room allocations. Your comments are noted and...

cleveland,ohio
Reviewed 25 October 2014 via mobile

The hotel van was there on time. The back row seats were soiled with God only knows with what. The elevator had an odor and when I got to my room (907), it had that same odor. I walked over to the window to close the curtains, I noticed something on them. It was blood! Yes blood! I used the...

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Helpful?
1Thank tayshan1
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear tayshan1, Thank you for staying with us and leaving us a feedback. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most of the services and amenities that we provide. Our main concern is for all our guests to experience an exceptional stay and I...

Reviewed 11 October 2014

I have been staying here for 3 weeks. From the time I arrived the staff has wowed me. My room is modern and upscale and so pretty. There is no highway noise. Attended a meeting here and the food was also great. Hats off to everyone. The stay here has made my move to San Antonio so much easier and...

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1Thank 157darlenem
Reviewed 10 October 2014

Staff was pleasant and helpful. The manager went out of his way to help me recover some important business documents. Above and beyond service! Looking forward to returning soon. Rooms are clean and cool.

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Helpful?
Thank P356ross
Josh E, Manager at Holiday Inn San Antonio International Airport, responded to this review

Thank you so much for taking the time to review our hotel and for giving us the opportunity to serve you. We look forward to accommodating you in the near future. I hope your trip to Africa was as pleasant as it sounded.

Scottsdale, Arizona
Reviewed 8 October 2014

I recently returned to San Antonio and again selected the Holiday Inn San Antonio Airport for my stay. I was very pleased with my experience. Everyone from check-in to checkout went out of their way to help make my stay productive and comfortable. As a long-time business traveler, I return to hotels where the management and staff truly care about...

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Helpful?
Thank GWAZ
Josh E, Manager at Holiday Inn San Antonio International Airport, responded to this review

Thank you so much for taking the time to review our hotel. We sincerely appreciate your comments. We take a great pride in being able to deliver consistent guest services that "wow" our guests. I will personally thank Bianca for her service, as she is dedicated to ensuring our guests are satisfied throughout their stay. We look forward to another...

Havre de Grace, Maryland
Reviewed 7 October 2014

I've state in this hotel several times over the years. It was, once again, a great stay. There is a mall and several restaurants within walking distance from the hotel. The only complaints are that one elevator was working the entire week and that they only have one dryer in the laundry for the two washers. Washers are faster than...

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Thank Jeff S
London, United Kingdom
Reviewed 6 October 2014

This is a nice hotel, it is what you would expect from any Holiday Inn standard. Its got a nice pool and a leisure centre. The Hotel has been recently refurbished and the rooms are nice and sleek, with nice fixtures and fittings. The staff from reception are nice and helpful. On the outside it looks a bit shabby or...

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Helpful?
2Thank Patrickcouret
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Patrickcouret, Thank you for taking the time to convey your comments regarding your recent experience with us. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and...

DeMotte, IN
Reviewed 18 September 2014

A worn out place with bad attitudes. Checked in and the front desk clerk gave at least 15 seconds of half hearted attention. When I inquired about the in house restaurant hours she just sighed. When I asked to apply my Priority Club number she said too bad it's not on the reservation. My room was on the top (12th)...

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2Thank Steve S
Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Steve S, Thank you for giving us your feedback on your recent stay in San Antonio. We are truly sorry for any inconvenience you may have experienced during your time in our Great City! However, we do not have a twelfth floor or an executive club room in our hotel, and we just went throug a major renovation to...

Sugar Land Texas
Reviewed 13 September 2014

Generally, this would be rated as an average airport hotel. However, I noticed when I got home that I had many bed bug bites. I attended a conference there and when I checked in they wanted to charge me $25 for early check in - not to get into the room but that one had the audacity to want to...

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Helpful?
2Thank slhokie
Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear slhokie, We would like offer our sincerest apologies for any inconvenience you may have experienced during your stay and thank you for your feedback. We did have the room you stayed in inspected by our entomology team and it was negative for bedbugs. Our entomology staff provides us preventive care on a monthly and quarterly basis to ensure we...

Reviewed 2 September 2014 via mobile

Someone pulled the emergency alarm, over 100 people panicking in the stairwell. We went down 10 flights of stairs. After the inconvenience of getting out the doors we were directed to go back that it was safe, made our way to the elevator the wait was too long because they needed to reset. Took 10 flights of stairs up! We...

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Helpful?
1Thank Priscilla I

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Exceeding your expectations is always our goal at the Holiday Inn International Airport hotel! Conveniently located one mile from the San Antonio International Airport we can quickly welcome you after your flight with complimentary transportation. Just seven miles from downtown San Antonio, Texas; the famous Alamo, San Antonio Riverwalk Henry B. Gonzalez Convention center. We area across the street from stylish shopping at the NorthStar Mall and minutes from the Quarry Market. This hotel is undoubtedly the choice of both leisure and business travelers. Revitalized from a multi million dollar renovation we are equipped to accommodate your every need. Unwind in your room complete with free high-speed Internet, executive work area, refrigerator, microwave, and pay-per-view capabilities catering to needs from doing that presentation to watching the latest movies released. Even relax at our refreshing pool or work up a sweat in our wellness room.Explore your choice of dining experiences with selections of our relaxing Bravo Bar & Grill or the Java Express serving tempting dishes for breakfast, lunch and dinner, or room service, while in the Lobby Deli, Starbucks coffee can be enjoyed. We go beyond superb, deluxe amenities and exceptional hospitality! For business or pleasure, the Holiday Inn San Antonio International Airport hotel is one of the best lodging options in San Antonio. ... more   less 

Additional Information about Holiday Inn San Antonio International Airport

Address: 77 NE Loop 410, San Antonio, TX 78216-5822
Region: United States > Texas > San Antonio
Price Range: RM400 - RM738 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn San Antonio International Airport 3.5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Holiday Inn San Antonio International Airport Hotel San Antonio
San Antonio Holiday Inn
Hotel Style:
#98 Family Hotel in San Antonio
#102 Business Hotel in San Antonio
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Questions & Answers

Questions? Get answers from Holiday Inn San Antonio International Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't know about other rooms but room 509 was disgusting. Avoid it at all cost.”
 of 5 bubbles 2peripatetics, 18 Sep 2016 | Read review
“Executive rooms were comfortable”
 of 5 bubbles Obakeiro, 7 Sep 2016 | Read review
“Top floors are quieter”
 of 5 bubbles ArmandoA768, 8 Aug 2016 | Read review
“They make you fill out all this stuff about the hotel rooms, but we are local and just used the event services.”
 of 5 bubbles , 26 Jul 2016 | Read review
“Just like any hotel...if you don't like noise...avoid the area around the elevator or ice machines”
 of 5 bubbles STEVEP395, 18 May 2016 | Read review
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