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Holiday Inn San Antonio Downtown

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Holiday Inn San Antonio Downtown
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629 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn San Antonio Downtown
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Showing 576: English reviews
Guatemala City, Guatemala
Reviewed 30 September 2016 via mobile

The hotel has a nice staff, quick elevators and a very good breakfast buffet. Rooms are nice with awesome views of the Downton area, beds are too soft though can be a problem for people with back problems. verall the hotel is well located, close to important Downtown touristic places.

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Helpful?
Thank AleGo01
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you! Ben/GM

Launceston, Australia
Reviewed 28 September 2016 via mobile

This hotel is as close to terrible as I have ever encountered and they have no intention on fixing any of their mistakes. The rooms are basic and the cleaning staff are poor they will remake your bed with the same sheets and leave wet towels in your room. The room key cards are always deactivating so you can't open...

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Helpful?
Thank Josh13101993
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for providing your feedback. We are sharing your comments with our departments regarding the issues you have provided, to ensure these issues do not arise again. We hope you will give us another try during your next visit. Safe travels! Ben/GM

Reviewed 27 September 2016 via mobile

I'm not a very picky person so it takes quite a bit to make me write a bad review on a hotel. This holiday inn is just dirty. Me and my husband are here visiting from Oklahoma for our honeymoon. We stayed one night and decided to book a different hotel for the duration of our stay. The bathroom is...

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Helpful?
Thank Mikayla216
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to express your opinion of your stay. I am sorry that it was not more enjoyable. I hope your honeymoon at least ended on a pleasant note. I will make sure that our housekeeping staff has a chance to review your comments. Ben/GM

Reviewed 26 September 2016 via mobile

Hotel is very good but need renovation we stayed there for conference the hotel staff was very helpfull specially the indian duty manager tapesh and raj in concierge was very helpfull i will recommend my friends to this hotel

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Helpful?
Thank Ajay S
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the kind words. Ben/GM

Reviewed 18 September 2016

Hotel was fine. Recently renovated. Hallways are very moist. Our curtains had blood on them and the hotel didn't resolve the issue until the second to last night. Also we asked for them the bleach and bring in a dehumidifier. We reminded them at 10:00PM that we would be back at 11 and maintenance bleached but they didn't remove the...

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Helpful?
Thank Austin L
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for telling us about your stay. I am glad to hear that one of my staff members tried to make sure you were satisfied with your stay. Ben GM

Ft. Worth, TX
Reviewed 15 September 2016

We have not stayed in a Holiday Inn in quite awhile, but I must say we were very impressed on this stay. We were only in town for one night but the we definitely enjoyed our stay and will return to this hotel again! Our room was clean, spacious and exactly what we had asked for with direct patio access...

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Helpful?
Thank nuracer2002
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to tell us about your stay. It is always nice to hear when someone enjoyed their stay with us. I hope you are able to make a return visit soon. Safe Travels! Ben/GM

Long Beach, California, United States
Reviewed 14 September 2016 via mobile

First the upside...free parking and close to the freeway and downtown. But things slide down hill from that. Front desk was friendly but a bit slow. Not sure why it took so long to get my keys...I was the only person there. Lobby was very dank and musty. Felt maybe a bit battle worn from the day...maybe just needs a...

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Helpful?
Thank TahmiJoh
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

We just finished a major renovation you might want to give another try. Thank you for taking the time and sharing your thoughts. Ben/GM

Harvey, Louisiana
Reviewed 8 September 2016 via mobile

We decided to stop in for lunch. Great hamburger! So we decided to go for breakfast the next day. Great breakfast buffet!!! Our waiters were really very nice and polite! Definitely a must to eat at! Enjoy!!!!

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Helpful?
Thank Marie M
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the kind words and taking the time to tell us about your visit! Ben/GM

Stafford, United States
Reviewed 7 September 2016

3 Day Stay: Day 1: Upon entering in from the side door from the parking lot, there is a mold and mildew smell in the hallway that is very noticeable. They gave me a room and it smelled horrible, it smelled like urine all over the room. Right when the door is opened, the smell will hit you. Throughout the...

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Helpful?
Thank Daniel T
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for taking the time to tell us about your stay. I am sorry to hear that your experience was not more pleasant. I will make sure my staff reviews your comments as well. Ben/GM

San Miguel de Allende, Mexico
Reviewed 3 September 2016

The renovation is still going on (the health club and part of the restaurant), but our room was great, nice amenities (fridge, microwave, Kreig coffeemaker). Staff was very attentive and helpful. Location could no be better, right in downtown S.A. You receive a ten dollar voucher toward breakfast, which wasn't great. Otherwise it's a very pleasant place.

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Helpful?
1Thank alcuban
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review

Thank you for the comments! Ben/GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 

Additional Information about Holiday Inn San Antonio Downtown

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Region: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Price Range: RM341 - RM771 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Number of rooms: 313
Reservation Options:
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn San Antonio Downtown staff and other travellers.
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5 months ago
Zapata, Texas
8 months ago

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Questions? Get answers from Holiday Inn San Antonio Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back of hotel away from the road”
 of 5 bubbles HerrFUDGE, 4 Dec 2016 | Read review
“Do not stay there”
 of 5 bubbles Shanon911, 19 Nov 2016 | Read review
“Our room was in the 4th floor & it was very quiet, roomy and with a nice view to down town. Refrigerator, Microwave, etc. very convenient.”
 of 5 bubbles Berthy6, 31 Oct 2016 | Read review
“Within walking distance of town if you like walking. Handy to Market Square.”
 of 5 bubbles deirdrem142, 3 Oct 2016 | Read review
“The Whole Hotel was nice”
 of 5 bubbles U4786EKtimw, 1 Oct 2016 | Read review
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