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Holiday Inn San Antonio Riverwalk

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Holiday Inn San Antonio Riverwalk
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1,093 Reviews from our TripAdvisor Community

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Showing 1,052: English reviews
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Reviewed yesterday NEWvia mobile

My husband and I were tired and trying to beat colds and wanted a quiet dinner. We chose the restaurant at our hotel, the Holiday Inn Riverwalk, San Antonio. Our server, Josue, met us with a warm smile and asked how we were doing. After my slight explanation he said that he would take care of us. A calmness was...

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Helpful?
Thank Cindy S
Lewiston, Maine
Reviewed yesterday NEW

we bought tickets for a hop on hop off bus tour that included tickets for a river tour, The bus company neglected to give us tickets for the river tour. when we called the tour co that basically said we had to jump thru hoops to get the tickets. Isaac intervened and called the tour co twice and finally had...

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Helpful?
Thank dheik
Reviewed yesterday NEW

Located in a very good location. All of the staff was very helpful and friendly. Rooms were clean once we were able to get in them...they were running a little behind we had to check in a little late. The valet guys ( Jeff, Donte, Isaac & Joe U) were so nice and helpful with ideas of places to eat...

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Helpful?
Thank Donna J
San Antonio, United States
Reviewed 2 days ago NEW

I really appreciate the fact that these two guys know their stuff. Anything I need they help out without any hesitation. They know all the events going on downtown and recommended places to eat and see. Thanks!

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Helpful?
Thank Greg D
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear Greg D, Thank you for sharing your wonderful comments about Jeff and Joey! I look forward to sharing your review with them. Please stop by and visit us the next time your plans bring you to downtown San Antonio. We look forward to hosting you again! Kindest regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

Minnesota
Reviewed 3 days ago NEWvia mobile

Price was right in the middle of what we were looking at and friendly staff at front desk, including Jeff and Donte working the entryway. They were very helpful! Even offered tips for using Uber(which I'd suggest to/from airport and to Pearl Brewery District). Location along the Riverwalk was great. Nice happy hour in the hotel bar. We didn't choose...

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Helpful?
Thank ALOPIE
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear ALOPIE, Thank you for choosing our hotel, and for taking the time to write such a detailed review! We're glad you enjoyed your trip, and I look forward to sharing your comments with the team. We truly appreciate your feedback. It is extremely valuable to us. We look forward to welcoming you back in the future! Please do not...

Reviewed 3 days ago NEWvia mobile

Donte and Jeff were helpful and friendly while I attended a conference downtown I would highly recommended them for directions. This hotel is central to most attractions and restraunts . Alamo is within walking distance as well.

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Helpful?
Thank Raymar V
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear Raymar V, Thank you for taking the time to review your Holiday Inn Riverwalk experience. I was delighted to read that you enjoyed the location of our hotel and the friendliness of our staff! Thank you again for staying with us. We look forward to hosting you again soon! Kindest regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

San Antonio, Texas
Reviewed 3 days ago NEW

I've yet to stay at this property, but I work downtown and park here every day. Of all the downtown lots and garages I've parked in over the years, this garage is by far the easiest to navigate. Even at peak times, I've never had a hard time getting in and out, which is largely in part to the efficiency...

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Helpful?
Thank Ana F
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear Ana F, Thank you for your kind words regarding our parking garage and staff! I will be sure to share your comments with the team. Regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

Reviewed 3 days ago NEWvia mobile

Hotel is central to west end market, Alamo and riverwalk. Starbucks located across the street as well. Jeff and Donte on the valet staff are friendly and knowledgeable with area restaurants and attractions.

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Helpful?
Thank Gbenga S
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear Gbenga S, Thank you for sharing your review with us. I will be sure to share your positive comments with the Valet Team. We look forward to seeing you again! Kindest regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

San Francisco, CA
Reviewed 4 days ago NEW

They are demolishing the building right across the river, so noise, dust, fumes...not good. In addition, we had very noisy people on our floor (many door slams, bangs on walls, loud talking in hall and near rooms). I can only assume that the staff did nothing about complaints. We ask to change rooms / floors at about 8am, and had...

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Helpful?
Thank SFtraveler49
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear SFtraveler49, Thank you very much for your review. On behalf of the Holiday Inn Riverwalk team, I would like to extend my deepest apologies for the issues you encountered during your time with us. Your feedback is extremely important to us, and I will be sure to share your comments with Management. I would like to discuss your stay...

San Antonio
Reviewed 4 days ago NEWvia mobile

Jeff, Donte, Patrick on the valet staff are friendly and great with driections to local attractions. This hotel is central to riverwalk and west end market. Alamo is within walking distance and river center mall.

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Helpful?
Thank Sam R
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear Sam R, Thank you for sharing your positive feedback regarding our Valet Team. I will be sure to share your comments with them. Please keep us in mind the next time your plans bring you to downtown San Antonio. We'd love to see you again! Regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 

Additional Information about Holiday Inn San Antonio Riverwalk

Address: 217 North Saint Mary's Street, San Antonio, TX 78205-2303
Region: United States > Texas > San Antonio > East Side
Price Range: RM769 - RM1,687 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio Riverwalk 3*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline and Hotels.com so you can book your Holiday Inn San Antonio Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn
Hotel Style:
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn San Antonio Riverwalk staff and other travellers.
29 questions
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Questions? Get answers from Holiday Inn San Antonio Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid balcony over river”
 of 5 bubbles SFtraveler49, 26 Mar 2017 | Read review
“Choose a river view on a lower floor.”
 of 5 bubbles SheriEvy, 25 Mar 2017 | Read review
“Don't ask for a room that faces the River unless you check it out first.”
 of 5 bubbles fanner46, 25 Mar 2017 | Read review
“Suite 2 rooms 1 bedroom pull out sofa and a roll away”
 of 5 bubbles mf998, 24 Mar 2017 | Read review
“Ask for river view.”
 of 5 bubbles U7718AOjulies, 22 Mar 2017 | Read review
5 of 5