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Holiday Inn Riverwalk

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1,035 Reviews from our TripAdvisor Community

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Showing 994: English reviews
Reviewed 3 October 2015 via mobile

Was very unsure about the hotel because of the location. But as soon as I arrived for check in and was greeted by Susie S. She was absolutely amazing and professional and put my mind at ease. She was so helpful and answered all my questions I will absolutely stay at this hotel every time I am in town. Thank...

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Helpful?
1Thank Jerry O
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Jerry O, Thank you for taking the time to share your experience! I was delighted to read of how much you enjoyed your time here at Holiday Inn Riverwalk, and am greatly looking forward to sharing your comments with Susie! The team here takes great pride in the professionalism and service they deliver to valued guests like yourself, so...

Reviewed 1 October 2015 via mobile

We were traveling with family we had a balcony room over looking the river walk . The Christmas lights were already up and it was simply breath taking below !! The trees were covered in light all Png the walk just simply beautiful. Friendly and helpful staff which is always a joy when your out of town . San Antonio...

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Helpful?
1Thank Jeri N Tom C
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Valued Guest, Thank you for choosing Holiday Inn Riverwalk for your recent trip to San Antonio. We are so happy that you had such a wonderful time in our beautiful city! I am greatly looking forward to sharing your kind comments with the team, and hope that we'll have the pleasure of hosting you again the next time your...

San Antonio, Texas
Reviewed 30 September 2015

We just spent a great weekend . It started with dinner at the restaurant our servers Caitlyn and Cindy were excellent. It got very busy but they made sure we had everything we needed. Our breakfast was no different with Liz and Mario. The service was great and the food was so well prepared we ate most of our meals...

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Helpful?
1Thank Luis H
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Luis H, Thank you for your kind review of your recent Holiday Inn Riverwalk experience! We are so happy to read that you had such a memorable stay with us, and of how our Food and Beverage professionals made your stay so great! I'll be sure to send your regards to Cindy and the team! We hope to have...

San Antonio, Texas
Reviewed 30 September 2015

What a great hotel and staff. We arrived Friday evening and checked in to very nice room with a wonderful view of the Riverwalk and San Antonio skyline. The hotel is located in an excllent location that it was easy to get in some sightseeing, restaurants, and visit historic areas. We enjoyed our dinner so much on Friday that we...

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Helpful?
2Thank Esmeralda H
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Esmeralda H., Thank you for taking the time to review your recent Holiday Inn Riverwalk experience! We are so happy to read that you had such a great time here, and are greatly looking forward to letting Cindy and the rest of the Food and Beverage team know how they impacted your stay! Please come back and see us...

San Antonio
Reviewed 26 September 2015 via mobile

Amazing service from Cindy, even though she was super busy. Very Friendly and professional, and eager to serve! The bar and restaurant area was very busy and we continued to receive proper service. 5 out of 4 stars!

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Helpful?
1Thank Lisa M
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Lisa M., Thank you for your review of your Holiday Inn Riverwalk experience, and for taking the time out to review Cindy by name. We are so lucky to have her on our team. I greatly look forward to sharing your kind comments with her and the rest of our service professionals! Please keep us in mind the next...

MADISON, Wisconsin
Reviewed 24 September 2015

This is a nice hotel in a great location. It's within a short walk of many of the places you want to go when in San Antonio, including The Alamo and many well-known restaurants and bars. Ten minutes by taxi from the airport, which will cost you $20-$30. Common areas in the hotel were nicely appointed and clean. The room...

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Helpful?
2Thank 1redleg
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear 1redleg, Thank you for your detailed and candid review of your recent experience here at Holiday Inn Riverwalk. I was disappointed to read of some of the issues you encountered during your time with us, and would like to humbly extend my apologies on behalf of the team. Your honesty and feedback is greatly appreciated, and is extremely valuable...

Atlanta, Georgia
Reviewed 24 September 2015

This hotel is actually on the Riverwalk and you can access through the back door of the hotel. It is right off the main loop so it is super quite but at the same time close to all the bars and dining. Loved the location. The front desk staff was super nice, especially Stephen! The only negative was the room...

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2Thank mjorg2015
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Mjorg2015, Thank you for taking the time to review your recent stay here at the Holiday Inn Riverwalk. We are delighted to read that you had such a nice experience, and appreciate your honesty and feedback in regards to our flooring. Please accept our sincerest apologies for falling short of your expectations in that area. I would love to...

Jacksonville, AR
Reviewed 24 September 2015

Staff was very friendly and accommodating. Parking was really high at $22/day. Saturday nights you HAVE to go see the entertainment in the bar! GREAT acoustic music!! Rooms were ok. We had a balcony river view. It was very hard to keep the floor clean. Your socks would be really dirty when you walked around a little while. Housekeeping did...

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1Thank reneas34
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Reneas34, Thank you for your review of your recent stay here at Holiday Inn Riverwalk. We are happy to read that you had an overall nice experience, but were disappointed to read of the cleanliness issues you encountered during your time here. Please accept our sincerest apologies for this. We greatly appreciate you taking the time to share this...

Boise, Idaho
Reviewed 23 September 2015

I'm usually not a review kinda guy but the service that the bar and restaurant that I had dinner and drinks at were very awesome and attentive...Alex our bartender went above and beyond his service..making sure the drinks and the atmosphere were fresh..great guy to chat with over some cold brews. After having drinks the manager Cynthia asked if we...

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Helpful?
1Thank Darrell M
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Darrell M, Thank you for your incredible review of your recent Holiday Inn Riverwalk experience! I was just thrilled to read of how much you enjoyed your time with us, and of your encounters with our Food and Beverage team. I am greatly looking forward to sharing your kind comments with them and the rest of the team at...

Saint Charles, Missouri
Reviewed 21 September 2015

There were 3 women who got away for a girls weekend. Two had never been to SA and one had. The parking for $22.00 is a bit much but I guess that is pretty standard on the Riverwalk. The spaces were very small and tight to get into. We had a problem with our AC it didn't seem to cool...

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Helpful?
1Thank laurie1534
HIRiverwalk, Executive Assistant at Holiday Inn Riverwalk, responded to this review

Dear Laurie1534, Thank you for taking the time to review your recent stay with us at Holiday Inn Riverwalk. We are happy to read that you had an overall positive experience, and are glad that any issues that you encountered at the hotel were resolved to your satisfaction. Additionally, I would like to extend my apologies for your encounters while...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 

Additional Information about Holiday Inn Riverwalk

Address: 217 N St. Mary's St., San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: RM798 - RM1,649 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Riverwalk 3*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG and Hotels.com so you can book your Holiday Inn Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn
Hotel Style:
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Riverwalk staff and other travellers.
27 questions
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Questions? Get answers from Holiday Inn Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“balcony with river view”
 of 5 bubbles juliekI9143SW, 24 Feb 2017 | Read review
“The balcony rooms overlooking the riverwalk are very nice”
 of 5 bubbles 969ken, 19 Feb 2017 | Read review
“Ask for a Riverwalk view, it is really nice and does not get loud at night.”
 of 5 bubbles 29phillipv, 1 Feb 2017 | Read review
“Choose one with balcony facing the Riverwalk.”
 of 5 bubbles 383tabithal, 28 Jan 2017 | Read review
“Ask for a Riverwalk view room.”
 of 5 bubbles 63Lincoln, 26 Jan 2017 | Read review
5 of 5