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Omni La Mansion del Rio

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Omni La Mansion del Rio
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3,378 Reviews from our TripAdvisor Community

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Showing 3,339: English reviews
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Dallas, TX
Reviewed yesterday NEWvia mobile

I had a one night stay here for business. I got in before noon and the front desk checked me in and called when my room was ready. Our meeting rooms were nice bed the cookies at break were delicious. That evening a lady came by and delivered water and ice, and also a small box of Guatemalan worry dolls....

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Helpful?
Thank AmyNNN
Glen Ellyn, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 16 February 2017

I stayed at this Omni recently on a girl's weekend. When we checked in, we were taken care of by Samantha who honestly had customer service and hospitality skills commensurate with stays I have had at the Four Seasons and The Ritz. She was helpful with where to eat, what to see...the list goes on. The location of the hotel...

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Helpful?
2Thank jennlarra
About Hotel's Favourite Review
OLMDRSA, Manager at Omni La Mansion del Rio, responded to this review

We appreciate your positive feedback. I will inform Samantha on the job well done as she is definitely an asset to the front desk. We hope to have you return whether it is for another girls weekend or for a different reason. Thank you and enjoy your weekend.

Dallas, United States
Reviewed 2 days ago NEW

Our San Antonio experience was enhanced by our choosing La Mansion del Rio as our hotel. The staff, amenities and accommodations were very good. We loved the dining room for breakfast. We would certainly return and recommend the hotel whole heartedly.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank 774harrieth
OLMDRSA, Manager at Omni La Mansion del Rio, responded to this review

Dear 774harrieth, We are very pleased to hear about your experience with us at the Omni La Mansion del Rio. We pride ourselves in delivering exceptional service and hope to be your only choice when visiting San Antonio. Bryan Davis

Humble, United States
Reviewed 3 days ago NEW

Don't buy the breakfast package. They consider this to be complimentary even though you pay more than you would for a regular room. The only good thing about this hotel was the valet service, the movie night by the pool, and the one front desk lady who offered to bring a microwave to our room to heat up a 3lb...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank brandic726
Grant_Faber, Manager at Omni La Mansion del Rio, responded to this review

Dear brandic726, Thank you for providing us with insight into your stay. I apologize that everything was not entirely to your satisfaction. Please be assured we are anticipating a renovation very soon. The cost of the unused breakfast vouchers should be refunded to your credit card very soon. Please do not hesitate to contact me directly, if I may be...

San Antonio, United States
Reviewed 3 days ago NEW

I got a room near the elevator and the entrance door. It was so noisy that I couldn't sleep at all. Such room can't be used as a guest room. Also the room is very poorly maintained. And if it was not enough, after I left I also got charged for something extra, while I didn't use any extra service...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank 757gadr
Grant_Faber, Manager at Omni La Mansion del Rio, responded to this review

Dear 757gadr, I deeply regret the disappointment you encountered on your recent stay. If you are still having challenges getting these issues resolved, please feel free to contact me via e-mail at gfaber@omnihotels.com. Kind Regards, Grant Faber Hotel Management

San Antonio, Texas
Reviewed 4 days ago NEW

Great location for walking to all the attractions in downtown San Antonio. Get a room with Riverwalk view, it is worth it. I had to move rooms once, but all the other times the rooms have been nice. Parking is expensive, but there is a city lot across the street.

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Helpful?
1Thank thefamilythattravels
OLMDRSA, Manager at Omni La Mansion del Rio, responded to this review

Dear thefamilythattravels, Thank you for your feedback. We are happy to hear you have been enjoying our accommodations and location on the Riverwalk. We appreciate your loyalty and look forward to welcoming you back. Bryan Davis

Monmouth, Illinois
Reviewed 4 days ago NEW

This is a nice, older hotel with very helpful staff people. But the walls are thin and so a quiet night was hard to find for me. But if that doesn't bother you, you'll find good service and a well located hotel in downtown San Antonio.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
1Thank Sarah M
OLMDRSA, Manager at Omni La Mansion del Rio, responded to this review

Dear Sarah M, We appreciate your comments and feedback on our property and staff. We hope to have an opportunity to host you again. Bryan Davis

Dallas, Texas
Reviewed 5 days ago NEWvia mobile

We visited for spring break with our two young daughters. Rooms are nice and clean, pool is nice, and restaurant is outstanding. The staff at the hotel is excellent. There was a problem with our room and the hotel was very accommodating and made sure we were happy.

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Helpful?
Thank LoloTX
OLMDRSA, Manager at Omni La Mansion del Rio, responded to this review

Dear LoloTX, Thank you for sharing your experience. We are happy to hear we were able to better accommodate room needs for you and your family. We hope to be on the top of your list when in San Antonio. Bryan Davis

Killeen, Texas, United States
Reviewed 5 days ago NEWvia mobile

My favorite part about my visit was how accessible the river walk was. The room we stayed in was clean, the bathroom was roomy and the service was good. I personally didn't like the fact that the decor was so dated, but if clean is all you're going for, then this is a good start. They have a little single...

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Helpful?
Thank Eunbit H
OLMDRSA, Manager at Omni La Mansion del Rio, responded to this review

Dear Eunbit H, Thank you for your review. We appreciate the feedback and hope to have you as our guest in the near future. Bryan Davis

Salt Lake City, United States
Reviewed 5 days ago NEW

The hotel itself is beautiful, the service at the front desk was not the best and so overall my experience was not the greatest. They kept giving us the run around once we got there with some issues we had with how to pay for the hotel, so the entire trip we had to worry about that instead of just...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank monicagU1546KA
Grant_Faber, Manager at Omni La Mansion del Rio, responded to this review

Dear monicagU1546KA, Thank you for providing us with feedback. I apologize for the poor service you received from our front desk staff. Please be assured we will use your comments as a training opportunity for our staff. Feel free to contact me directly, if you wish to chat further. Best, Grant Faber Hotel Management

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
El Colegio
El Colegio
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
One of the top hotels in the city, a historic hotel and Spanish hacienda style hotel, filled with charm & located on the renown River Walk. ... more   less 

Additional Information about Omni La Mansion del Rio

Address: 112 College St, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: RM979 - RM2,264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni La Mansion del Rio 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio
Hotel Style:
#7 Romantic Hotel in San Antonio
#8 Spa Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#18 Family Hotel in San Antonio
#23 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Omni La Mansion del Rio staff and other travellers.
40 questions
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Joliet, United States
Cheyenne, Wyoming
Kilsyth, United Kingdom
Palm Bay, Florida

See all questions (40)

Questions? Get answers from Omni La Mansion del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to request a room that doesn't overlook a wall :)”
 of 5 bubbles IslamoradaSteve, 11 Mar 2017 | Read review
“Get a room overlooking the river walk.”
  • The view from the balcony
  • Robes in the closet.
 of 5 bubbles MommyTravels_net, 7 Mar 2017 | Read review
“The river view is worth the price.”
 of 5 bubbles pnedry, 21 Feb 2017 | Read review
“The higher the room, the less noise you get from the riverwalk.”
 of 5 bubbles alexp145, 13 Feb 2017 | Read review
“Ask for a room facing the Riverwalk although that might be noisy since there is a lot of night life out there!”
 of 5 bubbles traveljane2015, 1 Feb 2017 | Read review
5 of 5