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San Antonio Marriott Riverwalk

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1,094 Reviews from our TripAdvisor Community

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There are newer reviews for San Antonio Marriott Riverwalk
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Showing 1,066: English reviews
fla
Reviewed 11 June 2015

I love the hotel. I am here on a business trip and have a beautiful view of the Riverwalk. I would give it a five because I love it here. Except that I have ordered four expensive meals, two from room service and two from the bar. All of the meals were lousy, and I am not picky at all....

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2Thank terraiasco
Mark V, Front Office Manager at San Antonio Marriott Riverwalk, responded to this review

Dear terraiasco, Thank you for your review. We take great pride in providing our guests with exceptional service and that also includes outstanding meals. We sincerely apologize for disappointing you and for falling short of your expectations. Our chefs take immense pride in pleasing our guests with deliciously prepared meals so I will definitely share your thoughts with them. We’re...

Houston, Texas
Reviewed 10 June 2015

The management was rude and unprofessional. The hotel itself was good but the inconvenience and the unprofessionalism ruined the whole experience. Unnecessary charges that you would have to call and have them remove it and all they will say is "sorry".

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3Thank M A
Mark V, Front Office Manager at San Antonio Marriott Riverwalk, responded to this review

Dear M A, Thank you for sharing your story. There is never any excuse for rudeness and unprofessionalism from any of our staff members. I’m very sorry for the inconvenience and frustration you experienced while we were supposed to do the opposite; that is to create the best hotel experience possible. Please allow me to apologize for falling short of...

Bridgeport, Texas
Reviewed 10 June 2015

Service is always excellent as well as clean rooms and comfortable beds. It's where we prefer to stay when in San Antonio. Easy to get in and out of. Very quick check in time. Staff is very friendly and helpful.

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2Thank KristiandDon
Mark V, Front Office Manager at San Antonio Marriott Riverwalk, responded to this review

Dear KristiandDon, It’s always great to hear from returning guests; we appreciate your continued support. We work very hard to ensure our delivery of service goes beyond the expectation. Thank you again for your post. We look forward to another visit All the best,

Reviewed 7 June 2015 via mobile

Nice and friendly staff. Easy check in and nice meeting rooms. Always fun to stay on the Riverwalk. Bell staff, housekeeping and front desk were great. Maintenance responded quicly to a simple running toilet issue.

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Helpful?
1Thank Karl A
Mark V, Front Office Manager at San Antonio Marriott Riverwalk, responded to this review

Dear Karl A, Thanks for a great post. I’m thoroughly pleased you found our staff to be nice and friendly. I’m also pleased our maintenance staff responded promptly to the issue you experienced. Our staff stands ready to host you brilliantly on your next visit. All the best,

Old Bridge, New Jersey
Reviewed 4 June 2015

This is very conveniently located on River walk with easy access to many great attractions. Service is great, rooms are clean and pool area in really nice. Will definitely stay again when I visit San Antonio again

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2Thank adnanshamsi
Mark V, Front Office Manager at San Antonio Marriott Riverwalk, responded to this review

Dear adnanshamsi, Thanks for your post. I’m pleased you enjoyed your stay with us. We look forward to hosting you on your next return visit so you can once again enjoy the perks of our great location, our new rooms and outstanding staff. All the best,

Berkeley, California
Reviewed 2 June 2015 via mobile

It's a great location. Everything in Ros is new. (3 of the 6 electric sockets didn't work nor did the USB port charging stations) but it all looked great. Location is hard to find if you are not familiar cause it's sandwiches between another marriott and a Hyatt with no easy Access as it's above. Busy parking garage. Additionally there...

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Helpful?
Thank dcuf33
Mark V, Front Office Manager at San Antonio Marriott Riverwalk, responded to this review

Dear Dcuf33, Thank you for your comments. We take your feedback very seriously, as it allows our hotel to continue to strive to provide our guests' with a high level of service and product. I apologize for the inconvenience of the electric sockets and USB port charging station as I know how important these items are to guests' like yourself....

Winter Park, Florida
Reviewed 2 June 2015

Terrific location for anyone attending a convention at the Gonzalez Center. Nearby is the Alamo as well and the Riverwalk. Rooms were clean and staff attentive. Was pleased with the overall experience and would definitely recommend

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1Thank Lizzie H
Mark V, Guest Relations Manager at San Antonio Marriott Riverwalk, responded to this review

Dear Lizzie H, Thanks for your post. I’m delighted in your recommendation. Our staff works very hard to provide you, our guest, superior service that will keep you coming back. With our location across the street from the convention center and steps away from the beautiful River Walk, we are the perfect choice. Our attentive staff is ready to host...

Austin, Texas
Reviewed 2 June 2015

This place was a blast located on the riverwalk in San antonio. The food was great the beds were nice and soft room service was not too expensive. They had a piano girl playing a piano in the main entrance. I will defenitly go to this place again for sure.

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1Thank konikowski
Mark V, Guest Relations Manager at San Antonio Marriott Riverwalk, responded to this review

Dear konikowski, Thanks for rating our hotel. I’m very pleased you liked our hotel so much. With our perfect location on the River Walk, we hope many more visits are in store; we’d love to have you stay with us again. All the best,

Towanda, Illinois
Reviewed 31 May 2015

Stayed here for a work conference. It is across the street from the Henry Gonzalez Convention Center, so very convenient. It is also about a block from a mall and a couple of blocks from the actual riverwalk, so you can't beat the location. The hotel itself is very nice; my room was modern and well-equipped. Highly recommend!

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Thank SaraBourque
Mark V, Guest Relations Manager at San Antonio Marriott Riverwalk, responded to this review

Dear SaraBourque Thanks for your post. We agree ours is a perfect location whether you’re here for business or pleasure. Our balcony rooms are perfect after a long day of meetings to just sit back and enjoy the scenery and people watch. We appreciate your recommendation! Hope to see you again soon. All the best,

Baltimore, Maryland
Reviewed 28 May 2015

I stayed at the Marriott San Antonio Riverwalk in April for a recruitment trip to the city. The outside of the building is a little deceiving and cold while the inside is absolutely beautiful. I was pleased to see that my room was completely renovated with modern and sleek decor topped with a beautiful view of the Riverwalk below. The...

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1Thank Nicole D
Mark V, Guest Relations Manager at San Antonio Marriott Riverwalk, responded to this review

Dear Nicole D, Thanks for such a great review. You touched on so many things that make our hotel the place to stay. I’m glad you liked our brand new rooms, the newest rooms on the River Walk, I might add. Indeed, the views from our new balcony rooms are a thing of beauty. Our location, directly on the River...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about San Antonio Marriott Riverwalk

Address: 889 E Riverwalk, San Antonio, TX 78205-3915
Region: United States > Texas > San Antonio > East Side
Price Range: RM634 - RM1,751 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Antonio Marriott Riverwalk 4*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, TripOnline SA, Odigeo, Priceline, HotelsforEveryone and Jetsetter so you can book your San Antonio Marriott Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott San Antonio Riverwalk Hotel San Antonio
San Antonio Marriott
Hotel Style:
#13 Spa Hotel in San Antonio
#17 Luxury Hotel in San Antonio
#43 Romantic Hotel in San Antonio
#78 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from San Antonio Marriott Riverwalk staff and other travellers.
17 questions
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Questions? Get answers from San Antonio Marriott Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the west side, facing the riverwalk”
 of 5 bubbles Retinol13, 6 Dec 2016 | Read review
“Ask for a balcony room overlooking the Riverwalk.”
  • Balcony view from our room
 of 5 bubbles ladybugg73, 3 Dec 2016 | Read review
“Ask for a room that overlooks the Riverwalk”
 of 5 bubbles P8862DWjeffs, 29 Nov 2016 | Read review
“High floor facing Riverwalk”
 of 5 bubbles flatfaces, 6 Nov 2016 | Read review
“I love the room towards the city great view”
 of 5 bubbles faganf, 1 Nov 2016 | Read review
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