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DoubleTree by Hilton Hotel San Antonio Airport

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DoubleTree by Hilton Hotel San Antonio Airport
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1,059 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel San Antonio Airport
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Showing 997: English reviews
Harrisburg, Pennsylvania
Reviewed 12 July 2016

I woke up to roaches in my room. I was disgusted. Staff handled my situation well but didn't remove the thought of what may of happened during my sleep. The next day all I thought about was stuff crawling on me

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jason M
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, I am glad the staff acted accordingly but I truly apologize for any issue in our guestrooms including encountering a pest. Please accept my apology and know we take this feedback very seriously. We work with a reputable pest control service and we will get this corrected quickly. Yours in hospitality, Callan H General Manager

Mexico City, Mexico
Reviewed 11 July 2016

We used to come to this hotel quite often, but lately we stayed mostly downtown. This time we decided to stay again at the Double Tree and we were very happy to find that it still is a great place to stay. It is in front of the North Star Mall and the hotel has a shuttle to take you...

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Helpful?
Thank Carolina B
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you very much for coming back to stay with us. Please allow us to host your next stay in our area. Yours in hospitality, Callan H

Corpus Christi, Texas
Reviewed 10 July 2016

Wonderful experience, staff is always ready to help & the breakfast is amazing! We did experience that our room was a bit hot but they sent someone right away to fix our air conditioner! I Would definitely recommend this hotel!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Z7304ZKlaurend
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for the nice compliment. We are grateful you choose to stay with us and allowed us to fix the problem with your air conditioning. Yours in hospitality, Callan H

Centennial, Colorado
Reviewed 10 July 2016

Nothing special. Good staff here but the hotel is so outdated that you won't really want to be here. Little things like no air conditioning in the elevators immediately knock out down a few pegs in your mind.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jacob S
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your feedback. We strive to provide a great experience. Please accept my apology for a stuffy elevator. Yours in hospitality, Callan H

delrio, United States
Reviewed 9 July 2016

I absolutely love staying here. I have always been made to feel at home and everyone is truly genuine in the manner in which they conduct themselves. They will go out of their way to make your stay a pleasant one.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Maria (Sandi) W
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you very much. Your kind compliment made our day. Yours in hospitality, Callan H

Terry, United States
Reviewed 9 July 2016

Room was very hot and the bed was way to soft which made it uncomfortable, when you sat on the bed you would sink into it making it hard to get comfortable. No icebox or microwave in room made it inconvenience.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Christopher F
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and your feedback. We do not have refrigerators in all of our rooms but we do offer them via request and availability. Yours in hospitality, Callan H

Baton Rouge, Louisiana
Reviewed 9 July 2016

The bed was awful. I woke up with an aching back every morning. The whole bed would move if either of us would turn or adjust to try and get comfortable. We had a king size bed with small full size pillows. They only put two towels in the room. I had to request an extra towel every night. I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Randoph B
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Randoph B, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with the comfort of your bed and the number of towels in the room. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Thank you again for...

Monterrey, Mexico
Reviewed 8 July 2016

When I arrived to the hotel I left a paper bag over the desk with a few snacks I bought on the way to San Antonio (peanuts, pistachios and chips) but I also put my partner's house keys in there with a USB key and other personal belongings. The following day we went out and when we returned we noticed...

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Helpful?
Thank José M
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear José M, Thank you for taking the time to send us a review. We’re very sorry for the inconvenience encountered. We’ve addressed the problem you mentioned with our housekeepers so this will not be an issue in the future. Thank you for alerting us to this, and we hope you’ll give us another chance to make it right.

Houston, Texas
Reviewed 8 July 2016

The room was clean top to bottom. I wasnt expectig. First time staying there. I loved it. I wished I could stay longer but my holiday weekend was over. I hope to come back again and enjoy this stay. Check in and out fast and easy no hassle.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank carloso268
United States
Reviewed 8 July 2016

The only drawbacks are the elevators were hot and having breakfast for the price would be nice. Rooms were very nice and clean. Pool area very nice and roomy. I would recommend this hotel to friends and family.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Angela B

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Region: United States > Texas > San Antonio
Price Range: RM481 - RM839 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree
Hotel Style:
#6 Green Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel San Antonio Airport staff and other travellers.
4 questions
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San Antonio, Texas
Dallas, Texas
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel San Antonio Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I liked the rooms surrounding the courtyard.”
 of 5 bubbles robj379, 22 Mar 2017 | Read review
“Ask for a fridge/microwave combo.”
 of 5 bubbles MelissaH757, 24 Feb 2017 | Read review
“Book facing the courtyard”
 of 5 bubbles I6903ACdavidb, 23 Jan 2017 | Read review
“may want to get courtyard view room to be away from street noise, but wasn't bad”
 of 5 bubbles hungry-chief, 31 Dec 2016 | Read review
“Patio views are nice”
 of 5 bubbles edkiii, 19 Nov 2016 | Read review
5 of 5