We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hilton Palacio del Rio

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hilton Palacio del Rio
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,463 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,422: English reviews
Houston, Texas
Reviewed 2 days ago NEW

This was a great hotel, with Hilton quality. We stayed here over the Thanksgiving weekend when it was rather busy! I really liked the modern décor and the saddles in the bar area. The location was great, walking out onto the Riverwalk directly after a breakfast including freshly made omelettes by a very friendly lady. We walked everywhere we needed....

 Report
Helpful?
Thank TheLight
Madison, Wisconsin
Reviewed 2 days ago NEW

We really liked this hotel for its location to the start and finish lines of the Rock 'n Roll San Antonio marathon. A block one way to the start and a couple blocks the other way to the finish. And right on the River Walk, so easy to find lots of good restaurants right there. Great location! We were there...

 Report
Helpful?
Thank WiscDoll
Reviewed 3 days ago NEW

I stayed at Palacio del Rio for a professional conference. I experienced outstanding costumer service. The staff went way beyond the normal duties of regular costumer service. I ran into an unusual problem at 10 pm at night. I had gotten a curling brush stuck in my hair. I looked like Frankenstein bride. I called down to the service desk...

 Report
Helpful?
Thank Emily S
Wausau, Wisconsin
Reviewed 3 days ago NEWvia mobile

Walking distance to the Alamo, only a few blocks, and right on the Riverwalk! Staff was great and rooms very comfortable. Refrigerator in our room which is great if you have a doggy bag or keeping drinks cold! Excellent breakfast buffet in Riverwalk Cafe, included for Honor Level guests probably higher levels, no Executive Lounge here though. Nice health club...

 Report
Helpful?
Thank Tom P
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Tom P., Your high praises have started our morning off on a wonderful note! As we strive for your complete and total comfort, it is reassuring to read of how much you enjoyed your recent stay with us. We greatly appreciate your loyalty to the Hilton brand and look forward to welcoming you back for another memorable experience. Safest...

Beaumont
Reviewed 3 days ago NEW

Great staff at all levels; front desk, River's Edge Cafe', housekeeping. We were on the 11th floor and it was quiet. It was a rainy weekend so we were unable to enjoy our balcony; maybe next time. Nice seating areas in the lobby where we could watch the ducks swim down the riverwalk.

 Report
Helpful?
Thank Rachel W
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Rachel W., Thank you so much for taking the time to review your stay with us! Our staff will be pleased to know of how much you appreciated our dedication to providing nothing but the finest in Texan hospitality. Do let us know if there is anything we could have done differently to ensure you a 5-star stay! Safe...

Houston, Texas
Reviewed 4 days ago NEW

We stay at this hotel every time we visit San Antonio. Great location on River Walk. Customer service is excellent. They make sure any minor issues don't become big issues. Unfortunately it rained the entire time we were there. When we reported a problem with our central heat, Eddie Lopez quickly fixed the problem. He was very professional & courteous....

 Report
Helpful?
Thank carlevans93101
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Carlevans93101, We are thrilled to read of your positive experiences with our team members, including Eddie and Jeremy! As we are always striving to exceed expectations, it brings us great joy to read of how much you enjoy staying with us each time your travels bring you to San Antonio. Do return soon, Zain Bidiwala

Dallas, Texas
Reviewed 5 days ago NEW

The location is fabulous, right on the River Walk. Also 2 blocks from Alamo (must see) and the Riverside Mall. The staff at the Hilton is very accomodating - ranging from the front desk, maids, and valet.

 Report
Helpful?
Thank Jonni F
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jonni F., Thank you so much for choosing to stay with us while in San Antonio! We strive to exceed your expectations each day, and our team will be elated to read of how much you enjoyed your experience. Do return soon, Zain Bidiwala

Reviewed 6 days ago NEWvia mobile

Professional staff. Clean rooms. Nice gym. Easy access to highways. Close to stadium and river walk. Breakfast if top notch. Personal computer devices worked fine on their wifi but my work laptop kept getting kicked off. Only complaint is parking. Way over priced in my opinion. So much so that I don't think I will be staying here again.

 Report
Helpful?
2Thank Stanimal14
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Stanimal14, Thank you for taking the time to candidly share your recent stay with us. Our team is always striving to exceed your expectations, and reading of all the qualities that you appreciated about our property, we are humbled. In regards to our parking rates, we are constantly looking to provide the best value to our guests. When comparing...

Reviewed 6 days ago NEWvia mobile

The hotel is awesome, with great views of riverwalk and central location. The service and attention to detail is just great, esp. the front desk employee Alex sent us a complimentary box of chocolate covered strawberries on our anniversary night...such a nice and thoughtful gesture!!! Will definitely come here again!

 Report
Helpful?
1Thank Ashwin J
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ashwin J., We are elated to read of the personal connection our team formed with you during your recent anniversary stay with us! It brings us great joy to have had the opportunity to host you and hope to see you both back for another memorable experience. Safest holiday travels, Zain Bidiwala

Lehi, Utah, United States
Reviewed 6 days ago NEWvia mobile

Great hotel right on the river walk. Great views and nice little patio with your room. Room service was fast and food was very good. You could not get a better location by river walk, McDonald's, mall, Alamo, and many other great things. Hotel staff was very great. I am going to bring my family back here!

 Report
Helpful?
1Thank Michael I
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Michael I., We are elated to read of how much you enjoyed your stay with us! Our location truly does lend itself to easy access to all the attractions in downtown San Antonio. With the Alamo, The Shops at Rivercenter and the Torch of friendship, all within two blocks - you have it all! Do return with the whole...

682 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (644)
Viewed
View from Room (84)
Viewed
Hotel & Grounds (106)
Viewed
Room/Suite (127)
Viewed
Bathroom (41)
Viewed
Dining (16)
Viewed
Pool/Beach Area (10)
Viewed
Family/Play Areas (1)
Viewed
Other (259)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (38)
Viewed
Hotel & Grounds (11)
Viewed
Dining (2)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Room/Suite (7)
Viewed
View from Room (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travellers also viewed these San Antonio hotels
East Side
The Westin Riverwalk, San Antonio
East Side
Omni La Mansion del Rio
Omni La Mansion del Rio
#19 of 357 in San Antonio
3,151 reviews
Hotel Contessa
#11 of 357 in San Antonio
2,864 reviews
Show Prices
Show Prices
Show Prices
East Side
Hyatt Regency San Antonio
Hyatt Regency San Antonio
#18 of 357 in San Antonio
2,573 reviews
Hotel Valencia Riverwalk
#6 of 357 in San Antonio
2,682 reviews
Downtown
Drury Inn & Suites San Antonio Riverwalk
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Region: United States > Texas > San Antonio > East Side
Price Range: RM709 - RM1,795 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Travelocity, Hotels.com, Priceline, Cheap Tickets, Odigeo and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
23 questions
Ask a question

See all questions (23)

Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I recommend the Riverside with balcony.. The other side is looking over a big park, which is under construction.”
 of 5 bubbles emilysK6080OP, 7 Dec 2016 | Read review
“Always ask for a "river view" room and try to get a room like 526. The views on the other end of the hotel (such as 904) are not as good.”
 of 5 bubbles carlevans93101, 6 Dec 2016 | Read review
“ask for a room with a view of the River Walk when MAKING your reservation.”
 of 5 bubbles Babysis727, 5 Dec 2016 | Read review
“15th floor Riverwalk side balcony with 2 chairs and table view of all the Christmas lights for quite a distance. Great room!”
 of 5 bubbles kktalbert, 3 Dec 2016 | Read review
“choose a room on the river walk side, it costs a little bit more but worth it.”
 of 5 bubbles 177rodinama, 3 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay