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Hilton Palacio del Rio

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Traveller (879)
Room & Suite (345)
Dining (29)
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Overview
  • Excellent58%
  • Very good29%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“convention center”(290 reviews)
“the river”(396 reviews)
“valet parking”(151 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Hilton Palacio del Rio
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Palacio del Rio
Special Offer: Double Points, Every Stay
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,170)
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3,115 results
Traveller rating
1,763
903
275
106
68
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LanguageEnglish
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1,763
903
275
106
68
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All reviewsconvention centerthe rivervalet parkingself parkroom servicelobby barper daytwo blocksvalet servicerivercenter malleasy accesspilarbalconyelevatorfloorriverwalkalamo
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1 - 5 of 3,115 reviews
Reviewed 4 days ago via mobile

My husband and I couldn't have been more pleased with our stay here on the Riverwalk. Perfect location. Staff so helpful (especially Ernest ) Lovely room, rooftop pool. Loved the hotel bar, perfect view of Riverwalk ( and Armed Forces Day Parade) bartender and waitress...More

1  Thank Patti973
Hotel's Favourite
Reviewed 13 March 2018

Palacio Del Rio is one of my favorite hotels. From the moment that I arrive, the bellman and valet team like Taylor, Miguel, Israel and Jonathan are there to assist you. Brandi and Minerva at the front desk welcome you like a member of the...More

1  Thank W L P
Response from Tracie A, Public Relations Manager at Hilton Palacio del RioResponded 1 April 2018

Dear WLP, Thank you for taking time to write us a 5-star review. Your compliments are appreciated and will be shared with our Front Desk, Food & Beverage, Banquets, Events, and Housekeeping team members. We're glad you chose to stay with us and look forward...More

Reviewed 1 week ago

The property was in an excellent location. Room was great, clean and great view. not many dining choice during our visit. excellent desk service and valet. Self Park was around the corning, a little out of the way.

Thank PalmBreezes
Response from TAsanantonio, Public Relations Manager at Hilton Palacio del RioResponded 1 week ago

Dear PalmBreezes, Thank you for taking time to write a 5-star review. Your compliments are appreciated and will be shared with our Front Desk, Front Drive and Housekeeping team members. Wishing you happy travels, and thank you again for choosing to stay with us. Tracie

Reviewed 1 week ago

We were not guests at the hotel but we did walk there one morning for breakfast. Their breakfast buffet is excellent. Our waitress, Shannon took great care of us even on a busy morning. Then the manager, Norma came to check on us, asked if...More

Thank DebS20181313
Response from TAsanantonio, Public Relations Manager at Hilton Palacio del RioResponded 1 week ago

Dear DebS20181313, Thank you for taking time to write a 5-star review about our River's Edge Café. Happy belated anniversary and glad you chose to celebrate with us! Your compliments are appreciated and will be shared with Norma and the rest of our Food &...More

Reviewed 1 week ago

The hotel appeared to be clean but the smell of Fabreez gave it away. I upgraded my room and paid extra for it, but it was dirty. The service in the restaurant was very slow. The waitress made a mistake on the bill and said...More

Review collected in partnership with Hilton Hotels & Resorts
Thank goodinet
Response from TAsanantonio, Public Relations Manager at Hilton Palacio del RioResponded 1 week ago

Dear goodinet, Thank you for taking time to write a review. Your comments are appreciated and have been shared with our Housekeeping and Food & Beverage Team for continued training purposes. Please accept our apologies for your not having a 5-star experience, and hope you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$175 - US$450 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#23 Family Hotel in San Antonio
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$175 - US$450 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#23 Family Hotel in San Antonio
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (879)
Room & Suite (345)
Dining (29)
Pool & Beach (10)
Business Centre & Event Rooms (16)
Family and Play Areas (2)
Questions & Answers
Ask a question
thomasr1950
18 October 2017|
AnswerShow all 11 answers
Response from hippiechickwoman | Property representative |
yes and every room has a balcony!
1
Vote
Elizabeth W
10 August 2017|
AnswerShow all 5 answers
Response from Linda H | Reviewed this property |
No. I took a cab to the hotel and it ran about 32 dollars plus tip on the way to the hotel. On my return trip I used UBER and it cost about 15 dollars tip included in price. UBER rates may depend on time of day and... More
1
Vote
Rick w
9 July 2017|
Answer
Response from Bashment31 | Reviewed this property |
Yes
1
Vote
Room Tips
"higher floors are quieter"
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"If needing river walk view room , choose one to your right when looking out the window (the water tower is on..."
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"high floor with river view"
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"Riverwalk view balcony is fantastic!"
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