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Hilton Palacio del Rio

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2,453 Reviews from our TripAdvisor Community

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Showing 2,412: English reviews
Findlay, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

This hotel is appropriately located on the Riverwalk and within walking distance to many places of interest. Being here early December we ended up with 4 days of rain n and off. We were still able to walk to most of our interests and there are plenty of places to dine and shop. The lights are beautiful! The hotel staff... More 

Helpful?
Thank kktalbert
Amarillo, Texas
Level Contributor
7 reviews
Reviewed yesterday NEW

The hotel is very clean and inviting. The staff were extremely helpful about questions concerning the hotel, things to do in San Antonio, and the river walk. The hotel is right on the river, about in the middle and has balconies. We stayed on the 15th floor that has an excellent view of the river walk and downtown . A... More 

Helpful?
Thank 177rodinama
Dallas
Level Contributor
188 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
Reviewed 2 days ago NEW via mobile

All you HILTON frequent sleepers will be asked if you want breakfast or points. Take the points! This hotel is in the perfect spot downtown to stroll to a nice breakfast place. There are others but I really like Schilo's which is around the corner and across the river. About a 2 min walk. This property has no executive lounge... More 

Helpful?
Thank joelinda
Illinois
Level Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 days ago NEW

Stayed at the Palacio del Rio for 3 days in November while visiting San Antonio. We arrived from the airport and were immediately checked in. Our room was a good size and the bed was wonderful. We had no trouble sleeping, which is unusual for me especially. Bathroom was big and clean. Each room has a nice balcony. One side... More 

Helpful?
Thank HRN95
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear HRN95, Thank you so much for choosing to stay with us, while visiting San Antonio. Every opportunity we get to host you is special to us. From ensuring you a quick check-in and providing a comfortable guest room, to ensuring amenities are stocked and replenished without delay - you are our focus. Our staff will be elated to hear... More 

Missouri, United States
1 review
Reviewed 4 days ago NEW

Perfect location on the Riverwalk! We had a Riverview room. It had a wonderful of the Riverwalk and we were able to watch the Holiday Parade on the River from our balcony. Beautiful room, great accommodations, good restaurants. Very convenient. Friendly staff.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank tiffanymU551UY
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear TiffanymU551UY, Thank you so much for choosing to stay with us for the River Lighting Parade! We are elated to read of your memorable experience and would love to host you again in the future. Also, your kind words regarding our well-kept guest rooms, delicious dining options and helpful team members will surely be shared with our management team.... More 

Houston, Texas
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 days ago NEW

Do not stay at this hotel if you intend to get some sleep. Or, if you do, stay on the Riverwalk side. It's ironic that I suggest this because you usually hear that the noise from the Riverwalk partying will keep you up at night, but that is nothing compared to what we had to put up with from the... More 

Helpful?
Thank Texasstarr
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Texasstarr, Please accept our heartiest apologies for the inconvenience you faced from outside noises. I can assure you, that this is not a common occurrence, and even less, any sort of gang activity. We are in the safest part of downtown and have not experienced anything of the sort in recent history. Also, your comfort is our priority, far... More 

Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 days ago NEW

Booked a 3 night stay here Sun-Wed after Thanksgiving. Ths place is awesome. It is locatied in a prime Riverwalk location, you just walk right out onto the walkway. The rooms are clean and spacious with amazing views, and very confortable beds. Love the elevator that goes direct to the upper floors. Was able to watch the Patriots game in... More 

Helpful?
Thank Sherry A
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sherry A., It sounds as though you received a true 5-star Palacio del Rio stay with us! We are so glad to hear of how much you enjoyed our premier River Walk location, exciting Tex's Sports Bar and comfortable guest rooms. We are here to exceed your expectations each day, and it seems as though this has been achieved.... More 

Georgetown, Texas
1 review
Reviewed 4 days ago NEW

The room and view were great. It was a busy hotel and the staff seemed overwhelmed at times. The hotel is over 50 years old, but looks very modern inside. You cannot beat the location right in the center of the Riverwalk.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank jerryhE1043CR
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JerryhE1043CR, Thank you so much for spending your Thanksgiving weekend with us! With the River Walk lit for the holiday season, you picked the perfect time to visit. As we approach our 50th anniversary in 2018, we will be sure to provide the same high-quality amenities and service that our most loyal guests have been experiencing for years, now.... More 

Houston, Texas
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 5 days ago NEW

I am a Hilton Honors member and I got a room on the Hilton Honors floors of the hotel. There were no real HH amenities at this hotel. I did get a slightly lower rate and free Wi-Fi. However, the hotel tried to not honor my special rate when I checked out. I had to show an email from HH... More 

Helpful?
Thank South4Scuba
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear South4Scuba, breakfast full service, high-class hotel parking Firstly, we thank you for your HHonors membership, as well as for your loyalty to the brand. We sincerely apologize for not exceeding your expectations upon your recent stay with us. As for HHonors amenities, we do offer the best available rate and free Wifi, just as you received. Also, for gold... More 

Denver, Colorado
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 days ago NEW via mobile

Great Hotel, right on the riverwalk. Easy access from the Airport about $31.00 cab ride. Friendly staff and very informative about area. Rooms are updated and nice, very comfortable. Restaurant has a great Breakfast Buffet, and good lunch choices. Did not try their dinner menu but it looked good.

Helpful?
Thank ronkaren1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear RonKaren1, Thank you so much for taking the time to review your recent stay with us. We would love to know what we could have done differently to ensure you a true 5-star stay. Please feel free to e-mail me directly at zain.bidiwala@hilton.com with any suggestions for improvement! Do return soon, Zain Bidiwala More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: RM711 - RM1,792 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton Hotels, Booking.com, Expedia, Priceline, Cheap Tickets, Odigeo, Travelocity and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
22 questions
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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“15th floor Riverwalk side balcony with 2 chairs and table view of all the Christmas lights for quite a distance. Great room!”
 of 5 bubbles kktalbert, 3 Dec 2016 | Read review
“choose a room on the river walk side, it costs a little bit more but worth it.”
 of 5 bubbles 177rodinama, 3 Dec 2016 | Read review
“Choose a floor above 12 for good city views. I believe it is the south side rooms that face the riverwalk, which are more expensive.”
 of 5 bubbles HRN95, 1 Dec 2016 | Read review
“I would choose another hotel not on that street. Usually the Riverwalk rooms are pretty noisey, but not in this case.”
 of 5 bubbles Texasstarr, 30 Nov 2016 | Read review
“Come is after Thanksgiving when the rates are good . All rooms have great views, the higher the better”
 of 5 bubbles SherryA511, 30 Nov 2016 | Read review
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