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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,569 Reviews from our TripAdvisor Community

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Showing 2,526: English reviews
Lake Charles,La
Reviewed yesterday NEW

From the courtesy of the front desk at check in to the room service it was all fabulous. The service here from the room attendant Yolanda C. & room service attendant Pilar M. made it hard to leave. I looked forward to room service after a tiring day and came back to an exceptionally clean cool room followed by a...

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Helpful?
Thank Danny L
Murcia, Spain
HOTEL’S FAVOURITE REVIEW
Reviewed 27 October 2016 via mobile

I never give any Hotel a 5 star rating, but the location alone deserves 5 stars. Nice hotel, staff very good, house keeping not too bad, rooms very good and comfortable. Check in staff were very friendly and efficient. Room service lady Pilar did a great job, the poor lady was out of breath rushing to deliver hot food, thanks...

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Helpful?
2Thank marvin3004
About Hotel's Favourite Review
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Marvin3004, We are thrilled to read that you are already looking forward to your next stay with us! It is humbling to know that we now fall into the top tier of your hotel experiences - a feat that would not have been accomplished without the likes of Pilar and our wonderful team members. Also, we apologize for any...

Phoenix, Arizona
Reviewed yesterday NEW

Staff was excellent. Great location! A little street noise but not that bad. Needed razor they had complimentary razors at desk!! Kids in room over me were very noisy! Called desk and the had security there in less than three minutes. Problem was remedied quickly. Great service!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank janiceg441
Minot, North Dakota
Reviewed 2 days ago NEWvia mobile

This is my first time in San Antonio and I came for a large conference for my profession association. The hotel is located in a fabulous spot- my balcony overlooked the RiverWalk and all of my conference courses were just a 3-5min walk over to the Convention Center. On the lower level of the hotel you can just walk right...

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Helpful?
Thank smpetrauskis
Chandler, Arizona
Reviewed 2 days ago NEW

Hotel had a marvelous location right on the Riverwalk. Staff were very nice and helpful. Great place but rather pricey-$42 for Valet parking a day is rather excessive but all hotels seemed pricey in San Antonio.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 697janem
Houston, Texas
Reviewed 3 days ago NEW

We took a small vacation to the river walk and this was by far the Best hotel experience. manager john Cardenas was amazing and the room was perfectly clean great view and so convenient!! Will be back soon

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Helpful?
Thank shakitacastro
United States
Reviewed 4 days ago NEW

We stay here every year during convention and this hotel never disappoints! Covenient location next to convention center, river walk, mall shopping, night life, Tower of the Americas. Rooms are beautiful and beds are comfy!

Review collected in partnership with Hilton Hotels & Resorts
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Thank V9254CPcatherineh
Cedar Park, United States
Reviewed 4 days ago NEW

This was our first day at the Hilton in San Antonio, I was not impressed, and I believe we won't be back for 4 reasons. 1. We were completely unaware the spiraling garage is a block away and must walk through an unwell-lit street, we felt unsafe. The valet nor the check-in staff made this aware to us. A block...

Review collected in partnership with Hilton Hotels & Resorts
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2Thank 303juliannag
Houston, Texas
Reviewed 5 days ago NEW

We tried this location again after a lackluster stay a few years back. Big mistake. When we booked the room we were assured the hotel had been renovated shortly after our first stay. Changing a couple of pictures on the wall doesn't qualify as a renovation. The rooms were exactly the same. Our first room had a strong moldy smell....

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Thank sj9595
Austin, Texas
Reviewed 5 days ago NEW

All of the staff were so wonderful to us as it was Valentine's Day and our Anniversary. Want to specifically recognize Pilar, Taja, Sandra R., Derik and all the staff we encountered who helped us, thank you!

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Helpful?
Thank tressie78613

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: RM1,038 - RM2,103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Travelocity, Hotels.com, Priceline and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
29 questions
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Minnesota
6 months ago
Saint Louis, Mo
22 days ago
Saint Louis, Mo
22 days ago
1 month ago
Huntsville, Texas, United States
1 month ago

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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverview side”
 of 5 bubbles dannylP874RR, 19 Feb 2017 | Read review
“If you want a river view, make sure you request a room further away from the huge water treatment plant directly across from the hotel.”
 of 5 bubbles sj9595, 15 Feb 2017 | Read review
“Ask for a river view room on one of the higher floors for a fantastic view!”
 of 5 bubbles suzannerB8570XL, 15 Feb 2017 | Read review
“Rooms facing North Have best Skyline View, WOW!!!”
 of 5 bubbles tigerman83, 14 Feb 2017 | Read review
“Book on Thursdays to get a good rate thru the weekend and usually you can ask for a city tower or Riverwalk view.”
 of 5 bubbles bdt_11, 10 Feb 2017 | Read review
5 of 5