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An older building needing paint and a little TLC....scuffed walls, loose lamps, elevator walls (wood) covered with scratched graffiti, doorway wood trim knocked loose. It really needs a full time maintenance crew to sand and paint, repair and refinish.......
Check in was fine....Hayley was excellent.....friendly...More
3 Thank Thomas L
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 18 August 2017
Hi Thomas L,
Thank you for your stay and for taking the time to share your experience with us. It is great to know that you had a good check-in experience and that Hayley was able to assist you during your stay with us. However,...More
A late night call, accused us of being noisy! Got to this hotel after 9 preceded pizza, and translucent let the delivery boy go to the room after 2 trips downstairs we get our pizza to the room. Around 10:30 we're in bed and get...More
1 Thank Warren S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 17 August 2017
Dear Warren S,
We appreciate you for sharing your review about your recent stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. I apologize for any inconvenience you might have experienced....More
I was glad we arrived late enough and only stayed at this Holiday Inn Express for one night. The area is gross and the hotel sits right next to Motel 6.
While receptionist was friendly, elite membership does seem to matter to her. I had...More
2 Thank DIOGENES L
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 1 August 2017
Dear DIOGENES L,
Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests....More
We stay here several times per year and have never been disappointed. Our rooms are always well kept and comfortable. The staff truly care for their guests and it's evident each time we return. They go above and beyond our expectations. Kudos to such a...More
6 Thank Jerresa H
Response from Benny T, General Manager at Holiday Inn Express Santa Fe - CerrillosResponded 23 August 2017
Dear Jerresa H,
Thank you for your wonderful review, I'm absolutely thrilled to hear that my team and I were able to meet and exceed all your expectations! I'm glad that our close proximity to both the downtown area and I-25 was super convenient and...More
Upon arrival at the Holiday Inn Express we were a little dismayed at the area around the hotel being fairly run down. The check in process went smoothly as usual for HIE. When the door to the elevator opened we could not help to notice...More
2 Thank Larry C
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 1 July 2017
Hello Larry C,
Thank you so much for staying with us and taking the time to leave us your feedback. I am pleased to know that you had an efficient check-in experience and apologize for the inconvenience the overall upkeep of the hotel may have...More
US$84 - US$127 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#27 Business Hotel in Santa Fe
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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