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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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548 Reviews from our TripAdvisor Community

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Showing 533: English reviews
Reviewed yesterday NEW

Spoke to Isaais Castro, the Assistant Gen. Manager, several times over the period of a few days with varying questions- the type of questions that I could have easily found on my own with a little research, but I was busy, so I just called -(is there laundry on site? Airport shuttle times? check-out time?) Each time I spoke with...

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Helpful?
Thank andrew m
Putney, Vermont
Reviewed 1 week ago

The place is not fancy, but it offered the main things we needed. The rooms were comfortable and quiet. There was a decent morning breakfast in a spacious and pleasant area. The front desk was helpful and friendly. In fact, there was a TV problem with one room, and they came up and fixed it about 5 minutes after I...

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Helpful?
Thank Terry H
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you so much for your great feedback. I am pleased you found our location and services to be satisfactory. We love it when a guest has a stress free stay with us. We look forward to your next stay with us. Yours in hospitality, Ludwing Ardon General Manager

Solihull
Reviewed 2 weeks ago

Stayed here first night after landing at Boston, prior to travelling to Salem next day. Have to keep eyes peeled to find it as on opposite carriageway to way going i.e. have to go back on yourself to get here. Busy dual carriageway isn't problem with noise in room (we were on the front) and we were on front but...

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Helpful?
Thank NottinghamRed
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your feedback of your recent stay with us. We love Halloween in our hotel!! Additionally we love to offer value to our guests staying with us and we are glad you found this to be true. We hope we you find yourself in our area in the future you will stay with us again. At your service,...

Boston, Massachusetts
Reviewed 2 weeks ago

Belinda,Kiara and Bessie are the most helpful staff anywhere. However, my mattress sags like a whale in a Mud pit. When I got here there was a little confusion about the booking I did online and Belinda cleared up the matter like a wrestler going after a thief in Congress. Way to go and because of her is why I...

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Helpful?
Thank actu1
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your review. It was a great ready and we always love our guests feedback. Like a wrestler going after a thief in Congress I will go after that mattress. Belinda, Kiara, and Bessie will enjoy reading this review. We look forward to your next stay with us. At your service, Ludwing Ardon General Manager

Hartford, Vermont
Reviewed 30 October 2016 via mobile

We did the stay here park here package through a third party. We got a great price so i hate to complain but had i paid regular rates i would be very unhappy. We had an early return flight leaving our destination (with 3 children tired and cranky) at 2 am getting into boston at 10:50am. We called for our...

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Helpful?
Thank Melissa T
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your candid feedback. We love to offer great value to our guests, especially with our park and fly packages. Your feedback will be used to ensure we get our procedures in place as your wait time for pick up was too long and the to go bags should have been ready for you. We hope to see...

Argyle, Texas
Reviewed 21 October 2016 via mobile

We called for the shuttle at 11:00 p.m. and it arrived quickly. At that time of night, it was only a 15 minute ride back to the hotel. The lobby was full of cute, tasteful Halloween decorations, a fun touch. Our room was clean, quiet, and comfortable and the staff was very nice. HI Express hotels always have a good...

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Helpful?
1Thank ILoveTexas
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your positive feedback. We love October around here. We just finished having our pumpkin carving contest. The departments got really creative and our guests elected an awesome pumpkin winner. Again I thank you and hope to see you soon. Yours in hospitality, Ludwing Ardon General Manager

Houston, Texas
Reviewed 17 October 2016

Stayed for 1 night out of convenience since we had an EARLY flight out of Logan airport. Great that they offer a free shuttle and it runs often enough and earlier enough. Room was clean, simplistic, and the front desk staff pleasant and personable.

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Helpful?
Thank TheKidd26
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your review. We are glad to see you enjoyed your stay with us. We hope to see you in the future. Yours in hospitality, Ludwing Ardon General Manager

Daphne, AL
Reviewed 17 October 2016 via mobile

If you book this hotel thinking you are close to the airport you would be wrong. I booked it that thinking it would be just a quick 5 min taxi ride to get here - wrong. It was a $43 taxi ride from airport to hotel. Additionally when you get here there is nowhere to eat or shop unless you...

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Helpful?
Thank Ainslie54
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Thank you for your candid feedback. I apologize we did not meet your expectations during your stay and you were not provided with the information regarding our amenities prior to your arrival. We pride ourselves on providing a great value to our guests and will use this feedback to further continue improving. At your service, Ludwing Ardon General Manager

New York
Reviewed 16 October 2016

For a business traveler who wants to be near Boston/Logan Airport this is a decent choice, but too expensive. At $209 for the AAA rate, it's not really worth that price. The room was decent, but not great, and the bathroom was tiny, cramped and uncomfortable. Their free breakfast was, I admit, excellent for a hotel of this type.

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Helpful?
Thank The_Publisher
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

We are glad we met your needs and hope your stay with us will allow us to see you in the future. Our breakfast is enjoyed by many guests as yourself and it allows us to offer a great value. It's the whole nine yards in the morning for breakfast. Yours in hospitality, Ludwing Ardon General Manager

Reviewed 15 October 2016

I started working with Nicole in sales about 2-3 months ago. We had a group that was attending a NESBA marching band competition in Wakefield, MA on Oct 8th. We were able to block off 25 rooms and I think we filled 20 of those. Nicole was great to work with and very accommodating and answered any questions that we...

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Helpful?
Thank Chris C
HIExpressSaugus, General Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Congratulations on placing 2nd in the competition. That is an awesome accomplishment!!!! We are glad you had a great experience working with Nicole. Many guests who have booked groups, weddings, or just a block of rooms have had the pleasure of dealing with her and walking away extremely happy. We thank you for your review and hope to see you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Region: United States > Massachusetts > Saugus
Price Range: RM411 - RM871 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Saugus (Logan Airport) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Saugus (Logan Airport) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front desk people will save you.”
 of 5 bubbles actu1, 16 Nov 2016 | Read review
“Ask to see the room first.”
 of 5 bubbles The_Publisher, 15 Oct 2016 | Read review
“Stated in my review”
 of 5 bubbles L8247BVchrisc, 15 Oct 2016 | Read review
“Make a reservation on Hwy 1A, not Hwy 1.”
 of 5 bubbles tico8, 4 Oct 2016 | Read review
“Get higher rooms away from buses starting in the morning”
 of 5 bubbles tommygoss, 14 Sep 2016 | Read review
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